My friend Paul Tyma (ex-Google, creator of Mailinator, occasional stand-up comic) released a mobile product this week and one thing I find interesting is the difference between how he describes it and how I describe it
Paul: “Let’s say you had an important meeting with someone you really want to impress. A smart person would probably spend a non-trivial amount of time scouring the internet for information about that person. What are they tweeting about? If you’re LinkedIn to them, then go check out their LinkedIn profile. If you were really interested you might go look up their house on Zillow. Or see how their company’s stock price faired today on Yahoo Finance.”
Bob: “Let’s say you are nosy and want to know a lot about someone, anyone, and prefer to get that information through a Mission Impossible interface.”
My version’s better, right? More honest, if a little creepy?
Either way you start it here’s the point: every time you put something on the net it becomes part of your personal Internet record. The cost of processing is now low enough and our prurient interest is high enough that we’re beginning to see intelligent apps that can find this information for you (or about you) in real time.
Paul’s product, called Refresh (www.refresh.io), is one of those. At the moment it is solely an iOS app. Refresh, which you can download for free from Apple’s App Store, examines your calendar, figures out who you are meeting, then 15 minutes before the meeting sends you a push notification to examine that person’s dossier.
“Your dossier, Mr. Cringely.”
I generally hate phone notifications, but I don’t hate these because they are always relevant, just-in-time, and have already kept me from forgetting meetings entirely (I was a beta tester of this app, can you tell?).
Refresh scours dozens of data sources to create a dossier about the person you are meeting or the person you’d like to meet sitting at the end of the bar.
If you know their name, Refresh can generally figure out who they are even if there are dozens of other people with the same name (serious data mining mojo, that). It will tell you where they went to school, the name of their significant other, work history, what he or she likes to do, what teams they root for, how their company is doing financially, their latest blog post, among other things.
Refresh dossiers are not static — they are generated on-the-fly in real time and represent the intersection between two social data sets — yours and the other person’s. Going a step further, Refresh — like the briefing cards for any talk show host — will suggest good questions like “how was your trip to Disneyland?” The creepy/cool part about this question is it’s dependent on Refresh’s knowledge not just of the other guy but also of me, because it knows I took my family to Disneyland recently, so this could be good conversational territory.
Paul assures me that user privacy is a top priority and absolutely no information is provided that you don’t already have access to. If I were Facebook friends with the person I wanted to know about, then I’d see information from his Facebook. If I wasn’t Facebook friends with him, I wouldn’t.
This thing works. But should I use it or run away from it? Good question.I’ll answer that in two parts.
First consider the tech, which is simple on the outside and astounding on the inside. Refresh was not easy to do. It doesn’t depend solely on computers being really fast, though I suppose it doesn’t hurt. Why else would there be entire companies built around Ruby?
Refresh lives in a domain where all data is fuzzy. All of it. The application can count on nothing. Facebook says I’m Bob. LinkedIn says I’m Robert. and Foursquare says I’m, well I’m not going to tell you what Foursquare says I am, but it’s not a name my mother would find funny.
Every major component of Refresh is a fuzzy system. When it sees “Lunch with Tom” – without exaggeration 100 bots go out and vote who Tom is. One says “You have a Facebook friend named Tom”. One says “You met with a Tom person 3 months ago at the same location.” One says “It’s not your cousin Tom — you hate him.” Some are heuristic and some are statistical.
The same goes for insights — hundreds of bots — and for figuring out Bob is the same Bob on Facebook and LinkedIn.
If you’ve downloaded the app by this time you’ll see it has access to all your other apps. How does Refresh keep users safe?
Apart from user logins the app doesn’t store anything about people. All the personal information is gathered anew each time from the original sources. If people ask Refresh to delete their data, there’s almost nothing to delete. So privacy is at the data provider level. LinkedIn, for example, definitely lets you make data private to third-party apps. Other apps don’t allow that.
In the bigger sense privacy has become somewhat futile. My 89 year-old mother, for example, will probably never figure out Facebook privacy settings.
I have chosen to use this app because I find it useful and because I see this as a sort of arms race and Refresh is my weapon of choice. It helps me know more than the other guy.
As long as I participate in social media services, well I’m already in over my head. Given that I am a public person living a public life, my position is that my best defense is a good offense. And as a tool to help me figure out who and what I am dealing with on a daily basis, Refresh is more than worth the risk.
It’s true that if our last refuge is the ignorance of people in their ability to search for information, then we deserve no privacy. But how is Refresh supported? Is it ads? How accurate is the information? More importantly, since the information is refreshed/is current, it may ignore more important historical context that is more relevant than what the person did last month.
We should do lunch. My bot will be in touch with your bot.
“But how is Refresh supported? ” I have a couple of ideas that don’t involve ads or shareware pricing. Charge the searcher a fee for not revealing that fact to the searchee. Offer the searchee the option to pay to learn who is searching for them and a higher fee to allow them to edit it. Then offer the searcher the option to pay more to see the unedited version and so on with the bidding war. 🙂
Sounds great, Bob. Let’s say I used it on you. Would it tell me what happened to the abandoned second part of your startup tour?
A little bit creepy. But as long as it works as advertised and compiles a new dossier each time using the data you have available through the social sites you belong to then it seems to me that this right way to go about this. No central database that could be hacked for malicious purposes, NSA, and so on. A long time ago (15 years?) there was a lot of talk about Internet agents that would do so many things for you, like finding the best price, information search, etc. That never materialized, centralized systems do it for you instead and there is still a lot of manual work too. Looks like this may be the first decentralized agent system that realizes the old dream.
So if I put “Lunch with Bob” on my calendar, fire up this application, somehow convince you to have lunch with me, it’s going to know it’s you?
Can we have lunch so I can test this?
Sure, Wally. I’ll buy.
…and if you have it here, I’ll buy drinks and dessert. 😉
(no affiliation, it’s just close enough for me to get to, and most visitors like it)
[…] source: Hacker News […]
[…] How I Refresh my memory Source: https://www.cringely.com/2013/09/27/refresh-memory/ 0 […]
I was all set to try it until I bumped into the requirement to login with either my FB, or Linked In uname/pw.
The Facebook/LinkedIn login does nothing for me. Okay fine, I signed in with my dummy Facebook account I keep around for such things.
But, it seems if you aren’t on LinkedIn or using Facebook heavily, this App pulls up little to nothing on people. I even searched for myself and a simple Google search will bring up a good scratch of data, but this App didn’t find any of it. I searched for people who work in the Berkman center at MIT and have published tons of papers and are very active on social media and it came up with nothing but a Twitter account.
I have to say that I’m not terribly impressed, especially given that countless people I know are checking out of social media and this seems to be fully dependent on that.
Occasionally Bob’s blogs are thinly veiled advertisements or product placements. You have to read everything with a bit of skepticism.
I don’t get what’s creepy about the statement about wanting a Mission Impossible style interface to get info on someone. But perhaps that’s a reference very specific to something in the recent movie rather than the old TV series.
As to crawling the web for info on people, as you say, info on the web is out there and we already know people do exactly that, and in rare cases we all may even do such research ourselves due to whatever oddball cause.
The creepy part is when it crosses the line into Mission Impossible style spying, which perhaps is what you were including in the term “interface.”
“…movie rather than the old TV series…” I wish they had reruns of the TV series. The movies were a let down compared to the series, unless all you want is dare devil stunts. The TV series was completely plausible, except for the self-destructing magnetic tape. But in those days they valued writing an amazing story more than stunts.
That’s why I lie a lot when I put information about myself on the internet.
We know, Rupert. And we can tell when you’re lying…
/applause
I needed that laugh for a Monday morning.
Actually I’m drawn to the arms race side of this, nice metaphor Bob.
I now see the need and inevitability of a disinformation app to lob falsies about yourself and recent activities into the cloud. Dial the rate and degree from “resume-sprucing” to “total scam”.
Of course the best guys to make this app would be the Refresh team, for the same reason that porn filters are the best things to identify porn sites.
A new age of ugly information is born.
As always, you forget the originator. Refresh is going to aggregate the biggest and most frightening amount of data on its users.
Cool and yet somewhat worrying.
.
If anything it says that you need to have multiple personalities on the internet. Your private one for close friends and family, one for less close friends and those you’d rather not have in your family, a business one for your public persona, and one for mischief for when…. Well, for when like Bob you want to keep your real identity a secret!
Leaving aside the potential of abuse by the aggregators and Big Brother squeamishness … when I was in the Air Force and then working as a PM for a defense contractor, we had to take annual refresher courses on ethics. The “golden rule” equivalent in the ethics was articulated something along the lines of “if you wouldn’t want to read about it on the front page of the local newspaper, it might well be unethical.” Nothwithstanding embarrassing indiscretions.
So it’s possible something like this might serve as a self-governing check. IMO, the existence and capabilities of Refresh argue for individuals who are concerned about it to be more forthcoming about themselves online. The suggestions about intentionally sprinking lies or trying to manage multiple identifies aren’t a reasonable response to Refresh – they’re the use case that caused somebody to think of the idea.
Interesting timing for this topic in light of the story about false product reviews and identity/reputation/SEO scams. http://dallasmorningviewsblog.dallasnews.com/2013/09/is-it-really-worth-cracking-down-on-fake-online-reviews.html/
Hitting the google for your name pops at #6 this fifteen year old piece: https://www.wired.com/wired/archive/6.12/cringely.html , by the lovely and talented (I checked 😉 Liesl Schillinger.
Good stuff. Cheers.
Thanks for the link. Cringely was quoted as saying “He wanted me to buy it!” Cringely marvels. “Why? Who am I to him?” “He” refers to Bill Gates and “it” refers to Bill’s explanation of why Cringely’s anecdote was not true. I think Bill simply wanted to correct an incorrect statement and it didn’t matter who was in earshot. Bill even gave a reason for his version of the story. But that reason doesn’t preclude other reasons why he would have thought he had a coupon which he couldn’t find.
In the ’50’s Robert Heinlein wrote a book called Double Star, which mentioned something called a “Farleyfile” that did the same thing.