Earlier this week I predicted the demise of conventional IT caused by the wide adoption of SD-WAN and SASE, accelerated by the emergency demands of everyone working from home. Now that Congress has passed a $2.2 trillion COVID-19 bail-out, let’s throw-in the implications of that legislation to see what effect it is all likely to have on what used to be IT. The short version is to expect an even bigger bloodbath as IT employees at all levels are let go forever. Please understand that some version of this bloodbath was going to happen anyway. What matters right now is how we respond to it.
While my previous column was generally about turning lower-level IT nerds into Uber drivers, this one goes a little further up the food chain to include IT contractors and consultants. Yes, I’ll be using IBM as an example, not because Big Blue is anything like a bellwether anymore, but because I just know it so well.
My IT labor death scenario now extends to process experts (generally consultants) being replaced with automation. In a software-defined network, whether that’s SD-WAN or SASE, so much of what used to be getting discreet boxes to talk with one another over the network becomes a simple database adjustment. The objective, in case anyone forgets (as IT, itself, often does) is the improvement of the end-user experience, in this case through an automated process. With SD-WAN, for example, there are over 3,000 available Quality of Service metrics. You can say that Office 365 is a critical metric as just one example. Write a script to that effect into the SD-WAN database, deploy it globally with a keyclick and you are done.
In the world of IBM process experts, doing the same thing seems to require three people in the USA and 30 more in India along with three months of trying and testing, now replaced by a single database entry and pushing the enter key. This is good for the customer and bad for IBM or any IBM competitor you care to name. It’s slowly dawning on IBM that they have to get rid of all those process experts and replace them with a few subject matter experts.
Here’s the big lesson: with SD-WAN and SASE the process no longer matters, so knowing the process (beyond a few silverbacks kept on just in case the world really does end) isn’t good for business.
All of those process people are presently barricaded at home, of course. IBM will shortly layoff or furlough thousands of American workers, relying on the government financial support passed the other day. Most of those workers are never coming back.
What process work still needs to be done will come from India, where costs are dramatically lower. Note that this is effectively a way to get around a number of job protection laws for U.S. workers. Clever, if sad, and ultimately bad for the economy.
But wait, isn’t the point of the bail-out to keep these very people on-salary so they can come back to work? To keep the economy revved-up and ready for when that happens? This isn’t severance pay, right?
It isn’t severance pay… yet.
We’re still talking about IBM, but this could apply in varying degrees to any IBM competitors. They are all in a bind to some extent with IBM especially so, because of events taking place in the bond market.
The other day Ford Motor bonds were downgraded from BBB to BB, meaning Ford bonds are now junk bonds. This matters because junk bonds generally aren’t allowed to remain in the portfolio of most U.S. pension plans. So every pension plan that has Ford bonds must sell those, reducing their exposure. That raises Ford’s cost of borrowing and will do the same for IBM. Worse still, Ford is a great company and IBM, well IBM isn’t.
IBM, with two awful quarters behind it, will go the way of Ford. Now, this won’t cause immediate pain because IBM already had to stop its practice of buying-back shares due to their possible effect on their deal to buy Red Hat (that was a term of the deal for all those investing pundits now telling their readers that all is well because Big Blue will just buy even more shares at this lower price because now they can’t). On the other hand, who needs to borrow in the bond market when President Trump has $500 billion to lend directly? Remember the terms of those bail-out loans also prohibit share buy-backs. But none of this helps IBM’s business, which is still likely to be abysmal.
What fresh hell will happen next?
Maybe an activist hedge fund will buy a position and start pushing IBM around. Maybe the inherent confusion of taking money to keep people on-staff whom you know you can’t continue to employ will lead Ginni Rometty to a brainstorm (or has already). Either way, it suggests to me some kind of IBM sale or spin-off. Either they sell the parts that don’t make money, which is to say everything except Red Hat and mainframes, or they sell the whole darned thing, which is what I expect to happen.
It isn’t clear what company would even buy IBM at this point, but my stalking horse is HP Enterprise, which is hurting just as much as IBM but doesn’t have Big Blue’s crushing debt load. HPE could buy IBM, throw away the bits they don’t need, then hope to make money on economies of scale.
They really have no better option at this point.
And what of all those IBM layoffs? Well, the rules change if there is a sale of the company. If IBM lays-off people then sells the company, it is HPE (or some other acquirer) who doesn’t ever bring those workers back.
The bail-out legislation doesn’t address this possibility so they’d probably get away with it, effectively turning a bail-out meant to save jobs into an insidious technique for getting rid of them.
We’ve already seen this happen with shopping – this is universal but from a tech POV it used to be that if you needed a few resistors, a capacitor, an op-amp and a microphone, then the average person could go to Radio Shack etc and buy what they needed. Paying local sales tax, and helping the store pay the worker who sold the items resulting in money flowing throughout the local economy.
Nowadays, you go on-line and buy it, usually paying no sales tax and all the money flows away from you to a company in another state who manages taxation in a way so that all profits are reinvested as “expenses” and taxes are minimum. All the states are getting poorer while the companies owners are getting richer.
Essentially the world is returning to the middle ages, IT workers and the rest of us are just going to be surfs now, working for the local Lords who devote their profits to installing politicians who will keep them safe at the top of the pile of humanity.
RE: “Nowadays, you go on-line and buy it, usually paying no sales tax “. No doubt that can happen, but not usually. When I need electronic parts, I do a Google search, which comes up with Amazon and other popular sites, most of which do charge sales tax, even if they didn’t a few years ago, for example: https://www.mouser.com/sales-tax-information/
Yes you are right, if you are purchasing from a national corporation then they will usually charge you sales tax but all of the smaller suppliers do not – avoiding sales taxes is not difficult. Given the complexities of each locations sales taxes this is not surprising but I think that it illustrates that we need to abandon state sales taxes and move to a VAT system or some method that makes the local money flows support the local area, not some rich guy in Seattle.
Essentially I think that this just illustrates Bob’s POV in another area.
It all sounds plausible, but then again I feel like you’ve been predicting the death of IBM for as long as you’ve been writing this blog.
IBM has been cannibalizing itself for years and doing financial engineering most recently. It would be a real shame if HPE won out though.
Much longer than that. RXC has been (wrongly) predicting the death of IBM in various ways since roughly 1992. His most hysterically wrong prediction of the death of IBM was in February 92, when he predicted the death of the entire IBM PC business. The first ThinkPad was released two months later.
His predictions about IBM have not notably improved in accuracy since that time.
IBM DID almost disappear in the early ’90’s
I was there.
Edmund has it pegged in the general sense – a general sort of evolution affecting all types of businesses, not just IT.
I’m usually with Bob at least in principle. But this time I think he’s seriously into hyperbole. Much ado about nothing.
Bob, in case you haven’t been paying attention, process consulting is about so much more. It’s primarily about understanding business processes (the real work that businesses do to make money, not the stuff their IT department does in support of those processes), and how to select and deploy computing and communications products and services to support or leverage those processes. The existence and advancing supremacy of SD-WAN and SASE network management processes are nearly insignificant in that context. How many IT folks, out of the total population of IT workers, are primarily involved in network management?
Whether the process consultants live inside the company – in the IT shop or a separate user-managed operation – or outside in a consulting business, they aren’t going away. If some of them do network management, they’ll probably just be redeployed to dealing with all the other continually evolving processes.
As far as subject matter experts (SME), there still needs to be someone around who understands the subject area (in this case network management) well enough to consult about equipment and/or service acquisition and deployment, and troubleshoot and repair things when your little script develops gremlins.
…ken…
An image comes to mind of Bob stumbling through the deserted streets muttering to himself and holding a sign saying ‘THE END OF IT IS NIGH!’
“After seeing a transport truck bound for San Francisco and Los Angeles filled with the pods, Cringely frantically screams at the passing motorists, “They’re here already! You’re next! You’re next!”
Ken, where are you living ? If over 40, it does not matter what you know. You are out. Modern senior managers are paid to fiddle share prices, not run companies. And by that I mean something from a quote of Jack Welsh in later years. The role of a company is to create a customer. Not many doing that any more. And many customers who think they have clients by short and curlies also have a large helping of hate from that customer.
The following is a “Non sequitur”.
Move along, folks; nothing to see here.
http://awfullibrarybooks.net/we-are-the-people-our-parents-warned-us-against/
Cringely is just doubling down on his consumerised magic cloud.
Why do you think IT is only technical support for hardware?
Of course technical support becomes less and less important part of IT, because hardware and its support becomes commodity.
But that part of IT which is software development, maintenance and services provided by IT solutions, are growing fast. Only difference is that nowadays instead of choosing solutions from IBM, Oracle or SAP these software companies choose open source components and cheapest Linux vendor in some cloud (e.g. AWS or GCP).
Not to mention, that particular services and technologies, which allows remote communication, are actually booming like never before.
s/discreet/discrete/
delete after applying
IT is changing, like all jobs everywhere. It’s becoming less and less about rote procedures like resetting passwords and handing out keyboards, and more of a professional job that demands vast technical knowledge across a wide swath of products and services, and involves more knowledge of programming and systems design.
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Our IT people are busier than ever, as I suspect are a lot of IT folks at other companies. Keeping everyone up and running remotely isn’t easy, nor is planning for the next generation of tools and services.
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IBM will keep running on free government money, stock buybacks, and inertia until the heat death of the universe. I have no faith in that company to even fail properly.
Your IT people may be busier than ever, but there are probably fewer of them than even ten years ago. More and more system admin is becoming automated, and more IT is becoming a commodity – by that I mean that there is less that needs to be custom or specific to a particular business or business type – more standard and off-the-shelf IT means a lot fewer jobs.
I’m glad people have picked up on and articulated the ways in which IT is now as much about governance and compliance and forward planning and security and I’m sure a dozen other things I’ve forgotten. Each one is a specialist topic in itself.
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To say IT is just about replacing keyboards is like saying escort work is just about bonking. Oh if only!
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Filters rejecting my paragraph about the change at board level representation and poltical engagement with legislation making of IT for some reason.
People know how to replace their keyboard and I only want an “escort” for bonking.
OK, I think you’re saying that the filter was blocking a paragraph about the “change at board level representation and poltical engagement with legislation making of IT”. Perhaps it blocks unrecognized foreign languages 🙂 . I wouldn’t expect it to object to the misspelling of political, which I didn’t even notice until I put it in this comment and saw the red underline.
Who knows?
I typed a paragraph several weeks ago. Entered it into Notepad. Copy/Pasted it into the comment window.
Everything looked fine. Would NOT post. The only way to enter it was multiple messages – ONE SENTENCE AT A TIME. One particular sentence wouldn’t post. No RED flags that I recall.
But then again, I’ve been wrong before. And I’ll probably be wrong again.
I worked in IT healthcare break/fix on server clusters with our own software, OSs, DBs, lots of virtualization…. are you saying these kinds of positions will be in short supply too??
Thanks,
Doug
I hope it isn’t the end of IT contractors. Contractors create jobs too.
Also: as of 08-09 April, the Fed just relaxed this constraint from “BB” to “BBB,” with an ‘especially if held high(er) rating as of 22 March’ grandfather clause. Such institutional interventions are… not uncommon.
@Jeremy
“IBM will keep running on free government money, stock buybacks, and inertia until the heat death of the universe. I have no faith in that company to even fail properly.”
LOOOOL 😀
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Xerox was rebuffed in its attempt to take over HP. If IBM has actually fallen this low then maybe Xerox will take a run. More likely private equity will make a run for IBM’s patent portfolio and carve off The mainframe business and Services.
Under these new rules (Chapter 10 of ITEPA 2003), the end-client is responsible for determining the employment status of contractors.
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