Before this week’s Lockheed Martin network breach story intervened, I wrote a column about the strategic dilemma faced by Microsoft from downward trends in both product pricing and new installations for its flagship Windows and Office products. That’s on top of an overall market transition to mobile where Microsoft does not seem to be playing a leading role. What’s Steve Ballmer to do? I think that to thrive Microsoft has to turn itself into a very different company. Fortunately there are archetypes — other companies that have faced similar pressures yet gone on to reach even great corporate success. I think the time is fast coming for Microsoft to emulate Warren Buffett’s Berkshire Hathaway.
When Buffett took command of Berkshire decades ago it was a profitable carpet company. But the writing was on the wall for U. S. carpet manufacturers: labor costs were rising while foreign product prices were declining. Berkshire could have protected its carpet business by accepting lower profit margins, but that would have just been delaying the inevitable. Buffett decided instead to turn Berkshire into a conglomerate with a difference, that difference being its decision to buy or buy into existing successful enterprises, keeping current management in place. Buffett was investing as much in the managers as in their companies.
Buffett used his cash flow to buy a share in the futures of many other companies. Like Peter, he became a fisher of men. Following such a strategy is a very real option for Microsoft.
There’s no lack of money for Redmond to diversify. For more than a decade the company has reliably thrown off at least $1 billion each month in cold cash that could be used for diversification without impacting in any way the day-to-day operations of Microsoft. But what I propose is something more than that — deliberately shaping Microsoft operations to maximize cash flow for external investments. If Microsoft eliminated its many products that don’t make money that would free at least another $1 billion per month and maybe a lot more.
I’m not saying to stop development or even to cut back on the necessities. The strategy I propose would be like that embraced by Hitler in 1943 when he canceled all military R&D that would not bring new weapons on-line within 18 months. While der Fuhrer made many tactical errors this decision was not explicitly among them.
Microsoft should look at its current businesses and commit increased funding to those where it is already first or second in market share and where the segment is showing (or likely to show) healthy growth over time. That means continued investment in a number of specialized server-based back-end products including Skype but reducing expenditures for many clients. This strategy that has served IBM well in recent years.
This means accepting a long decline for Windows and Office just as Berkshire did with carpets. It means abandoning phone handsets, for example, as Microsoft has already bailed on the Zune. xBox would continue, but with an intense concentration on integration with back end services.
Just as an aside here, I don’t expect Microsoft to jump immediately out of the mobile phone business. I didn’t anticipate Microsoft’s deal with Nokia (neither did Microsoft, I’m fairly certain) and that will get a chance to play out. If RIM drops much further I think Ballmer will try to buy the Canadian company and may well succeed. This does not mean, however, that Microsoft can buy its way to a successful mobile phone strategy. The train has already left that station. But Ballmer won’t be able to help himself and it might make the Microsoft phone business into something that could be sold or spun-off 2-3 years from now where today it literally has no value and would simply be abandoned.
What I am proposing is a dramatically smaller Microsoft, probably 25-30 percent of what it is today, though vastly more profitable. Converting corporate mass into energy there’s $70-100 billion to play with and probably another $50+ billion that has been stashed overseas, unable to be brought back to Redmond without a huge tax penalty.
Changing Microsoft into a Berkshire eliminates the downside of having all those profits stuck overseas since they can be used for international acquisitions at what’s effectively a 30 percent discount.
What could Microsoft buy with that $150 billion? A lot of the wrong stuff if the company relies on current management to find the deals. Ballmer is absolutely the wrong man for that job. Microsoft needs at the very least a Chief Investment Officer with a new vision and the clout to shout down Ballmer when it is needed… and it will be needed.
One implication of this strategy is in branding. The Berkshire strategy has emphasized buying established brands and allowing them to operate independently. For Microsoft to be successful with a similar strategy they’ll have to do the same. The Microsoft brand would become secondary over time.
Microsoft shares have been in the crapper for going on 15 years, so maybe finding different brands is a good idea. The company’s current course will not — cannot — change that. Bill Gates has played competition bridge for years as Warren Buffet’s partner. It’s time to expand that relationship. The easiest way to do that, in fact, would be for Microsoft to simply buy Berkshire.
Good idea.
People invest in companies because those companies can grow money better than the people can on their own.
Berkshire succeeds because Buffett is a better buyer of stocks and companies than the market is. There is no reason to believe that anyone at Microsoft is better than the market at buying stocks or companies. If they can’t succeed as is and can’t beat the market, they should distribute cash to their stockholders and let the stockholders allocate the capital. Holders can they buy Berkshire or anything else they want.
Buffett has repeatedly said he won’t invest in tech because he doesn’t really understand it.
If you’ll read the words as I wrote them I made it clear that nobody at Microsoft appears to have the right skill set so new investment management is needed.
Yes, Buffett is a good company buyer and that is needed. He is not, however, the ONLY good company buyer.
Buffet’s lack of technology understanding isn’t an issue here. I didn’t propose that Buffett do anything, did I? Where you (and Buffett) have it right it that technology franchises tend to have shorter lives while a Berkshirelike company would be looking for sustainable advantages.
Of course no one at Microsoft is capable of doing anything useful with its cash flow. That’s why they should distribute the money to their shareholders and let them decide what to do with the money.
Why would you have any faith that MSFT can find someone who can do better than market returns with the money?
MSFT seems a classic private equity play – lots of cash flow and no real growth prospects.
@dano – if you’re reading my reply as suggesting that some companies are better than others because of some mysterious intrinsic property of those companies, you’re misreading my reply.
Doesn’t any read basic finance texts any more? Companies should invest in projects expected to produce above market returns. If they can’t, they should let their shareholders allocate the funds. All shareholders as a group are the market. The conglomerate phase is largely over, other than Berkshire and GE, both of which are largely finance companies (look at the numbers).
This reminds me of Dawkin’s Selfish Gene theory. The question is what is the unit of self-interest that drives the evolution of the company? Is it holding company (herd), the member company (animal), or the investor (gene)? Efficiently allocating resources in the market makes sense only from the investor’s point of view. Microsoft historically has acted as if motivated by a notion of group identity/brand.
You lost me when drawing a comparison with Hitler’s tactics. Was that intentional, to attract controversy? I’m sure that there are other historical figures who took brilliant tactical decisions and who could inspire Microsoft.
Suggest three, please.
Um, Bill Gates with his “Internet Tidal Wave” memo. Steve Jobs since his return. and pretty much any CEO of a company which has survived obsolescence of their primary product.
Actually Hitler cancelled most military research in ’41 which was a major contributor to his downfall. Not a good role model.
You’re missing the point of RXC’s challenge. What specific steps do you think Microsoft should take, based on the lessons learned from your alternate example.
re: “Actually Hitler cancelled most military research in ’41 which was a major contributor to his downfall.” monopole, May 28, 2011 at 8:01 am
The 2nd World War was lost at the end of July 1941 when Hitler rejected the plan to immediately take Moscow and diverted Army Group Central ( Guderian and Hoth ) into the Ukraine ). Those interested should read Hitler’s Panzers East by R.H.S. Stolfi, ISBN-10:9780806125817. Stolfi, a Stanford Ph.D. trained Historian, actually examined the German military archives and in them the plans and the battle reports.
I’m lazy, I’ll give you one: C. J. Caesar, the siege of Alesia.
I’m not aware of anyone who quite did what Caesar was able to do at Alesia: A Roman army of inferior numbers in Seige against a superior Gallic force, furthermore, surrounded by an even more superior (in numbers) Gallic force.
I’m thinking: 80,000 Gauls inside Alesia, 40,000 Romans surrounding them, and 250,000 Gauls surrounding the Romans. Caesar still came out on top.
The key was the tactical advantage of the highly trained, skilled and disciplined Roman Legion and a really good General. I don’t see that kind of stuff over at MS.
Darius the Great built a pontoon bridge across the Bosphorus Straights in 480 BC.
Small point, I think Xerxes built that bridge.
Bigger point: Caesar faced superior numbers in front of him and behind him – or I should say, inside his camp and outside his camp. In my mind, the only thing that comes close to that is Alexander at Gaugamela but even that doesn’t quite compare.
The comparison to Hitler was ill-considered no matter how apt because it distracts from your point. Jobs paring Apple down to four well-defined product lines after the reverse takeover would have been more obvious (someone else mentioned Jobs).
The basic idea of your article is very sound, but it seems like Microsoft is Berkshire before Buffett. What Microsoft needs is someone like Buffett to grab it and do something with its cashflow, which is unlikely because Microsoft is so big. Buffett took over a comparatively small company.
Which of those four lines makes the money now?
(hint: they were a consumer desktop, a consumer notebook, a pro desktop and a pro notebook)
While not downplaying the prescience of any of the Apple business folks, I distinctly remember how the place changed between the time my friends who worked at Apple were showing me a cute little box that was a firewire drive that could play music to the (3rd?) quarter three years later when they sold as many of those little boxes in one quarter as they had done the previous three years.
All the previous shmoozing of music industry folks payed off in that quarter… without the ipod I’m not sure it would have ever happened (ie: it was itunes _and_ the ipod that did it).
Microsoft has no obvious growth market open to it; I think maybe the Kinect surprised them at what, 10 or 12 million units, but I’m not smart enough to guess how they might turn that into real (Office level) income.
The Nokia deal just makes me sad, even though I understand it. I really like(d) Nokia phones. MS has failed to deliver on pretty much every promise with their mobile stuff even though the software engineering has been good… their hardware partners let them down repeatedly with substandard drivers, no firmware update etc etc. Any recovery here would require an absolutely killer product and I’m not sure the Frankenstein’s like Nokia-Microsoft partnership can do it.
Maybe they do understand all of this and things like the Skype acquisition are just what Bob’s thinking about…
why do so many Americans get upset at Hitler comparisons?
In my country we compare almost everything to Hitler.
“Look Dad, that tree looks like Hitler!” i used to say to my Mother.
Three brilliant tactical commanders:
Chamberlain at Gettysburg. Keeping control.
Evans at the Battle off Samar Island. Planning and preparation.
Middleton at the Battle of the Bulge. Inspiration in time of crisis.
Robert E. Lee at the Battle of Chancellorsville, 1863. Already at a numerical disadvantage to the Army of the Potomac (Approx. 130k for the North and 60k for the South), Lee further divided his Confederate Army of Northern Virginia by sending Stonewall Jackson on a flanking maneuver. The move inflicted heavy casualties on Hooker’s army and led to the Confederates retaking Chancellorsville.
He didn’t say Microsoft should commit genocide like Hitler, he said they should focus R&D like Hitler did which is a historical fact. If you want to have intelligent discussion you can’t just choose to leave out history with figures that makes you uncomfortable. The Romans slaughtered a bunch of a certain demographic themselves but we don’t refuse to consider their contributions to history.
Get over yourself.
@Bob: As usual, a good story based on insight and vision, and a proposal that while it appears to come from left field is actually right on. However, you make a faint statement that what you propose can’t happen under Ballmer. I would say that is the big flaw in the whole vision statement you propose. Ballmer not only cannot execute this, because he can’t see it, but he also would absolutely refute and would refuse to get out of the chair for somebody that could. Over the past few years Ballmer has presided over some very bad business decisions. Also over the past few years Ballmer has been kicking out anybody with a chance of succeeding him. It looks as though he not only does not plan to leave, but he will knife anybody he perceives as a successor. Unless Gates and the board decide to kick Ballmer out, we could be looking at the beginning of the end for Microsoft.
@foosion: I think you missed the point re: Buffet. It’s not that he buys companies and stocks that are “better”. It is that he identifies that those companies are better because they have skilled managers and management. He buys them or invests in them, and he lets the managers run the business. Like any human endeavor, business does not happen by itself, in the absence of the humans. It happens because of the humans. Buffet recognizes that. And anybody cannot buy Berkshire – have you seen the price of a share?
This implies that Balmer promotes flunkies to the higher echelons of MS so that he’s not surrounded by any lieutenants who might out shine him (the old Rodney Dangerfield gambit: if you want to look thin stand next to someone fatter than you)?
If this is true, and I suspect it might be, Microsoft is, of course, doomed.
In which case the Cringely strategy makes even more sense – later on after it becomes obvious that MS is doomed but still has cash cows to milk.
I don’t necessarily agree that this is a strategy that Balmer wouldn’t attach himself to. I see Balmer as a second class technology strategest, and so an MS strategy that veers away from tech first as one he might readily fall back upon.
Microsoft cannot stop meddling with new purchases. a week after they bought Sky Hype… oops, Skype… wonder of wonders, they crashed it while hinking around with the servers. that is “I have a Title, so give me the passwords, hold my beer, and watch this!” as a corporate performance guideline.
no doubt MS still has a couple buildings full of eager young codesmiths. the top floors are peopled with MBAs who did their business cases on Jabba the Hutt. that would stifle anybody’s project.
Berkshire should buy Microsoft.
Then do what you say.
err, if Buffett buy’s management, and the standard mantra is that microsoft is rotting from the top, I don’t how the latter attracts the former?.
I’d say the gist of the discussion is less that management is rotting, and more that their luck has run out. Would a new set of bodies bring more luck with them? Not likely, since the luck (as it usually is) of the past resulted from decisions made by those external to MS. What they need is another IBM to bend over and spread ’em.
Like!
Just out of interest … do you have a reference re Hitler’s tactics? I’d like to find out more about that for something I’m working on.
Thanks Bob.
re: “Just out of interest … do you have a reference re Hitler’s tactics? I’d like to find out more about that for something I’m working on.” clarke ching, May 28, 2011 at 8:11 am
1) see my thread fragment on luc says: May 28, 2011 at 6:49 am above.
2) read Lost Victories: The War Memoirs Field Marshal Erich von Manstein, 1958 in English, latest reissue ISBN-10: 9780760320549. ( Read it twice. )
3) Hitler Was a British Agent by Greg Hallett & Spymaster ISBN-10: 9780473114787. This is not a joke.
If you want to discuss this look me up in Facebook.
Dan Kurt
Hitler’s life story:
“Adolf Hitler” by John Toland
Hitler’s strategic and micro-management mistakes:
“Achtung, Panzer” Heinz Guderian
Hitler’s operational errors and their effect on the battlefield:
“Panzer Battles” F.W. von Mellinthin
Everybody laughing at Hitler:
“Hitler Reacts” Youtube series of videos lampooning that moron.
Berkshires returns of late have not been so wonderful and several of the plays over the past few years have been bombs. Indeed, Berkshire Hathaway suffers from the same malaise as Apple (I’m referring to its relatively low P/E) where the market is discounting the stock due to their perception of success hinging on a single, visionary person (I don’t subscribe to the doomsday scenario for either – see Apple University and BH managerial talent retention).
The issue with Microsoft is that the company seems to lack confidence in its own decisions. It has made some big bets (and did the right thing in killing WinMo to reboot with WP7). But its vision appears self-limited by its belief that Windows Everywhere is the fundamental path to success. This, to most outsiders, is clearly a mistake but within, Microsoft doesn’t see evidence that businesses are about to bail on Windows and so are expecting the new guys to flame-out as the public bores with iPads and Android phones. Not going to happen. These devices work break the hegemony and are inspiring thousands of small companies by creating new fertile ground. Steve Ballmer’s mantra of Developers! Developers! Developers! was prescient but he failed to realise that they follow the money (and to some degree, vision). Windows is not yet fallow, but Microsoft has stifled too many developers and they are wary to bet their livelihood on the old giant. Indeed, many are happy to hedge their bets in a newly competitive and disruptive world where they have significant shots at success.
Horace Dediu tweeted yesterday that the last thing a board does before firing a CEO is to declare their support for him/her. This will likely be the toughest call for Gates yet. Ballmer has been loyal and continued to harvest profits. But the ground has moved underneath him. Microsoft is no longer coasting and needs a reboot.
Not going to happen. As someone who has been in the business almost as long as you there are certain immutable facts about Microsofts business DNA that has been there since Albuquerque. They cannot help but do evil. It is their nature. You cannot turn such a beast into a successful conglomerate like BH or 3M. Or even Phillips or Johnson Matthey, which might be better models.
The simple fact is that for the last 20 years no one but the gullible or the clueless does business with Microsoft. We both know all the stories. MS got a terrible business reputation a long long time ago and that is the single biggest reason for their decline and irrelevance. And the reason why their acquisitions all turn to dust. No matter how big and powerful you may be at the moment, if your reputation is toxic you are ultimately doomed. Look at what happened to the old IBM. The biggest, meanest mo’fo of them all for decades. But MS will not find a Gerstner to save it.
MS’s dominance depended on fear. And their utterly ruthless defense of their OS / Office monopolies. Well the world has moved on. They still collect the very lucrative MS tax but no one is afraid of them anymore. The Consent Decree took the swagger out of the bully.
Just because MS is sitting on a huge pile of cash means nothing. There is $1.5T of mobile hedge fund / private equity / sovereign fund money out there looking for a home. A competent management group tapping into that money would be far more like to pull off your conglomerate strategy. One constant over the last 30 years has been Microsofts appalling ROI on any investment that did not involve their core monopolies. Just like Rank / Xerox and their terrible track record between the 60’s and 80’s. Same dynamic.
MS will not go away anytime soon. It will just fade further into utter irrelevance. Lock in monopoly cash flows take a long time to die. Remember Unisys. Or Honeywell. Or even Amadahl. Such a big names in the 70’s, so irrelevant since the early 90’s.
said better in fewer words a couple years ago on slashdot… “Microsoft is not in the business of creating software. Microsoft is in the ABUSE business. They utilize software as the agent of abuse.”
I recall reading a book by or about Warren Buffet – where he said his investment strategy was to stay away from companies that require a lot of continued capital investment. The money quote in that was “the internet has had very little impact on the way you buy and consume Wrigley’s Spearmint gum.”
He liked to get into mature industries with mature companies. That makes it easier to model the companies situation. Technology is constantly in flux. IBM the day before yesterday, Microsoft yesterday, Apple today, Google tomorrow, Facebook (perhaps) the day after, and maybe IBM again the day after that. Who knows? It’s a risky business poring money into an environment like that and have a long term expectation on ROI. Through all that Wrigley Spearmint gum just chums along.
I like the idea of MS taking a run at RIM. They appear to have a good tablet OS. It’s long been supposed that there would only be three OS environments that survive in the smart phone world. Apple has one, Android the other. That leaves a number three. Here is a place for the RIM strategy.
I would be intrigued by a startegy that takes RIM and it’s corporate presence, and leverages it/combines it with a run at the education market. That might mean partnering with someone like Amazon who is already got a strategic invesment in book reading. I would then release for dirt cheap, if not free versions of RIM os for manufactures to take and use as they please – expecting to make money on content or other revenue streems.
Continue to sell to the corporate market fancy tablets and phones, but also produce dirt cheap tablets for the education market. There’s not moving parts in them, so mass produce at narrow or no margins – flood the markets with $100 tablets – selling in bulk to school districts. This puts a squeeze on others while gaining massive market share and mind share. I’d build full life cycle use environements too: hubs and back ups for syncing and family sharing etc…
These education tablets have to have textbooks but also allow docking in the class room for taking notes, if wanting to, similar to the Asus tablet. Students can use it for phone calls, texting, networking, as well, parents can keep tabs on the kids, and so on.
Other than a fanciful run at the tablet market, I agree with Crings.
GE, I believe, followed a similar strategy when Jack Welch took over. GE would stay in businesses that it had only a first or second rank in that market. Everything would be sold off. In the mean time G.E. capital became a giant. Ironically GE competes against Buffet in train engines (Buffet owns the former GM Electromotive).
Am I the only one who has a problem with the picture? You say Warren Buffet and Bill Gates play as partners, but they’re clearly opponents in that picture.
Robert, you hit the nail right on the head, and I’ve been saying it for the past year…Ballmer needs to step down. He has zero innovation, zero leadership, and he has been continually rehashing the same garbage for the past five years…
The only way Microsoft is going to be competitive in the mobile market is to take the Windows OS back to the drawing board and come up with a true mobile OS…and what has Microsoft done with its tablets since Windows XP? Nothing, just throw on the same OS that runs on the desktop onto a tablet and market it as some revolutionary device that everyone will want.
Ballmer has failed time and time again..he laughed at the iPhone, he laughed at the iPad and thinks that he’s going to catch up to both by joining the game later than anyone else.
Microsoft needs a man like Steve Jobs in order to get this thing back on track…unfortunately he’s already working for Apple…maybe it’s time to bring back Gates.
Um, MS *did* go back to the drawing board and the result was Windows Phone 7. A completely new OS that had no backward compatibility with any of the older programs. Keep up.
Bill Gates would not be able to help. He helped sow the seeds of destruction when he was still CEO. Gates is a shrewd businessman but not a visionary. If he had remained as CEO MS would probably be in more or less the same shape as it is now.
Plus he is doing very good things with his foundation and that is a better legacy.
MS’s savior has yet to be revealed.
I think MS would have been better off if they had successfully split up the company in the 90’s during the anti-trust suit. If Office had been spun off to it’s own company separate from Windows there might have been real improvements. I don’t consider the Ribbon an innovation and Office for Mac is still sub-par (at least in terms of Excel). But I digress…
Gift idea for Bob: write the story of the upcoming Microsoft Linux. It’s not as unlikely as it sounds: a few years ago they recruited D. Robbins, the founder of Gentoo Linux, but he got away. These last couple of years, the old hated thieving and overbearing MS has been gently fading away, leaving behind bumbling defenders of (sort-of) open systems, individual choice and privacy.
I’m not so sure that MS’s interest in Linux is to embrace it as to find ways to sink it. Since it was revealed that HTC pays Microsoft $5 for each android phone it sells I think that MS is morphing into a patent troll. Is that why they bought Skype, so they could mug companies in the communications business over patent issues? Not a very pretty picture. Will we remember Ballmer as a patent troll or technology saboteur?
If you think the Canadians would let Redmond take over RIM, I have a very nice bridge to sell you.
The Canadians let Nortel go bust and be broken up into pieces, so I doubt RIM would be any different.
Yes, it would be rather different. The Canadians aren’t terribly keen on foreign takeovers and waving goodbye to tens of thousands of jobs. Microsoft would have a regulatory nightmare that would make DOJ action look like a scrap in the kindergarten sandbox.
It depends on how things go for RIM. If they continue on their decline and start to look like the next Palm, any buyer might start to look like a savior instead of a foreign enemy.
Consider how ridiculous it would sound 10 years ago to say that Fiat would own one of Detroit’s big three. It might even have sounded insulting. Now we’re happy to have it, because the alternative was closing shop.
On paper, what you say makes sense, but it would require a complete change in corporate culture that I don’t think Microsoft is capable of without much more pain than they are experiencing now.
Both Microsoft and Intel are “not invented here” companies. They either create something new, or they copy the ideas of others, but either way, the result is something completely of their own sweat, blood, and people.
A company constructed like that, which has existed like that for over 30 years (40 in the case of Intel, and 50 if you think of what the Intel founders were doing before that), does not transition to a holding company.
But it could. IBM was the ultimate not invented here company, but they’ve gone very much down a similar road to what Bob’s suggested.
My vision for Microsoft would be kinda similar to Cringley’s: Recognize that Microsoft has lost in the consumer space, and should exit it. Sell off the Games/XBox division, find a buyer for online services (if possible) and be prepared to close down Mobile, Zune (which is already going on) and skip any tablet development.
Then, take the remaining Enterprise bits (Server and Tools, Office and Client) and put the bulk of focus into Server and Tools. Put Windows and Office into maintenance mode – better still, release a Windows 8 and Office 2012 that have a smaller code base then their current-generation counterparts.
Finally, after doing all of this, sell Microsoft to Oracle. Larry Ellison knows how to run an Enterprise Software business, Steve Ballmer does not.
I freaking looove the Hitler reference! Bob, ole boy, you hit a homerun with this column! Read it and weep PBS. This is what you last and can never get back…Hah! I can hear them weeping in their sleep. Keep up the fantastic work, Mr X.
This whole column was a stealthy vehicle to compare Steve Ballmer to Hitler!
The single biggest problem with Microsoft is a lack of vision & ability to predict the trends of their own market. The company’s outlook for predicting the success of other markers would be even worse.
In my opinion, Bill Gates was a success because he copied ideas of other people and was ruthless in his marketing activities. So ruthless that he incurred the ire of the US government. He also drove his people with no mercy. (But their stock options came in, so who cares?)
I suppose he had some luck too. However, luck is only opportunity that is recognized and exploited.
People like Bill Gates are rare indeed. Moreover, most of them are only recognized as such after-the-fact. (After they have managed to survive and triumph, that is.)
So I think that looking for another Bill Gates, Steve Jobs, or Warren Buffett is a lost cause. Better to find and fund 100 startups with a great idea and then nourish the few that manage to survive and triumph. That’s how you will find another Bill Gates, Steve Jobs, or whoever. After all, isn’t that what you’re doing right now, Bob?
[…] – Cringely posted the other day about Microsoft’s strategic problems. Here is that link. Let’s assume for a second that Cringely is right and Microsoft needs to embrace a totally […]
Finally it all boils down to…
How good the UI on Windows 8 tablet is, and can they ship those tablets for this holiday season.
Not really. We all know WinTab 8 will be a bust. It takes 3 revisions to make a Micosoft monkey into a winner. WinTab11 FTW!! Methinks SB will not be there to see it.
Godwins Law. Its like the infield fly rule of the internet. No further defense can be offered.
Godwin’s Law only applies to Usenet discussions, and when a person on one side of that discussion compares someone on the other side to Hitler. It has no application here, as Cringely used Hitler as an example of a practice that was actually being endorsed, hypothetically.
Goodwin’s Law applies to any threaded online discussion. This seems like a threaded online discussion to me.
A main point of Goodwin’s Law is that the use of Hitler in an analogy waters down the analogy. In this case that seems true here – most of the responses are about the Hitler reference.
Hitler aside, I think Cringley’s WWII analogy was way off. The Allies didn’t cut down to “essential” development projects and they won. But after reading Bob for years, I’m wondering if the Hitler reference was a designed distraction?
Bill Gates has played competition bridge for years as Warren Buffet’s partner. It’s time to expand that relationship. The easiest way to do that, in fact, would be for Microsoft to simply buy Berkshire.
Good idea if Howard Buffett was in charge of maintaining the Berkshire culture and Seth Klarman, Greg Alexander, Li Lu, and Todd Combs did all the investing,
Analysis of Burke’s Peerage of UK over 1000 years showed that most titled families lasted for at most 150 year. Well the same thing happens with Companies.
I’ve read your analysis of IBM — what are they now?
And Microsoft took over their mantel now’s the time for them to pass it on!
Its evolution — long live the evolution!
I like to analyses WWII and the more I research it the more Germany should have won — it was Hitler that lost it.
The easiest battle USA won was the making of synthetic rubber — they just went to the patent office and stole the German patent. ( If Germany had kept it secret like the recipe for Coke the outcome would be different. 5 million tyres landed on Normandy all made with German technology — Malay the only natural rubber country was in Japanese hands and to win the war in Europe USA had to win the war in Asia first and them farm the rubber till they had enough to make 5,000,000)
“The strategy I propose would be like that embraced by Hitler in 1943 when he canceled all military R&D that would not bring new weapons on-line within 18 months. ”
Bob, it would probably be a good idea to NOT reference Hitler in the future. He was wrong about everything. You might want to read Heinz Guderian’s “Panzer Leader”. It shows in excruciating detail that Hitler was a complete fool.
Synthetic rubber was being researched by I.G. Farben (BSAF and other companies) before WWII however there was parallel research development in the US too. Just look up Louis Bannon and butyl rubber in the US Patent Office.
Lewis Bannon was a research associate at Standard Oil before the war. He died a few years ago and a friend of mine that knew him asked me to recover his personal notes from his failing personal computer. I have a copy of his unwritten biography. Its a fascinating story.
Mr. Bannon’s role in the creation of synthetic rubber was classified. In his own words:
“My patent on the continuous production of polymers of high molecular weight (the system used for butyl rubber) was put under secrecy wraps at the beginning of the war and was finally published seven years after it was filed.”
His account of the discovery of butyl rubber.
“History of Butyl Rubber
In the early 1930’s the research laboratories located at Bayway received a sample of viscous liquid isobutylene polymer from the I. G. Farbindustry in Germany, with whom Exxon had a cartel agreement to exchange inventions. This polymer was found to be an excellent V.I. improver in motor oil. A plant was built to make this product called Paratone.
Dr. H.G. Schneider and his assistant Lewis Bannon the two chemists who had worked on producing this material to be used in motor oil found that by purifying the isobutylene further a more viscous (higher molecular weight) polymer could be produced if the temperature which rose rapidly during the reaction could be controlled. Whereas this could be done in producing the low molecular weight Paratone by conventional methods it was very difficult in efforts to make the higher molecular weight material due to the speed of the reaction. As a result powdered dry ice(carbon dioxide) was resorted to and worked very well as long as moisture, which killed the reaction, could be excluded from the open reactor vessel. The low temperature of the dry ice caused moisture condensation from the atmosphere. Over a period of a couple of years higher and higher molecular weight, solid material, was made as the purity of isobutylene was increased. Isobutylene which was plentiful in the refinery C-4 cut (butylenes and butanes) was burned in the boiler house because it is a gas and too light to include in gasoline. Finally a solid rubber like product was being made. It was called Vistanex. Because the material was saturated it could not be vulcanized( cross linked) like rubber to make a tough product. A small pilot plant was built using liquid ethylene mixed with the isobutyle in a batch reactor. The purpose of the pilot plant was to produce small quantities of Vistanex to ship to the trade in an effort to develop a use for it. This was done for a year or so without a need being developed. While making a batch one day the reaction was so violent the head was blown off of the steel reactor. The operator( Bannon) started experimenting with different methods to find a way to control the reaction so that the product could be made in a continuous process. He was able to do this before the unit was shut down but because no use had been found for the product it was not used. However, a patent was applied for in October 1936 and finally granted. The following year Thomas and Sparks found a way to make the polymer with a small amount of di-olefin in it which made it vulcanizable. Under normal conditions by which the polymer was made a diolefin would have poisoned the reaction.”
A bit off-topic. But as you can see the U.S. had developed its own version of synthetic rubber before the war. Bannon helped create the synthetic rubber product and Thomas and Sparks cross-liked the molecules, making it vulcanizable.
Any questions?
No questions, just thanks for the gold nugget.
Hey Guys,
Here’s my crazy idea. Have Mark Zuckerberg take over Microsoft. It appears that MS is embedding Facebook into all of their products, so turning Mark into the next Bill Gates doesn’t seem like such a stretch.
What say you?
Hitler? Really?
Glad to see you picked up on my reference to the overseas cash, Bob.
Microsoft should do a reorg and become a holding company. Start with the split that the Justice Department SHOULD have implemented, Enterprise, Consumer/Hardware, Mobile/Online or something similar. Add Attachmate mainly for SUSE. Skype is already there. Maybe Amazon or eBay.Cirix and nComputing would be good plays. RIM is a dead end except for their software. I like the idea of Microsoft becoming another B-H. Problem is they would need to find a manager of the caliber of Warren Buffet. Even Warren lost his heir apparent due to stupid errors, so B-H has a problem with management going forward. Another problem is finding quality businesses to invest in. It’s overdue for Microsoft to make a play for the Linux market. Note to Steve Ballmer: it looks like its going to be around for a while. Time to embrace and extend.
Balmer has been the weak link in the chain for far too long. He doesn’t have the talent or the charisma to lead it into the future. Time to bring in a grownup like Eric Shmidt or Alan Mullaly
Let’s recap:
1) MS needs someone with tech savvy to invest like Warren Buffett
2) Bill Gates has tech savvy (still!)
3) BG regularly plays bridge with Warren Buffett
Have I missed anything?
Rob
Oh, come on.
BillG is an idiot savant. At best he has aspergers. His management style was to scream at his employees that “this is the most f* stupid Idea I’ve ever heard”. He fired and/or caused a steady stream of good talent to continually leave. I heard that by the early 90’s, some departments were able to get the board of directors to block his access to their work. Yea, he was not allowed to interact with parts of his company.
The genius of Microsoft was a magical whole, where the individual parts were crappy and certainly not genius. His mother with her connections to IBM’s VP in charge of the secret pc project. His father, a top contract lawyer who convinced him not to sell, rather to license!. A loyal partner who came up with the best ideas, early, and provided guidance (Paul A), and who probably provided the most critical early code. A dishonest associate who plotted with him on how to steal someone’s stock when he dies, the same associate who probably ran most of the many dirty tricks, and dishonest business agreements (spyglass, a unix porting co, the seattle CS professor’s dos code, dirty tricks causing netware client connections to take 90 seconds on the (new) windows 95, constantly changing unpublished api’s to break Wordperfect’s early efforts at windows wordperfect, … etc). I could go on and on, but I don’t think that he by himself could save Microsoft now.
-H
How about some recommended reading?
“What Microsoft should do”…Nothing. They are extremely profitable. That’s more than most of us can say. Now let’s get back to worrying about our own profitability.
A couple of problems (aside from the Hitler thing; a Cannes director [you can look up his name, which momentarily escapes me] just did the same foot in mouth move, which in turn should have warned Bob) here:
– you’re suggesting turning MS into another finance company, and we all know how well those folks have done for the world’s economy
– this assumes the existence of another Buffett, who is sui generis
I think your a little quick to count out MS when it comes to phones. I can’t see a major difference between an Iphone and Windows Phone 7, in the way the function. Now maybe at the moment the Iphone has a lot more apps, but they have been at it a little longer. Dropping the Zune, makes since when you are carrying a phone that can also play your music. I have felt for some time that the winners in the phone / PDA market will be the ones that can do to things. Make real use of their behind the scenes cloud computing and having lots of programmers to invent new ways to use those resources. If that really is the combination, I think there are two clear winners, Windows Phone 7 and Android. Not to say that there will not be others but I be those two split most of the market share before it is over.
Have you heard about a company called Apple that makes a device called the iPhone?
Here’s a strategy. Allow Microsoft to be split into two companies. Place the office apps into one company, the server and tools into another company. Ditch the rest (actually, sell it). Hey wait a minute. Didn’t some US judge try to do that around 2000?
(Judge Jackson?) Anyway, the office apps would flourish, image making usable versions for the Mac, and linux. And image if the servers were forced to open and publish their api’s to other companies. Perhaps they would flourish, and interconnect with linux, unix, and others.
Imagine server and office technology finally being allowed to blossem. And image Microsoft still staying in business.
I’m just saying.
-H
Absolutely right !
Microsoft MUST get into the carpet business, or any other by the way.
Good Idea !
Exactly what I was saying…..
Now, what business should Berkshire get into?
Okay, instead of the Hitler example, here’s one which should suit Bob’s argument perfectly.
In 205 BC, Rome was locked in a war against Hannibal in Southern Italy that was going nowhere. A young consul called Publius Scipio decided to take the war to Hannibal’s home town of Carthage in Africa.
This was against the vehement opposition of the leading general of the day Fabius (Ballmer?) Maximus. The senate was so dubious about this radical move that they would not even vote Scipio the necessary troops – so he raised his own from volunteers in Sicily.
This innovative decision broke a long-established stalemate, and won the war for Rome.
Sounds like a strategy that any company with stacks of cash lying around might pursue. If I were MS, I’d be looking for opportunities that would be leverage not just my cash reserves but also my companies tech expertise and industry position.
Oh, and we are reminded again that any Hitler analogies that do not relate specifically to dictatorial genocide are unlikely to promote insight.
Bob,
This would be like telling Henry Ford back in 1930 to get out of the car business and just focus on trucks and tractors. Unfortunately, I don’t think it’s in Microsoft’s DNA to back away from any part of the consumer market, even at the board / investor level.
There are signs that the industry may be ready to mature and settle into longer periods of stability. However, I’m not sure even Apple and Google are in strong enough positions where decades-long sustainability and growth are virtually guaranteed.
It will not be easy and the stakes are only getting harder, but I believe MS still has the opportunity to win. It will require radical changes. MS doesn’t really understand how to be successful in any market where they have leas than 90% market share.
They still “own” the work PC market (as does RIM with smart phones). If they are truly willing to “bet” the company and re-invent themselves (software, hardware, mobile, enterprise) they could still be the dominate player in the corporate world.
Not with Gates or Balmer though.
Clear and concise as usual. I was surprised and pleased how far you took this, it’s about time someone stepped up.
The whole VSM needs a new course and direction, you are right. I agree with your overview, it would need a complete change of culture.
An acquisitor like Buffet would be the best option, as he was instrumental in changing the culture at Berkshire. But would the acquisition of the Berkshire culture, be unaffected by Microsofts larger one?
Hmmm ….. It could be interesting if MS doesn’t go the way of the Dutch East India Company.
The analogy to the policy shift of German war effort R&D is apt. The accelerated track for radical but feasible weaponry while jettisoning everything else produced the V2, and modern rocketry and much else, and America acquired Von Braun and every other scientist they could find… sounds better if we don’t mention “Hitler”, doesn’t it.
And the Russians took the factories and most of the missile men. They built cruder, heavier bombs; thus big rockets. We built fancier, smaller bombs (same general yield for both, btw) thus smaller rockets. Saturn was a very big deal, in that we hadn’t been in the heavy rocket business before. Mercury and Gemini were tossed by military rockets, retro-fitted.
So you’re saying Microsoft should just give up making things and turn into a finance company, citing Hitler and IBM as role models. Well, yes, Microsoft is the new IBM, Google is the new Microsoft, IBM is the new Accenture and Hitler, well – unlike Elvis – Hitler is dead.
I guess Microsoft should play to it’s strengths and it biggest strength currently is CASH. Not smarts, not moxie, not vision, just CASH. 50% of it offshore.
Thus the macro-problem: the US economy rewards non-use (finance) over use (physical production). The 1%-ers get more cash, the remaining 99% starve. What you’ve seen in the Mideast is just the out of town tryouts. Coming to a Broadway near you. Highly educated, unemployed youth. Sound familiar?
Yes, I fear what you say is very true.
In a previous column Bob opinioned the half life of an Engineering degree is about 5 years.
Making things will get harder as a whole generation of scientists and engineers go without relevant work and their skills are lost.
“… Hitler and IBM as role models.”
sounds like IBM salesmen of yore 😉
I give Microsoft one more chance, as I see it. if Win8 is out on fondleslabs and laptops in time for the 2011 christmas splurge season, and it’s perfect, instant-on, and runs in 10K and is pretty to boot, maybe they can get traction again.
otherwise, it’s another controller and another cloned game for the Atari 800. ship a million, get 850,000 returned in 3 months.
as I see it, chances of that are about 0.009843 percent.
doom. oh, there will be spinoffs and reorgs and press releases for 3 to 6 more years, but really, doom.
If they were smart they would by Adobe before Apple does.
same trajectory as Word Perfect Corp. when they sold out to Novell. Adobe has worthwile competition for all products, and the brand leaders are in decline.
According to this article, it looks like Bill Gates agrees with Bob.
https://www.gurufocus.com/news/134899/bill-gates-top-5-picks-brkb-cat-ko-mcd-wm
I’m not a student of Buffet, but one of the things that isn’t always mentioned is that a primary characteristic of companies that he buys is that the throw off a lot of cash. Not so concerned about growth but wants the cash so he can keep buying more companies. Operationally, he tends to keep his hands off and I don’t think MS tech folks, who ever, could do that.
Lastly, I agree with a prior statement (Mike I think) that Gates wouldn’t do any better than Balmer. Remember “The Road Ahead” that had to be republished almost immediately because the internet wasn’t on his horizon? He’s mostly a business man of dubious character. Though he is doing quite well with his foundation. His wife may have the “vision”.
“What I am proposing is a dramatically smaller Microsoft, probably 25-30 percent of what it is today, though vastly more profitable. Converting corporate mass into energy there’s $70-100 billion to play with…”
Let’s see, according to https://www.microsoft.com/presspass/inside_ms.mspx, this time last year the headcount at Microsoft was 88,596. Way to layoff 60,000+ tech workers in one fell swoop, Bob. Just when we thought those jobless numbers were improving…
You know, Bill Gates once said he wouldn’t give his offspring any money because he wanted them to go out and struggle and achieve things, like he did (though he didn’t exactly come from poverty).
Actually it was the best thing in the world for Steve Jobs to be fired by Scully and to have to pick himself up and start over with Next and Pixar. THAT was an eduction. As Bob pointed out, Jobs always had vision, but what he learned after he got the boot was how to really manage a tight ship. So Apple is now a very well managed company with very thick profit margins, and the vision thing is still there in spades too.
Microsoft cannot afford to buy Berkshire.
That said, your solution may be a good thing for the company if as a company it could get beyond the idea of Microsoft being the world dominator. For that to happen, Ballmer has to go, and Gates CANNOT (I repeat CANNOT) return to the helm. Moreover, Ballmer and Gates will have to step down even further and let whoever is in charge make the decisions regardless of their opinion – i.e. they have to completely get out of the way.
For some reason I just don’t see that happening. Microsoft is too bent on world domination by the Microsoft brand, and will destroy itself trying to get there. And Ballmer and Gates can’t help but try to make that happen, so they will never get out of the way enough for someone else to do the job that needs to be done to make Microsoft a successful, long-term company.
So at this point, I still stick with my projections that Microsoft will at best be a shadow of itself in 12-15 years, that is – if it still exists as a company at all.
Nobody has mentioned LEAN or Six Sigma. Are these being used or could they be used?
LEAN or Six Sigma is a great tool to get move efficiency and better quality out of a system or service. What Microsoft needs are new business ideas. This requires vision, inspiration, open mindedness, brain storming, great teamwork, …. things that Steve Ballmer does not do well.
Please. Six Smega and ISO-9000 are both examples of dilettante stats. As with other examples over the years, the practitioners (always at the behest of MBA, and lower life forms) are only interested in looking smart. They’re just more Taylorism, which while sometimes effective in an industrial production setting, is utterly useless in office/service settings.
Bob, brilliant.
What I am proposing is a dramatically smaller Microsoft, probably 25-30 percent of what it is today.
It is happening whether you propose it (and they accept the proposal) or not.
I live very near Redmond, so naturally I am against this. A 75% smaller Microsoft would be devastating to the local economy!
So I heartily encourage Microsoft to keep opening new divisions and getting into new businesses, whether they make money or not.
Luckily Hitler did not finish developing nukes.
Apple is ahead today because of a big part on Jobs’ wise investment in R&D (not all of it short-term neither).
Microsoft is not WWII Germany, unless you are implying that the top man in charge is deranged. Roman Empire is a closer analogy.
And all empires we know of have died.
The answer is simple,,bin Ballmer and your work is done!
I would hate to see the amount of wasted hours trying to convince him of anything outside the desktop.
MS whiz kid talking to Ballmer..
“Thats right Mr Ballmer,,a tablet is a computer, not a sweet Scottish fudge,may i go now sir as i have an urge to kill myself”
“a tablet is a computer” Isn’t that why it should run Windows?
June 04 2011 – I just looked at CNETs preview of Windows 8 – all I can say is why do I want another version of something other company’s already make that runs better than anything I’ve ever bought from Microsoft? I think Microsoft has finally really lost it.
We are still running XP SP3 at all the company’s I work for. End of run. I would suggest that Microsoft would be better served if they made their OS work with THEIR OWN HARDWARE – our Bluetooth keyboards tanked suddenly and un-recoverably after the last round of Windows 7 updates. Still we have not got it figured out eh . . . . .
If Microsoft FORCED more compliance with user interface guidelines for all apps, then maybe we’d be getting somewhere. I do not need more fancy stuff that willy and nilly developer flicks up into a software upgrade but only they know how to run.
No no no no Microsoft.
Now I really do tend to think that Bob’s right – PLEASE get out of the software business and into investing in railroads or whatever (but for all our sakes, please stay away from writing software that runs the signal blocks and switches . . )
If your keyboards are Bluetooth (not a proprietary wireless standard) they should still work with Windows. However, if proprietary, you may need updated drivers from the hardware manufacturer.
Or install the old non-BT drivers in Windows 7 in compatibility mode for the original OS they were written for. Granted, Windows Update can cause problems at times and Bluetooth is a strange “standard” due to its many optional profiles, many of which don’t come with Windows; however keyboards and mice are the most basic BT profiles and none of the Windows 7 updates have affected my Logitech BT keyboard and mouse, so it should be possible to simply delete and reinstall the Microsoft BT devices if they stopped working for any reason.
The word is COMPANIES
Hi,
First I wanted to thank EVERYONE for such an educative discussion Inc. Henry Roth as many people will have forgotten the 90’s Microsoft, the other history, and for bob for setting it off.
I’ve long not been a fan of MS, but some perspective is required:
What’s the difference between Google and MS as conglomerates, except for a shorter legacy responsibility (which inherently effects iteration)?
How many companies will never ever in a month of Sunday’s let core data leave their premises?
How many of the new Apple’s core products came by way of acquisition (+ patent infringement), from the iPod and iTunes down?
Before Apple’s Eco-system hub strategy, bar possibly the CE companies like Sony or as with Matsushita’s 3DO, there was Microsoft hence (just as others have to with Qualcomm) the patent fees – because they were actually spending on fundamentally thinking about everything Inc. Tablets, tv’s, interaction, phone software, etc.
When you’re pretty broad with vying for hardware compatibility, it’s always going to be more cumbersome than deciding a core reference platform and leaving it at that- which is what are the essentially similar Philosophies of apple and Google.
Remember how much comment there was on MS buying into Facebook at the price at the time, now with 600 million users ( as with hotmail), maybe not so stupid? So maybe astute enough to have those skills already.
Across it’s various assets, how much reach does Microsoft have: bing, live, hotmail, windows, office, Skype, wp7/Nokia (200m+ phones p.a.), yahoo, xbox live, et al – it is already effective in all of them, and with a few manoeuvres, can be as successful as both apple and google, but as has been previously shown here (and just like in politics) when MS release a product the mediasphere doesn’t hype about it, but add the magic words “Google” or “Apple”, and now “Facebook” and “Twitter” and you’ll get no escape for the most mundane and unoriginal events/announcements.
With so many users, and the only public force against the 80% Market-share Google (not facing the same scrutiny as MS would, and how Google is entwined in govt. Without public notice), with so much cash being thrown off by MS and it about to hit revenue-benchmarks itself, it might be viable for MS to buy into majority ownership of FB itself or treating it as Paypal was with eBay pre/post-IPO.
Just imagine the digital cross-platform app-leading potential then (Inc. Integrating Email, live office, currency and developer code)……
I could go on, there has been a long-running (if not immediately successful implementation) strategy of various pieces coming-together, it still might not fulfil it’s challenges, but if they do – and xbox is the clearest form – MS equity will be on a trajectory far closer to Apples, than most grown-up tech. companies.
Yours kindly,
Shakir Razak
The cloud? As a replacement for Office? I may hate Office with as much virulence as the rest of you, but in the past five years of using the cloud-based alternatives side-by-side with Office, I can say with confidence that there is _still_ no effective replacement for Microsoft’s productivity suite.
That’s a shameful indictment of the cloud.
Hey Bob,
Novel idea.
I don’t know man, I understand how popular mobile is right now.
I also understand that it’s only going to get better from here.
And I hate to be one of the perennial nay sayers, but I’m still not seeing mobile anything as a viable replacement for the PC.
PC’s just do so much. There are entire areas of computing that you just can’t realistically do on a mobile device of any kind that you can do easily on a PC.
And while cloud services are amazing, remarkable, awesome, inspiring even; I have yet to see one that can totally replace the PC.
I’m not saying I won’t be wrong, or that I won’t eat my words.
All I’m saying is that we’ve been talking about this since 1996, and it’s only now that we have mobile operating systems that make any sense at all.
How much longer do you think it will be before we have some good ones?
many of which don’t come with Windows; however keyboards and mice are the most basic BT profiles and none of the Windows 7 updates have affected my Logitech BT keyboard and mouse, so it should be possible to simply delete and reinstall the Microsoft BT devices if they stopped working for any reason.
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