IBM 2010: Customers in Revolt

For the past 2-3 years I have been a pain to IBM, correctly pointing-out a number of policies and actions by the computer giant that have shown a pattern of disrespect to employees and customers alike. I can’t argue with IBM’s financial performance but I can argue that this performance has come at a cost that is too high for the people of IBM and even for IBM customers, which is why my 2010 prediction for Big Blue is Customers in Revolt.

Top management at IBM has nearly always come from the sales side of the business and it is that sales side that has been outdoing itself quarter after quarter helping IBM […]

By |January 14th, 2010|2010|198 Comments
Read More

Silence isn't Golden

RF243089Judging from the 70+ reader comments, many from present or former IBM employees, my last column about the arrest of IBM Sr. VP Bob Moffat on insider trading charges hit a nerve.  In a few hours I’ll be posting another column on a completely different topic, but I can’t let this one go without making one more observation.  It has been almost a week since Moffat was arrested and in that time, as far as I can tell, IBM has made no comment on the case to the press or even to its own employees.

Why no comment?  I’ve been wondering that aloud for the last day or two, asking my friends and almost […]

By |October 22nd, 2009|Uncategorized|70 Comments
Read More

No Joy in Mudville

moffatI have no idea whether IBM senior vice-president Bob Moffat is guilty of insider trading or not, though that’s what he was arrested for yesterday.  What I do know is that Moffat’s job since 2005 has been as the architect of IBM’s project called LEAN, which is intended to adjust Big Blue’s global labor force to maximize profitability. I’ve written quite a bit about LEAN, much to the consternation of IBM, characterizing it in large part as a way to replace expensive older American workers with younger and cheaper workers in India and Argentina while cleverly dodging U.S. age discrimination and possibly other civil rights laws.  Whatever the legality of LEAN […]

By |October 17th, 2009|Uncategorized|147 Comments
Read More

Logan's Run

flowchart

The heyday of Artificial Intelligence (AI) was in the 1970s and 1980s.  Here was the logical evolution of office and industrial automation that would put an expert into every computer and by doing so both replace and augment employees, changing forever the world of work.  Only it turned out not to function that way because we underestimated the effort involved.  It was easy to imagine putting intelligence into a computer but very difficult to do so in practice.  There wasn’t enough processing power available for one thing, nor were there even enough experts, since it seemed to require having one on-hand to keep the machine in […]

By |September 15th, 2009|Uncategorized|149 Comments
Read More

Neutron Bomb

neutronReaders have lately been asking me to write about IBM.  It seems the BBC has been on the case somewhat over imposed changes to Big Blue’s UK pension scheme.  These mirror similar — though more draconian — changes imposed on IBM’s U.S. workers a couple years ago.  Alas, this just seems to be a trend we’ll be seeing more and more of.  The problem isn’t in IBM per se, it’s in the distorted reward structure perceived by most public companies.

Two years ago when I covered IBM’s yet-to-be-announced layoffs in some detail it sent the company into a tizzy of denial.  Why?  “Because you were right,” said a source who still works at IBM.  […]

By |August 25th, 2009|Uncategorized|193 Comments
Read More