Hewlett Packard was different from other Silicon Valley companies and always a leader. By the time I met Bill Hewlett and Dave Packard in the late 1970s they were nearing retirement but still active and I knew them, working occasionally for both men and for their respective foundations. Hewlett was the good cop and Packard was the bad cop, but both men had figured out through a steady process of evolution over four decades how to build and run a fantastic company. Those days are over. Though confirmed by this week’s HP decisions to change direction and ditch the PC business, let’s understand something: the HP I knew died many years ago.
The news of course is that HP plans to buy for $10 billion Autonomy, the UK business analytics company, while dropping the WebOS product line acquired only a year ago and eventually dumping the entire HP PC business. What this is intended to accomplish is to move HP firmly into the enterprise market, away from consumers, while shifting the company’s center of gravity in the direction of Europe. It’s the end of HP in all but name.
I am not saying, however, that HP CEO Leo Apotheker’s plan is wrong. He is playing to his (if not HP’s) strengths and doing the best he can with the cards he has been dealt. It will be a challenge, however, for HP to emerge from this transition a significantly stronger company.
The decline of HP began, I think, with the spinoff of Agilent Technologies in 1999. Lew Platt was running HP and he thought the company was too diversified and really needed to concentrate on computers, storage, and imaging. So everything else was spun-off into Agilent. And while this made sense at the time and even today, there were unintended consequences of that spinoff — the loss of HP’s corporate soul. You see Hewlett Packard was in 1999 an instrument company that made a hell of a lot of money from printers, not a printer company that also built instruments. Hewlett and Packard were instrument guys: had they still been on the job in 1999 they would have gone with Agilent. If Packard was still alive in 1999 I doubt that the spinoff would even have happened.
Lew Platt blew it in my view. And then of course he left the company in the hands of… Carly Fiorina?
I knew Lew Platt, too. When Platt left HP he ran the Kendall-Jackson wine business for a couple years and Jess Jackson, Lew’s new boss, was my neighbor at the time. It’s a small world. So I got to know Lew a little in his post-HP time and came to feel that the Agilent spinoff was Lew punting.
Let me explain. We’ve all heard how great it is that Google allows its employees to spend 10 percent of their time working on their own projects. Google didn’t invent that: HP did. And the way the process was instituted at HP was quite formal in that the 10 percent time was after lunch on Fridays. Imagine what it must have been like on Friday afternoons in Palo Alto with every engineer working on some wild-ass idea. And the other part of the system was that those engineers had access to what they called “lab stores” — anything needed to do the job, whether it was a microscope or a magnetron or a barrel of acetone could be taken without question on Friday afternoons from the HP warehouses. This enabled a flurry of innovation that produced some of HP’s greatest products including those printers.
But the Agilent spinoff unzipped HP, tearing one half of its creative culture from the other. Friday afternoon teams crossed product lines and many of those teams were decimated when the company was split along product lines.
So Carly Fiorina inherited a company with an identity crisis, which she rightly saw as a call to establish a new identity — an identity built around her, not around HP’s well established traditions. In this sense Carly and Leo, the present CEO, are remarkably similar. Carly’s plan was to grow the company which she did through the acquisition of first Compaq Computer and then Electronic Data Systems. HP grew enormously, but it didn’t improve.
When it announced plans to buy Compaq, HP was a nicely profitable and growing firm. Adding Compaq into their numbers HP became financially a mediocre company. Their profit margins and earnings per share were hurt. The return HP got from Compaq was not great. I wonder if there even was an ROI? Today the PC brands are worth a fraction of what they were a few years ago. When HP sells or spins off their PC operations it is unlikely they will even break even on their investment. Compaq was a costly mistake for HP that not even a ruthless hatchet man like Mark Hurd could turn around.
So dropping the PC business makes plenty of sense, but doing so won’t reverse enough for HP.
Who would want to buy the HP PC division? I suspect the best financial course of action for HP is to spin off the company, saddling it with a big debt to HP in the process.
Some analysts will of course compare HP’s new course with that of IBM a decade ago when the IBM PC division was sold to Lenovo. The IBM and Lenovo deal was good for both parties. Lenovo got a good business at a good time. It opened China to IBM. IBM built a research center and a support center there. Is there another Lenovo out there to buy HP’s PC group? Can HP get the same value IBM did? IBM’s timing was very good. HP may be too late.
IBM’s services business makes money. When HP bought EDS under Fiorina’s successor Mark Hurd that company was losing money. As good as the culture was at HP, the long past Ross Perot EDS culture was bad. Combining the two companies was like mixing oil and water, or more correctly hydrazine and nitric acid. Once again HP leadership ignored the importance of one corporate culture and forced change onto the company it could not understand or manage.
Software is a big part of IBM’s profits and it is growing rapidly. IBM and Oracle have been on buying sprees, picking up one software firm after another. HP has not. Software is only three percent of HP’s business. Are there any good buys out there for HP? Again it could be a matter of timing. HP is late getting started. The best deals may already be gone.
Consistent with this trend, when HP decided to enter the phone and tablet markets it waited too long and acted without thinking enough. Buying Palm was a quick solution for entering these new markets, where by then Apple and Google were the industry leaders. Microsoft had stepped up their efforts to become a major player in the market. With two major players and a third investing heavily to catch up, why would you bring a fourth (and very low market share) technology to market?
HP should have figured out — tablets, yes; phones, maybe; Android, absolutely. But they didn’t. They overreacted again. Instead of evolving and adapting to the market — instead of allowing Google to pay for much of their R&D — HP is going to throw away a $1.2 billion investment.
American firms have been laying-off their engineering staffs for years. In today’s world of MBA-managed companies, R&D is perceived as not being a good use of money. Apple is an exception and over the last several years they have been producing one great product after another. HP worried about keeping up with Apple so Apotheker — like Lew Platt back in 1999 — decided to punt. Apotheker decided to no longer compete with Cupertino. He said as much this week.
It’s highly symbolic, at least to me, that Apple’s new spaceship intergalactic HQ will be built atop what used to be one of HP’s most important labs.
But in the long run I think Apotheker’s new course won’t work, either. Squeezed between Apple and Oracle, HP may have no route back to greatness.
They’ve lost the way.
Oh how incredibly respected the HP brand was in the day. I worked in biotech at the time, and any HP tool was the best, most accurate you could get. I even paid a then ransom for an HP calculator, and still use it today, 25 years later.
A few years ago I bought a HP laptop at a big box store. Figured it had to be better than Dell, it’s HP. Wrong. Biggest pos ever. I still regret that purchase,two computers ago. At least it taught me the problems with cheap PCs, and I have bought only MacBooks since. All of them are still being used every day.
I miss the oldmHP, but agree, it’s forever gone.
Hear, hear. My last and final home PC, a HP, mirrors your experience. What a POS. And when my last HP scanner, only a couple years old, failed to work with its own latest driver it’s been replaced by another brand. The lack of quality says a lot, from what I read online today, explains why they could not showcase the full capability of WebOS. HP could not build the hardware good enough.
I told people a year ago Palm/WebOS won’t amount to crap at HP. If they wanted to ride the recent Unix/Linux OS wave they could have advanced their own HP/UX, which back in 1998 served an enterprise stack that IBM would envy, but HP has lost that market since and now is trying to crawl back. But HP couldn’t do anything with anything it owns, or make up its mind on what area it wants to be good at. I wonder how HP is going to convince businesses that its new software purchase will work better than all other efforts they’ve tried in the last decade.
Oh man! I bought an HP scanner years ago, cost me five hundred quid and I thought I was getting a precision HP instrument. It went wrong after 18 months, involved a total nightmare and a king’s ransom to get it fixed and then failed completely a few months later. Never bought HP again.
Haven’t bought a PC since 1997, when I purchased a Compaq. Since then I’ve been building my own. There are a lot of great small desktop companies out there, just look in any issue of Maximum PC for their ads. I’d go with one of them rather than one of the big names.
As to HP’s PC products. Bought an HP printer about four months ago, and I’m liking it. The HP printer before that, one I bought in 2007, was a piece of junk. This one, very nice so far.
I also wanted a backup laptop for my Toshiba (love my Toshiba, by the way), so I got a re-certified HP laptop for a song. omg, the keyboard on the thing was a piece of junk. It didn’t bother me any, since I use usb keyboards, but I can see why an essentially brand new laptop cost me less than $300. It’s so badly designed, not just the keyboard, but the entire exterior, as to be almost useless for serious work….that is, unless you use your own keyboard and mouse. So I don’t mind. The screen’s nice, no flaws, the cpu and mobo, which aren’t made by HP, seem reliable. The only part that’s really HP is the design, and it sucks.
Went with a TI calculator last time I was shopping for one. I might get an HP, but only an older on ebay.
So I guess I’m agreeing with you guys for the most part, except for this: HP is such a small part of the PC business, I doubt they’ll even be missed. Their printers, on the other hand, that could be a viable independent company. Kill the PC biz, sell off the warranties and brand name to anybody who’ll have them, but spin off the printer business or keep it as a separate division.
You said it befoe Bob, Apple’s products are really dongles that let you run their software. HP, RIM and others are decided to build copycat dongles without the software.
What a wonderful idea! That’s a perfect way to honor your children and have a beautiful design as well. I’m really interested in hearing how much the design of the star means to people.
You discuss HP in Accidental Empires a little, and other tech books have discussed the HP way as well. It appears that none the leaders since Mr. H and Mr. P, have understood what HP was. How many highly successful Tech leaders/starters spent time at HP? 2 come to mind in Woz and Jobs, more Woz, than Jobs of course. The point is the following leaders; Platt, Fiorina et. al, felt pressured into making decisions, and not having tech or science backgrounds like H & P, those decision have led to what appears to be the death spiral of HP.
My wife was a math major in college in the 80’s, she still uses her “ridiculously expensive for the time” calculator. But, one of her professors told her “The only calculator you’ll ever need is the HP…” 27 yrs later, which is rare as you know in tech, he was right. As was posted earlier, you certainly can’t say that about their products now.
My dad bought a HP laser jet 4M+ (I believe) in the mid 90’s. That thing is still running today, and it’s prints are beautiful. He refers to as “The tank” because it weighs a friggin’ ton and he’s getting too old to move it. My dad “heard” that it won’t work with 10.6… so he’s till running 10.4 because there’s no issues with the driver.
Sony went through this in the mid to late 90’s when they kept making non-tech people their CEO”s… MBA’s don’t appear to “get it” in the tech industry, why is that?(Could be a column) Jobs may not be a great technology mind, but he obviously “gets it”, and not having been and MBA guy, isn’t really concerned about the other stuff. If the tech is good enough, the “other stuff” will take care of itself.
I had a college football coach who said “If we take care of our preparation, keep our mistakes to a minimum, the winning will take care of itself” HP is doing neither and the losses mount.
Off topic: HP 4M will work with 10.6. I have one I call the Zombie–damned thing won’t ever die. Used HP test gear back in the day. They competed against Tektronix, another company that got sidetracked (then swallowed in their case) by the printer business.
All HP laser printers are backward compatible because all successive versions of the PCL printer control language are true supersets of the preceding version. The result is that, not only can my Laserjet 4 be driven by Fedora 15, the current cutting edge RedHat Linux distro, but it also works happily when driven by my 1990 vintage Sculptor 4GL, which thinks its talking to a Laserjet 2.
The only other printer family I know that shares this property is the Epson Esc/P printers, i.e. all Epsons that aren’t dumbed-down GDDI printers. Again, a Sculptor driver that was built for an Epson MX-80 (1984, 8-pin dot matrix) also works just fine with the LQ-400, and LQ-550 (24 pin dot matrix) and a Stylus 850C (colour inkjet).
BTW, I also have some quite old HP kit which all works as well as when it was built:
an HP 25 calculator (1976, but I’ve lost track of the NiCds I’ve had to replace), an HP28C (1990, needs a new N battery every 10 years or so) and an HP 7475 pen plotter (but replacement pens are hard to find).
Yea the 7475 was a nice little plotter. Did quite a bit of work with that.
Interestingly, Canon and HP produced their printers as part of an alliance. That is why most Canon toner cartridges will fit a HP printer, although the reverse is not always true because HP manufactures additional notches onto their toners to make them incompatible with Canon.
Also, because HP used to be a software company, many Canon printers work with HP drivers since HP used to provide the driver infrastructure for Canon printers.
Used to work at HP. Left just as they bought EDS. Horrible culture and company. So much dead weight from Compaq etc, and none of their original values. Its rare to find a company that seems to go out of its way to abjectly mistreat its knowledge workers. If you are a Computer Engineer, working at HP is both morally and career-wise a crushing experience.
I still have my HP 4+ laser printer that I bought over twenty years ago. Still runs fine.
Me too! I’ve been using my Laserjet 4 for as long as I remember, the thing refuses to break. Oh the good old days when HP was THE printer to buy.
It should be noted that many of the laser printers of that era were based on Canon print engines, so HP can only take a small part of the credit for their robustness.
After that, the printer business turned into the razor/razor blade business.
HP gets full credit for their inkjet printers, though. The ThinkJet, through the early DeskJets were well built.
“it won’t work with 10.6… so he’s till running 10.4”. I bought my Laser Jet 5 in the mid 90’s also (15 years ago). Still works like new and Windows 7 now offers the driver via Windows Update.
“dropping the WebOS product line acquired only a year ago”
Roger McNamee must be some kind of salesmen to have unloaded WebOS on HP and made money on their investment. WebOS was a nice but never stood a chance in the market.
I guess a 1.2 billion isn’t that much these days, but that has to be the worst business move since Time-Warner allowed themselves to be bought by AOL. I wonder if anyone will lose their job over it?
By the way, interesting report on the state of Global R & D spending in 2011.
Wow, a cursory glance (of staring at pictures) tells me this should be a pretty awesome read, thanks!
I learned math from a wonderful teacher who worked at H-P back in the day. He would tell us about how David Packard pushed the snack cart around the office. That spirit informed my teacher’s educational style, which in turn made it much more interesting and to learn calculus.
Later I worked with H-P 9000 UNIX servers. Nice kit in the mid-90’s, but by the late 90’s, the products were starting to look overpriced. This was PA-RISC, before Itanium. Speaking of which, H-P’s long road with that ill-fated technology tells a lot about how decisions were made since the days of Platt and Fiorina.
Pretty much the same thing happened at EDS. Once a good company, ruined by
CEO who were clueless.
I’m a bit suspect of the founding leadership of EDS, who (after selling their firm to HP), went on to found Perot Systems (which they then sold to Dell). Both firms were saddled with poor leadership, making poor decisions, settling for predictable approaches to revenue.
What a way to start one’s tenure – paying such huge perminum for an also-run enterprise software company. Hard to imagine this one ending well.
Apotheker has already read the writing on the wall. He only needed to make one decision that would characterize his tenure, and then he would be free to return home to Germany. He’s now done that, and can simply tend the garden for the next year or so, and then escape.
He may still try, before he deploys his golden parachute, to engineer a merger or purchase of HP and SAP.
A factual error: HP didn’t buy EDS under Carly. That happened under Mark Hurd. (Though Carly wanted to do something similar with Price Waterhouse Coopers.)
Fixed, thanks.
IBM bought PWC several years, again beating HP to the punch.
I guess you have to get up pretty early in the afternoon to pull one over on HP’s leadership.
If I recall, Carly failed to buy PWC for something like $18B then IBM swooped it up a couple years later for a fraction of that (I think $3B). Carly was a loser. I can’t believe she actually ran for Senate and thought she could win.
I know Mark Hurd was thought to be a great leader but he sucked too. I have lots of friends at HP who say that he caused more damage than Carly did. Anyone can cut their way to short term greatness as long as they get out before the jig is up…which is exactly what he did, isn’t it?
Buying Palm wasn’t a total loss. The patents were probably worth a few hundred million bucks last year and are now likely worth quite a birpt more. You can now pick up a 16 Gb TouchPad for $99 (32Gb for $149). Doubt they’ll sell out even at that price but it’ll soak up a few sales from the low end tablets.
Jim says, “Doubt they’ll sell out even at that price but it’ll soak up a few sales from the low end tablets.”
Both 16 and 32 GB models are “out of stock” now. Returns from Best Buy must not be back in the system yet.
Everything dies, baby that’s a fact.
But maybe everything that dies
Someday comes back.
Put your makeup on,
Fix your hair up pretty,
And meet me tonight in Atlantic City.
Death is part of life. If corporations are people they should be able to die, just like any other living thing.
I think HP missed the boat in the early ’80s when it decided to sign on as a Wintel clone maker. Two decades of in-house software and computer R&D were sacrificed on the alter of sameness. The only “consumer” gadgets that stood out were the calculators, and Fiorina had them killed off. Printers? BFD, they were Fiorina’s cynical ploy to sell cartridges of $3000/gal ink.
A couple of years ago HP reintroduced an “updated” version of the classic HP-35 calculator. The thing is a joke. It’s bigger than the original, the display is barely legible, and the keyboard layout was designed by stoned monkeys. In a nutshell this one product says it all. It is the antithesis of everything that was right about the proud, innovative company that Bill Hewlett and Dave Packard founded.
First an apology; your take on the new CEO awhile ago was spot on!
Second my first contact with HP was in hospitals, biology labs, electronic labs and calculators. I came to the conclusion that it was the Rolls-Royce of instrument makers.
That it kept the HP name for PC’s and not what it did best is spitting on Hewitt and Packard’s vision. Not an innovator but a glorified DIY Wintel maker — just follow the instructions!
That Leo Apotheker,a software manager — how low can you go — was put in charge of a new product and after wasting time and money cancelling it to go the Software Way shows Robert X (what does X mean) not only correct but how dumb the HP board was to have him CEO.
Its like having a blind person, not even a colorblind, in charge of a home color scheme, and wondering why the walls have a lot of dots on them! And then having the rest of the household wear blindfolds so they can read the colors!
I’m only sorry that HP’s name is so debased by wankers!
Oh yes if it wasn’t for Steve Jobs negotiating skills Steve Wozniak would still be working for HP, because of a legendary (so much so that I’ve forgotten his name — I’ve read his book) circuit designer, and mentor(?) to the Woz.
Apotheker is to HP as Elop is to Nokia. Both twisting their companies into unnatural acts.
[…] X. Cringely / I, Cringely: Losing the HP Way — Hewlett Packard was different from other Silicon Valley companies and always a leader. By […]
Great take on the antecedents. Very interesting! I was with you right until the end where you said:
“American firms have been laying-off their engineering staffs for years. In today’s world of MBA-managed companies, R&D is perceived as not being a good use of money. Apple is an exception and over the last several years they have been producing one great product after another.”
In ‘use of money’ for R&D, HP and Apple are peas in a pod. Each spends just 2-3% of revenues on R&D, much less than many (most?) peers.
Check HP vs Apple R&D spending here: https://www.businessinsider.com/chart-of-the-day-rd-for-tech-companies-2010-5
(from 2009 – but current financials show similar numbers).
If you want to see more substantial spending on R&D – and real innovation – you can see it in virtualization and cloud software companies, where the average is closer to 10-12% of revenues: http://pleasediscuss.com/andimann/20100914/the-cost-of-innovation-in-virtualization-and-cloud/
The point about Apotheker punting rather than competing is still a good one, but in R&D spend perhaps Google (12%) or even Microsoft (14%) are better comparisons of the serious investment it takes to compete in tablets & phones.
Enjoyed the article!
Thanks.
This is where, at the risk of a bad joke, I’ll point out that it is not an Apples-to-apples comparison. Yes, in terms of the numbers you are correct, but Apple doesn’t play a numbers game, it plays a PEOPLE game. They have smaller, better teams, concentrate on a narrow product line, and as a result produce much more with much less. It’s a philosophical difference that doesn’t translate into spreadsheets. It also takes a toll on the people involved. I’m sure others will expound on this, but it comes down to discipline and vision, neither of which HP has had for a long time.
Fair enough, good clarification. Not what you said in your article, where you talked about a good use of money – nothing to do with people – hence my comment.
But HP lacking ‘discipline and vision’? Agree 100%. Sad to see from a one-time innovator,
Thanks.
R&D is for some companies is a TAX dodge. IBM had research institutes everywhere and Mandelbrot invented fractals there. — Not useful to IBM’s business model, it did not help IBM’s bottom line. Apple could spend time on the philosophy of color sense* but it would not bring in $$$’s.
* Oh Land of Polaroid fame did that and is now famous in Psychology, but Polaroid is not as big as it was!
“Let me explain. We’ve all heard how great it is that Google allows its employees to spend 10 percent of their time working on their own projects”
20% time, I believe, but I’m splitting hairs.
“…20% time, I believe, but I’m splitting hairs. …”
.. Actually, around the valley it is known as 120% time .. and you can figure out why 🙂
Google has not been a (‘engineeringly’) creative company in quite a while, whereas, sadly, HP has lost its mojo entirely.
[…] vuoi leggere di più sulla parabola discendente di HP, un bell’articolo di Robert Cringely, che chiude così: American firms have been laying-off their engineering staffs for years. In […]
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I worked at HP from 200-2005 and noticed a sudden shift in the HP WAY the day Bill Hewlett logged off for the last time.
Carly talked a good game but not one person I worked with was buying her vision.
[…] Cringely on technology […]
I have never read your writing before today, but I thought the insight you brought to this particular issue was great. I had never known much about the history of HP either, so I appreciate that information as well. The abandonment of an entire business, and essentially the burning in the trashcan of $1.2 billion dollars all on a whim is obviously a “punt” on the part of a individual who is wholly out of his depthmin his new job. It is sad to see the once mighty HP, not only falling further, but being trampled by ineptitude on the way down as well.
[…] Losing the HP Way […]
As much as retail is dying, there remain a whole bunch of stores out there selling PCs. HP bought Compaq as much to grab those feet of shelf-space as any other reason; that’s a big reason the Compaq name survives.
Whatever company is HP’s main PC manufacturer over in China thus stands to lose a lot of business if HP/Compaq PSG dies; as it stands to gain a lot of retail space if it takes over the names. Again, IBM/Lenovo is the model.
It makes sense that the manufacturer would want to test the waters; whether a deal can come about depends on how hasty Apotheker is in his mad dash to dump everything ‘HP’ about the new HP, and how the financials would work out.
[…] pulled the plug on its TouchPad and related WebOS products. The news didn’t really come as a surprise to anyone following tech, given how lackluster the underlying hardware was. HP had an opportunity […]
Was working for Inkjet when Carly and Hewlett fought for the soul of the company. At the time the incredible engineers in Inkjet were looking for areas to leverage the technology. Close friend was working on medical applications such as sensing cancer cells. It was all very, very exciting — not just for investors but also for mankind (i.e. if we could have helped fight cancer). Unfortunately all the labs stuff was top secret, so Hewlett could never apprise shareholders of that value. Carly won, and immediately began to milk profits from Inkjet to pay overhead for PC (think there was a $400 million change in cost allocations). Inkjet was eventually gutted of all the fantastic talent (best engineers I ever worked with). Sad but true. Ironically, Carly might have later benefited from the Inkjet investigations she killed.
I met Lew Platt in the mid 90s when he came to talk about the growth of the internet to joint venture silicon valley. He was so boring it hurt. I could not believe that he was a majoe CEO.
My friends from Hong Kong worked at Hp briefly in the 90s. It bored them to tears.
I interviewed there to help spin out video products about 8 years ago and met some of the developers.
Hp has the same problem it has always had – it is stiff, formal, and boring. Watching Hp is like watching Cspan. Dull. No excitement.
When HP spun off Agilent, Agilent should have kept the HP name. HP was an instrument company, as Bob said.
As for PCs, the best “HP PC” I’ve had was actually a Compaq – the TC 1000/1100. Imagine an iPad a decade before Apple re-invented it. Of course HP dropped the form factor and abandoned the no-keyboard needed concept.
HP after the Hewlett and Packard left was one bad decision after another.
April last year was when HP created the first memristor (the missing fourth “fundamental component” after resistors, capacitors, and inductors).
I wonder what they’re doing with it? It’s been 16 months already.
To me, HP means both expensive printer ink and reverse polish notation. When in University I couldn’t afford the fancy HP calculators so I never got into RPN (2 2 + instead of 2 + 2). I had the last laugh because those mighty devices were banned from exams whereas my lowly Sharp could enter freely into any environment. In fact, at the office today, of the folks who still use a calculator not a single HP remains, only $10 Sharps from Staples or Wal Mart.
I do have a new-ish HP scanner/printer that I use from time to time (like, maybe 5 times in a year). I got it thrown in free with something else. Couldn’t even re-gift it!
Re memristor.
Memristors may be rolled out when the 25nm technology saturates the market. Supposedly it can go smaller.
Wikipedia’s article has good stuff in it.
Yea, memristors will be important in the future.
This is the first time I’ve read this blog and I appreciate the insights.
One thing none of the other posters mentioned, however, in the Fiorina-Hurd debacle is what I believe are two forms of treason.
First, when I (used to) call HP tech support, I’d have to struggle with the language/accent barrier of someone in India. By shipping these jobs off-shore, HP (as did other American firms) deprived OUR citizens of jobs and customers of decent products. Shareholders should have realized that such decisions were not in the company’s or their best long-term interests. And, as far as I know, treason is still a capital offense. Fiorina and Hurd should be in line with bunches of other CEOs waiting for their turn on that nice little gurney in Terrre Haute.
Second, by not keeping up with the software, the HP scanner that worked beautifully with XP now sits castrated by Windows 7. HP won’t support it. As a result, I suspect many of HP’s products end up the landfills and with all their poisons leeching into the water supply, HP has contributed knowingly to the degrading of our environment.
No one will be prosecuted, but an a January 2008 interview in PC Magazine, I was asked if I would ever buy another HP product. My answer was, “Not only no, but Hell no.” I’ve stuck to my word.
If anyone who reads this blog can show my post to either Fiorina or Hurd, please do. I stand behind my position that these two people are corporate criminals. If they don’t like what I say about them, tough shit. They can contact me. My name is George Schwarz and I live in Amarillo, Texas.
I first read about this on the Beeb so it’s always good to get the dirt from Bob as he opens it all up so well!
From a slightly skew viewpoint what really saddens me is HP’s transition from basically hardware to software. I know IBM did it successfully but it is simply the fact that we don’t make stuff any more which upsets me. Our western societies are so controlled by the money-men (and women!) that rather than innovate and build we are forced simply to provide dividends. Apple at least – and many hate the fact – still totally control their manufacturing of hardware (which, yes, I use). It annoys some that others can’t break in and for example, sell OS X on a clone PC. But that’s a similar software-only option then. That puts manufacturing into the hands of people too disinterested in the core product to care very much other than about shifting boxes by the container-full. At least Apple does care – and recent revelations about their cash wealth surely show that being a manufacturer isn’t so onerous after all!
Not wishing to sound jingoistic recent developments make me worry about the future of hardware innovation within our societies when it is, well, ignored in favour of software just because it doesn’t need anything other than offices full of – very clever and talented, admittedly, monitor-monkeys (sorry guys and gals!)
P.S – Yes I come from an engineering background!! :-))
The Steve Jobs Reality Distortion Field apparently makes 100000-employee contract manufacturer Foxconn into an Apple factory. Pass that pipe across the pond for me would you, guv? 🙂
I agree with your feeling that our country’s inability and unwillingness to make physical products is both deeply unsatisfying and troubling for the present and the future.
But I believe that software is a product that we ‘make’. It’s commonplace to assert otherwise, but anyone who has gone through the process of conceiving and giving birth to a substantial piece of software knows that it is an engineering effort on par with what goes into the manufacture of physical products.
all apple products….macs, macbooks, iphones and ipads are made by chinese companies. Mainly hon hai. Same company that makes most of hp products. Called Foxconn in US. Also the most likely company to buy hp’s pc business.
I joined HP a few years ago as an engineer. One thing that really sapped my creative drive were the huge numbers of rest-and-vesters. More recent hires don’t have pensions, while old-timers certainly do. These people don’t want to take risks, they will tell you that “that’s not how it’s done”, and they’ll most certainly thwart you. HP rarely fires anyone, so there’s a thick sea of deadwood floating around, insulated from the outside world through their decades of work, and getting paid to breathe rather than produce.
The whole DEC to Compaq to HP series of events, now to be capped with HP shedding the PC business, is a reminder of the thinking that causes so little to be made in the United States any more. Even with Apple, is any of their hardware made in the United States?
all apple products….macs, macbooks, iphones and ipads are made by chinese companies. Mainly hon hai. Same company that makes most of hp products. Called Foxconn in US. Also the most likely company to buy hp’s pc business.
[…] Has Totally Lost Control Of HP“. I’d go to Robert X. Cringely’s “Losing the HP Way” post to get a fuller history and context of the Hewlett-Packard company – one of the […]
Circa 1998 I was a sub-sub-contractor working on a project for HP. A minor style issue came up on the documents I was formatting style sheets for: should there be a hyphen here or not? When I asked my contact at HP, he said: “I’ll have to ask the committee about that.”
I thought: This company is doomed!
1.2b will be a good investment when they sell the palm patent portfolio.
I wonder about that. With $18 billion having been spent recently on mobile patents from Nortel, IBM, and Motorola, is there even an appetite for more? HP may once again be too late to the party.
Bob
HP’s new slogan should be:
HP: We used to make stuff.
Bought an HP Pavilion last year; bad hard drive; took two months of e-mail complaints to get HP to make it right. NEVER AGAIN.
Nice reference to hypergolic propellants. Speaking of that, we need an update on the moon rover project soon! 🙂
Late to the discussion and some points, that I’m sure people will find radical.
I have an undergraduate degree in Geography. In that degree, I studied Economic Geography and Regional Development. The conventional view was that economic development was a function of Geography: if you had a spot that had iron ore, coal, and limestone under it, and a giant market surrounding it, a Steel Mill would practically appear out of magic: proximity to raw materials and markets was everything. By that standard, in the 1960s, 70s, and 80s, Mexico should have been growing like gangbusters and Japan not. Japan has always been one the exceptions that spoil the rule. For 250 years before Japan was forced open by the Americans, it was firmly isolationist. Yet, Japan prospered. It had 89% literacy when Perry arrived. How can an untrading nation be wealthy?
It has a very unique culture. That culture created the industrial policy and institutions that are copied all over the far east, including China. One such cultural aspect is corporations.
I learned here, at this very site, from Bob himself, that the tenure of the average American CEO is less than four years. For most folks, CEOdom comes closer to the end of a career, not the nearer. If your a CEO your greatest thought is how can I max out my estate before I retire.
In America, and in Japan, corporate governance laws emphasize shareholder primacy. The corporation is suppose to be governed with the shareholder’s interest first. In both countries that is not true. In America, corporations are governed with CEO/Executive primacy. How do we know? They make 400 times more than their employees do.
In Japan corporations are governed with employee primacy.
How’s that?
Widespread tenure. It is legally binding. Therefore, it’s alot easier to fire a CEO than employees. The corporation then is governed with their interest. This is not unique to Japan, or even east Asia. The same thing happens in academia. The Dean of my school did not act on anything controversial without checking with the faculty first, and building a consensus.
What does employee primacy do for a corporation? Well it changes its focus. Employees are concerned about having jobs 20 years from now, and having a pension 30 years from now. Their focus is long term market share.
By the way, where is where employees are better proxies than American style board of directors. In America the BoD are really friends and fellow CEOs of the CEO: Its the solidarity of the CEOs that keep their salaries up: they serve on each other’s boards and give each other raises.
In the 1990s, Ford pretty much said if was going to forgo cars and concentrate on trucks. Short term, they made lots of money. But trucks use a lot of gas. What if the market driver becomes fuel efficiency? As Jerry Seinfeld might say, that’s tomorrow morning guy’s problem. Meanwhile, over at Honda and Toyota they were hedging their bets. They were working on hybrids. Why?
Well, first of all, they recognize that in 10 or 20 years time the market drivers are going to be different than they are today. They must make sure that they have strong position in whatever the market drive is. Why? Because they have all these people’s jobs they have to provide.
The other reason is Honda and Toyota already had the engineers on staff. An American company might lay off all their engineers, and then just concentrate on trucks and the gravy they rake in. CEOs will retire in style, provided they get out before the market drivers change. Tenure means, Honda and Toyota can’t fire their engineers. They might as well put them to work doing something.
Today Honda makes products for anything that uses a gasoline engine, and anything that moves. They even have the HondaJet. That started off as merely a research project. Probably to keep surplus engineers busy. That allowed them to think outside the box, and they came up with something innovative and unique.
How much different is that from the Old H-P that Bob was talking about. They owned the company and thought more than four years out and not about their estate come retirement. Second, If you manage people very long, you realize that they are only productive about 5 hours a day. When I managed projects, that’s the benchmark I used to size up and estimate a project. I was NEVER wrong. Well, partially wrong, studies say the real average was 5.5 hours of productivity a day. My estimate was seat of the pants. You’ve got to admire the founders of HP. It’s friday afternoon. Most people aren’t going to do jack sh!t anyway… even engineers. Sure, you’ll get spikes and anomalies, but Friday afternoon, for a large corporation, in the aggregate, is kind of a black hole. They turned that negative into a positive. By opening up the supply vault, they took a bit of a hit, but hell, they were getting a productivity spike at the end of the week, though it might not have always been constructive, they were at least breaking even until an idea turned into a gusher for them.
If you are not an owner or a founder, you are a hired hand. That’s true of all CEOs. The current CEO is trying to figure out how he can make his turn at the wheel look good. But if he were a Japanese company, he wouldn’t be so easily spinning off major product lines and buying companies. The reason there are 8 car companies in Japan, with half the market as the U.S. is employees don’t like mergers because they kill jobs. So instead of buying autonomoy, they would more likely build one, if that is possible.
The other thing I learned as a project manager is the dog sled & beagle school of management. Beagles are experts at chasing rabbits and sled dogs LOVE to pulls sleds. In their dreams beagles are romping in fields of rabbits, and sled dogs are up to their ears in snow and being yeld “mush” at. The corollary to that is if your only tool is a hammer, every problem looks like a nail.
The current CEO then, is a beagle, who know how to hunt rabbits, and is trying to make HP into a pack of beagles hunting rabbits. Centering their activities in Europe is the same thing.
It seems to me that H-Ps biggest flaw is that it doesn’t know how to pick CEOs. That hardly makes them unique though.
Meanwhile, it’s no coincidence that the only American company that didn’t declare bankruptcy is the one that still has a family that dominates stock ownership. Likewise, Jobs, over at Apple is a founder. He doesn’t want to just pad his estate for his retirement. He wants to create an institution that grows market share today, tomorrow and 20 years hence.
You don’t have to be a genius to realize that ‘total digital convergence’ is still the market driver, and likely to be for the next few years. H-P as hardware vender was in a position to exploit that. But not be reinventing what’s already invented, like device operating systems, but by taking what exists, using engineers to extend it further towards convergence. Anyway, that’s what Samsung and Apple will be doing while H-P struggles to find itself in Europe.
@TimK : A brilliant exposition on corporate governance, boards, CEOs, their pay, their incentives and motivations. While it may be possible under shareholder primacy to have a company that is built for the long(ish) run, it seems be harder and harder to achieve.
Being “literate” or “prosperous”, like being “happy” are all relative terms. I grew up in the ’50s when Japan was a poor country waking to the reality that they were not the super power they thought they were. They came to realize they were not “prosperous” and they hungered for the life style western nations enjoyed. They, like China in the ’80s, had a reputation for making trinkets but decided to become technically “literate” so they could raise their standard of living.
HP desperately needs its own “Steve Jobs” to reverse the imploding we’re all sadly witnessing.
And when you blithely state that “Apple…over the last several years they have been producing one great product after another.” It struck me that their hit product was the iPod and they’ve just reaped all the fruit from that vine because, after all, the iPhone is just an iPod with a cellular radio, and iTunes is there to support the iPod, etc. All their other PC products are just novelties, anyway… HP’s tale is like that of so many others, it’s lost its way, and needs an original founder/CEO to restore it.
As I look around the tech landscape, the same thought comes to mind repeatedly: another tech company dead because they moved from the techies that started the company running it to an MBA who made their name working for someone else at another company.
Here’s a news flash – moving to a business structure and model that comes from the minds of people whose only thought process is “how can I drive the stock value up a penny today?” isn’t a smart move. Long term (and I believe this the nearer the end of long term) it’s going to kill the company. The professional CEO made someone who bought their stock happy, and lord knows that the CEO is happy because their options are worth more, but the result of doing things like moving your companies R&D overseas because that’s what drives shareholder value today isn’t the smartest business plan for building a solid stable company that will continue to innovate and lead. It’s a recipe instead for short term happiness of some people who own stock in a company and truly don’t care about the company, only that the stock value increases by 1/8th today. And are ready to sue if their investment actually loses that 1/8th instead of gains it, because, you know, it’s an investment and investments always have to make money.
The HP / Compaq deal was a perfect example of non-tech leadership in action. There isn’t a tech person out there that I know who didn’t think “WTF? Compaq? Great servers, total crap non-server hardware” when that was announced, but the deal went through because a person who probably had to have someone else in the office turn their computer on for them said “wow – shelf space at best buy – we can spin that one to the brokers”. And then proceeded to do just that, with the brokers happily buying and selling (and remember the brokers don’t care if the stock value goes up or down, as long as there is motion they’ll make money on the buying and selling, not on the stock value).
HP died when they ceded control of the company the the stock market, and the CEO’s that market demanded, those who only think of the current and next minutes stock value, rather than the innovation that grew the company and strong tech values that made the company something worth having around.
[…] Via cringely […]
[…] Via cringely […]
HP takes few real risks and the few it does take it does not follow through on. Buying palm was a gamble and might have been a great move. Dumping it after 18 months shows there was little vision behind the move and definitely no commitment to try to make it a success. I’m very disappointed in HP. Its not a leader in anything and has not been for a long time.
[…] Via cringely […]
[…] Excellent piece by Cringely: The decline of HP began, I think, with the spinoff of Agilent Technologies in 1999… […]
On a completely unrelated topic; Bob, how many NSA search alerts do you think you may have inadvertantly caused with people trying to look up what happens when you mix hydrazine and nitric acid?
[…] cringely 转载请注明来自雷锋网 赶快分享到: Facebook Twitter Delicious 开心网 人人网 […]
[…] Losing the HP Way The news of course is that HP plans to buy for $10 billion Autonomy, the UK business analytics company, while dropping the WebOS product line acquired only a year ago and eventually dumping the entire HP PC business. What this is intended to accomplish is to move HP firmly into the enterprise market, away from consumers, while shifting the company’s center of gravity in the direction of Europe. It’s the end of HP in all but name. […]
Great article, but one of the saddest. I experienced it like the obituary of an old friend. After reading, I dug out my old, old HP-41cx. I see it very differently now, and I’m grateful to still have it.
I bought the latest and greatest HP-33S to replace my worn-out, beloved HP-41CV. As soon as I started using it, I know HP was a goner.
see here for a good speech for why investment in R&D is needed (IBM)
https://www.ibm.com/ibm100/us/en/lectures/what_changes_and_what_endures.html
If Shakespeare were alive today, I don’t think he’d be complaining about lawyers. It saddens me to think that we live in a world in which MBAs ru(i)n not only companies, but nations. Their attitude towards education is the same they have to R&D, only we all suffer for it. America has lost its way, too.
At the very least there is Agilent Technologies. It is now the true HP. I visited the website and I see that they doing new interesting things in the fields of electronics and healthcare.
I was talking to a scientist a while ago who said that the computer company should have found a new name, and the Hewlett-Packard name should have gone to what became Agilent. The HP name was so well regarded in his field that there would have been tremendous value in retaining it.
Maybe one day when the of today HP is acquired or goes under, Agilent Technologies can acquire the name.
Having made a number of international moves over the last few years, I have become all too aware of HP’s tactic of making tiny differences in their printer line -but just enough to ensure that , for instance, having bought a printer in Japan I cannot get cartridges for it in Canada.
There is a feeling that I have been intentionally cheated and given the cost of cartridges this is not necessary. My trust in the HP brand has been soured, it is only a small thing but somehow indicative of an approach to customers that is shade short of ethical.
But please don’t try and separate me from my 1985 HP-12c
The HP Way died a long time ago. It started changing when Hewlett and Packard retired, and when they passed away it was all over for HP. It once was great company; employees were treated as family and were loyal. Now all that is gone. i still mourn the passing of a once great company.
Being at HP right now (thru a recent acquisition) is eerily reminiscent of being at Novell in 95-96, when they paid huge premiums for Word Perfect, Quattro Pro, and Unix and none of us could figure out what the logic was. Turned out, of course, that there was no clever plan. I’m afraid the same is true for HP today. 20% of market cap for a company that will provide 0.7% of revenue?
PS: Kristin from Infoworld says hi.
Bob Cringely,
Sorry to say this, but wait until HP discovers what pig in the poke they have acquired.
Sad to think that last week we saw the effective death of two of the “visionary companies” from the Collins/Porras classic “Built to Last”.
[…] not the first time I’m surprised by such decisions. Some others are valso. But I think it’s the frst time that it’s so quick ! Even with a quaterly […]
[…] not the first time I’m surprised by such decisions. Some others are valso. But I think it’s the frst time that it’s so quick ! Even with a quaterly […]
Who’s to say Google won’t purchase H-P’s PC and possibly WebOS business? Google has the cash and clout to manufacture and give away tablets, set TV boxes and PCs that run Android, Chrome and possibly WebOS.
Unless WebOS would give Google an easy way out of their Java infringement pickle, I don’t see what benefit this would be to Google. They would just have two operating systems to support in the same space.
Bob,
When you asked if there was an ROI for Compaq, were you asking if an ROI analysis had been performed, or were you asking if there was an ROI at all?
In my mind, they wouldn’t have performed the ROI analysis because the acquisition was so bad that ignorance is bliss.
This just in! HP is dumping all their tablet computers. Here’s a link from the Washington Post:
https://www.washingtonpost.com/business/economy/an-hp-touchpad-for-99/2011/08/22/gIQAtXcCWJ_story.html
Is this bad management or what? They could have at least stated they were “phasing out” of the PC biz. Sheesh!
If it were easy to replace the software with Android it might be a good deal. WebOS is not worthless to the market. So why bother?
I was a long-time fan of and buyer from the HP instrumentation division. It grew up in the glory days of learning RF principles and then applying measurement and generation hardware solutions that were the bread and butter lines of HP. Additionally, HP published tech notes that in my opinion were the leader in the industry, with a sound academic description of the phenomenon of what was happening. Over time and with the transition to Agilent, they have turned into more of marketing stories of how they implemented and improved details of their products (chemistry for ink cartridges, for example). I miss the old HP RF division. And I still have my HP 41C (in my desk drawer as a keepsake).
Now, as others have said, HP tries to make minor product differentiations that in my opinion are only for the purpose of making me buy new products. I continue to buy HP printers for myself, but am disappointed that the old spare cartridges are no longer useful in those new printers. When buying ink cartridges, the store has a whole wall of HP cartridge varieties, making huge inventory and floor space costs to the store and confusion to me. And the have have what I like to refer to as “very small” cartridges and “small” cartridge choices. I wish I could have larger ones and have less need to all the time buy cartridges. Once I tried another brand and was less satisfied, but I still keep coming back to HP in spite of my areas of discontent.
The RF instrumentation from Agilent in my opinion is good, but is not the standout that it used to be. There is lots of competition. And for me, their RF spectrum analyzers seem to have lost their way. Or at least I am confused with the too-large variety of choices that don’t seem to have a rational framework of product choices, and with so many options that it takes a genius to figure out what you might want in your lab.
This makes you wonder how Apple will fare once Steve Jobs boards his space craft and blasts off into eternity. Will the company, without its rudder, die an ignominious death within a generation like HP? Probably.
It looks like Steve is leaving a fairly capable team in place. Tim Cook has been at the helm in Steve Job’s absences and has done quite well. Scott Forstall has done a wonderful job with iOS leadership. Jonathan Ive and Schiller round out a top team.
Unless Steve Jobs entombs himself Pharaoh like and insists his underlings must be buried with him, Apple should be in good position in a post-Jobs world .
Plus, I hear that Apple is going to sell its hardware division and move into selling server software to corporations. That’s where all the money is!
HP Touchpad ads are still popping up all over the place (ironically, especially on webpages that talked about the sudden demise of the HP TouchPad). Here’s a page I got on Monday, August 22 which is two days after the massacre: http://dl.dropbox.com/u/433257/HP_Touchpad_Ad.jpg
Apparently, the decision was so swift that HP hadn’t gotten the message to all of its departments before the announcement. That very morning, before the announcement, the WebOS division was being told that everything was okay. And, from what friends are telling me, HP was still placing ads for the TouchPad while they were making the announcement that they were discontinuing the device.
The decision to abandon the TouchPad, WebOS, and maybe dispose of its entire consumer product line was caused by BestBuy’s absolute insistence that HP take back all quarter of a million unsold TouchPads that were clogging BestBuy’s warehouses
Without the participation of the prime consumer electronics retailer, there was no way HP could hope that the TouchPad would be a success.
Ironically, the TouchPad was a big seller when priced correctly (1/5 the price of an Apple iPad). I tried snagging some $99 Touchpads myself, but was unable to find any. I have no idea what I would do with one, but for $99, you’d figure something out.
Uncle Bob, where have your wonderful post readings gone? I know you’re moving across a continent but I’m so lazy and need my Uncie to read to me, PLEASE!
Seems to me that most company founders are concerned with satisfying the needs of the marketplace. Whereas most ‘top tier’ managers are concerned with satisfying the needs of their egos and pocketbooks.
There are many parallels to be drawn between HP in the US and Nortel/NT/BNR in Canada – once a proud and great engineering company, destined for oblivion by a succession of executives who knew nothing about engineering and, in the case of Nortel, who were motivated by little more than personal greed. It will be interesting to see who profits most from HP in its death throes.
[…] Losing the HP Way @ Cringely on technology. The decline of HP began, I think, with the spinoff of Agilent Technologies in 1999. Lew Platt was running HP and he thought the company was too diversified and really needed to concentrate on computers, storage, and imaging. So everything else was spun-off into Agilent. And while this made sense at the time and even today, there were unintended consequences of that spinoff — the loss of HP’s corporate soul. You see Hewlett Packard was in 1999 an instrument company that made a hell of a lot of money from printers, not a printer company that also built instruments. Hewlett and Packard were instrument guys: had they still been on the job in 1999 they would have gone with Agilent. If Packard was still alive in 1999 I doubt that the spinoff would even have happened. […]
[…] Cringely on HP: Losing the HP Way. […]
[…] Why isn’t HP making innovative products anymore? Possibly because they’re not spending the time like they used to! […]
Cited from
https://www.forbes.com/sites/stevedenning/2011/08/20/does-it-really-matter-that-amazon-cant-manufacture-a-kindle-in-the-usa/
But software per se is not the solution. The firms that I cite were successful in seemingly mature sectors like music, books and mobile phones. Saying that “software is the solution” is like saying that the winning firms of the early 20th Century were successful because of electricity. The difference wasn’t electricity. The difference was more imaginative management that took advantage of the opportunities that electricity presented.
Software may not be the solution, but neither is “more imaginative management”. As a previous poster has said, if Shakespeare were alive today he’d lump the MBAs in with the lawyers.
I first misread the title “Losing, the HP way.” Seems with or without the comma is equally appropriate.
[…] in the least bit true for most people.)500 Internal Server Error – 500 Internal Server ErrorLosing the HP Way – "In today’s world of MBA-managed companies, R&D is perceived as not being a […]
[…] Cringely on the end of HP in all but name: We’ve all heard how great it is that Google allows its employees to spend 10 percent of […]
Ahh, yes, the legendary HP instruments…
The green CRT HP Digitizing Storage Oscilloscopes – I still remember 20 years ago being told by a college tutor how clever HP engineers were to achieve 5ps sampling time and how the scope performs an A/D conversion in those 5ps. And that scope was not even the latest generation back then, it was already several years old. I always wished I could afford a HP DSO scope… Well, at least I bought the HP-48G back then and it still works perfectly 20 years later…
I agree with a previous poster – Agilent should get the HP name (it can not compare to old HP, but is still eons better than the current HP) and the current HP can be renamed to whatever – they are no longer an engineering company and do not deserve to bear Bill & Dave’s names.
I’m not sure the entire article is valid. HP of old was a T&M company, mostly catering to professionals, that is Agilent today. HP of today is partially if not substantially focused on consumers, which is profitable but whimsical. PCs are dying, growth wise. Carlie’s merger was a mistake, IBM got out early, HP is getting out late. We got out somewhere between.
We???
HP will now become EDS + Printers. There is nothing left.
If HP used their own software to power their web store, that was a warning to prospective buyers of their software to stay away.
[…] Fiorina ne porte certainement pas la seule responsabilité des déboires de HP. Selon le bloggeur Robert X. Cringley, le déclin a commencé sous Lew Platt (PDG de 1992 à 1999), lorsque ce dernier a décidé de se […]
This is a great article. When bean counters take over a company, innovation soon dies. Bean counters take the easy way out. Instead of building quality products, they make cheap junk and advertise it heavily. Soon your best contributors are just going through the motions, rather than working with passion. This is the disease of large US corps.
“disease of large US corps”. Actually, if it’s a “disease” at all, it comes from the non-technical end user who is always looking for the least cost (if short term) solution to a problem. Anyone in business has to be aware of his competition and provide competitively priced products or services. Some achieve that balance better than others. Eventually both the “best products” and the “worst products” will lose in the marketplace.
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[…] they keep making bonehead M&A moves. Now they are ditching their hardware business altogether. Cringely dissects the problem. His conclusion? The glory days are […]
HP during, my 28 years (1960-1988), was I think the best company in the world to work for. We were a family who shared in the good times and the bad with never a layoff. We were, for the most part, allowed to pursue our ambitions and dreams with all the support we could wish for. Out of this environment came the products that made HP famous. This was the HP Way. Sad to see it is gone.
The death of HP started long before the spin-off of Agilent. Agilent is NOT the old HP. It started shortly after Bill and Dave stopped having direct say in what was going on. Even in what is now Agilent, the decay started in the late 1980’s.
One division manager told R&D: “We have too many good ideas” just before killing all innovation (like all the friday projects). Since then they have made onlyr tiny improvements to already existing products. That division now only innovates by buying start-ups with good ideas and killing them. It is slowly dissolving while continuing to make lots of money off obsolete products.
I worked for a PC reseller back in 1990, thru to 1994. We only sold high-end kit from HP, Compaq, IBM and Toshiba. This was back when all those companies really built their own PCs from scratch, and I was sent in turn to dozens of training courses at each of them.
When I started I admired Compaq the most and I was always trying to talk my way into a job offer there whenever we went to something at Compaq. But HP was a lot less well-known inside our company; we mostly sold their printers, back in the dayt when a Laserjet II cost about five grand (NZ Dollars, probably 3x the US price) and had no peer.
It was a couple of years before I was sent on an HP course, and that entailed flying to Australia to their training centre in Melbourne. It opened my eyes. Compaq was a cool place, the people were young and groovy and the hardware was pretty good.
But HP was different. Not so much old and boring, but just vastly more competent. They took everything seriously, and the quality of their product was the most serious of all. The ‘HP Way’ quote from one of the founders was painted in huge letters on lots of walls around the campus, and it was inspiring. I came away from that week of training with a decidedly new appreciation of what HP was all about, and I no longer wanted to work at Compaq.
Little did I know that those years were the last time HP was really any good. You say it died in 1999 with Aligent, but I think the rot began a lot earlier, basically when everyone realised that the PC business was going to take over the world forever. In the high-stakes poker game of ‘how do we deal with PCs?’ that all the big, old companies were playing, HP was dealt a crappy hand and made the worst possible decisions at every opportunity.
By the time Carly came along, HP was weak at the knees and about to keel over. The right person could have saved it but Carly was the polar opposite of the ‘right person’. It makes me sad just thinking about the fate of HP.
That whole era, when Compaq, Digital, HP, and EDS were all flailing around like blind men in a dark room, was a disaster for all of them. IBM somehow made the right call at the right time and is still going strong. Dell won the PC war for a while but since 2000 they’ve been on the wane. Now, if you surveyed the hardware being showed off in Coffee bars, you would think Apple has 99% market share, when in fact it’s still in single digits.
‘The HP way’ was invented by giants of men, but their only failing was how they set HP up for their retirement. A total disaster.
I was with HP from ’78 to ’02. It was wonderful to be there at its peak and really saddening to watch its slide.
Read my personal comments on many of these issues unter the HP section at https://www.plusaf.com/letters.htm .
The guy who recommended that HP look into hiring me after he joined HP sent me a warning letter even before I hired on… “John Young is a Numbers Man, and that won’t bode well for HP.” He told the story of one of JY’s quarterly world-wide announcements in which he predicted some number for the Next Quarter out to two decimal places. That should have raised flags everywhere from Palo Alto to Wall Street. People began to “manage to the Numbers,” and that planted the first seeds of destruction.
As I’ve said elsewhere, Lew was a WONDERFUL person, and yes, by not picking up on the concept of “the web” HP began to fall behind in some key markets and products at that point, too.
It’s hard for me to say enough negative things about Carly, although her buyout of my wife and me did facilitate a comfortable retirement for both of us. [so did selling our CA home in Cupertino about 6-9 months before the housing bubble burst, too…]
Carly was ten pounds of ego in a five pound bag and yes, that’s how she ran the company… My Way or The Highway. And probably did more to destroy the HP culture than anything or anyone else. Jack Neutron Welch was said to fire 5% of the lowest performing MANAGERS every year. [that’s how I heard it quoted recently]. Carly took that to mean “5% of the employees.”
Yep, we’d hired the best, and now we were going to weed out 5% every year. Says something about the hiring skills, doesn’t it?
And when you are graded against everyone else, and don’t want to be in that 5%, just guess what that does to any spirit of helpfulness or cooperation within or across teams? Law of unintended consequences and another nail in the coffin.
It appears that Mark Hurd was another Numbers Man, and that might have been, in the end, the least of HIS problems. For me, it looks like Leo has his head screwed on frontwards and is facing a nasty headwind from mistakes of past CEOs. I wish him well. Just a note… I’ve sent him a few emails directly. Some cartoons I thought might be enlightening; several sanitized excerpts from comments I’ve received from HP alums in my circle. And he’s written back, even just to say Thanks or That Was Amusing.
One reason I have some hope. Good luck to all, inside and outside…
but what if they sell the PC business to Lenovo, too? 🙂
+af in NC.
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After 16 years at HP I was hired by another hugely successful company with soul: Digital Equipment Corp.
DEC successfully performed hara kiri on itself in the early 90’s and I was amazed to see it lose its soul and with it, its way.
HP seems to be doing the same to itself.
Carly Fiorina was bad. Just wait to see how Leo Apotheker will make her seem great . . .
The only company who might conceivably have an intelligent reason to be interested in HP’s PC business would be Foxconn. They’re already building just about everything sold with the HP logo on it anyway. But the way things have been the past few years, they could probably just bid on the IP and start putting little chrome Fox heads on the computers, that’s how far HP’s brand value has fallen.
“Tim Cook has been at the helm in Steve Job’s absences and has done quite well.”
Tim Cook was the person who outsourced Apple’s manufacturing to Foxconn. Apple is doing well because Steve Jobs is an icon. When he is gone, I think Apple will go the way of HP. Today Foxconn already manufactures most of HP and Apple products. Without someone like Steve Jobs with an eye for attention to details and innovation, Asian manufacturers such as the Japanese and Foxconn would make soon dominate the market.
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