This just in from an old friend who only gets pissed-off when it is justified. He says Yahoo Mail has been going downhill for awhile and has lately become unusable. Is this an isolated incident or does it affect all 200+ million Yahoo Mail customers? What’s your experience?
Here is his:
This is unacceptable.
We can log into Yahoo Mail.
We can read our email.
We can move or delete our email.
WE CANNOT SEND EMAIL.
When we try to send email, we are asked to enter a Captcha code. We then receive a Yahoo error message stating the message was not sent. Due to spam problem sending has been disabled on our account.
The message goes on to say the problem should clear itself up in a couple hours, it usually takes a few days.
I’ve reported this exact problem at least 5 times in the past week.
Most of our PCs are running Windows XP with the latest versions if IE and Firefox, specifically Firefox 3.5.8. Five of my family members’ email accounts are unable to send mail. Two households on our street are having problems with their Yahoo accounts. Other members of my family in other states are having problems with their accounts too. The problem spans several states and several ISPs.
We have kids on trips. Their travel arrangements are handled by email. If email does not work, they can’t get their tickets. My wife is looking for a new job, but she can’t apply for jobs or respond to queries. A coworker of mine was just laid off, I am trying to help him find a new job. With an unreliable email system it makes things difficult — and it is hurting yet another family’s livelihood.
Yahoo! Mail Error Form (Error Code 15)
* All fields required unless otherwise noted.
Attention:
We are in the process of upgrading all of our Yahoo! Mail servers as part of our ongoing efforts to give you the best Mail service possible. There is no need to complete this form because we already know that you’ve received this error. It is temporary and should clear up within a couple of hours. If it persists, please do come back and let us know. Thanks!
What are you going to do about this, Yahoo?????
My coworker has Yahoo and he is able to send mail in Boston.
I’ve been using Yahoo! mail for years, and never had this problem. I’ve never had to enter a CAPTCHA to send mail. It sounds like someone spoofed this address on a spam email, and Yahoo! responded to complaints by making sure that this address can’t be used by a ‘bot from their service. (Although CAPTCHAs been defeated before, etc.) S’a pity, as all it sounds like it’s done is piss of a customer. Did they contact your friend and alert hm to this?
My Yahoo mail sends just fine in IL.
Yahoo email HAS been in serious decline since the failed Connections work “Enable Connection-related features (Messages, Suggestions, Updates)” and the retooling of the Contacts.
Email search has been timing out for me for weeks.
If they break Send, I’ll take that message to mean they no longer wish to be my provider.
When you don’t own your E-mail address, things like this happen. 😛
John-
I sort of agree with you. Yahoo blocks my e-mails to my friends who use yahoo. I have used my domain/IP address since 1999. Yahoo accuses me of spamming because some other customer at my ISP may have spammed in the past. They are very diligent about spam except for the dozens of viagra spams I receive from yahoo accounts every day. Thanks Yahoo.
Im on Yahoo, sending mail just fine in Austin.
However, Ive noticed that over the years, as web usability slowly progresses, Yahoo Mail has gotten a little worse. I have to click through pages to see my new mail (forcing me to see ads etc), and the layout is a cluttered, ugly mess. Searching for a message is so bad Ive had to pay extra for a pop account so I could forward to gmail, whose UI has its own problems, but searching is excellent.
I still have yahoo because changing it will be a hassle, but its only a question of when.
Never seen or heard of such a problem. Yahoo mail is ok but you can’t have any rules / filters like the big G.
Yes, you can. It’s under Mail Options; though they limit it to a crazily small number – use to be 50, now it’s 200. You get more if you pay for the service (I do) than the free service does; but it’s there.
We have all given up our anonymity and browsing statistics for free convenient services and applications. Now we rely-on and trust in these “free” services.
Have we forgot the old saying, “You get what you pay for.”
Let me add to that….
It would be like me complaining to Bob — Hey where is my weekly I, Cringely. You *owe* it to me. 🙂
Readers complain to me about that all the time.
Bob’s friend states that:
“Most of our PCs are running Windows XP with the latest versions if IE and Firefox, specifically Firefox 3.5.8.”
Don’t know if this matters, but the latest version of Firefox is 3.6.
Yes, Yahoo tried to slam it on me last week when I logged in to get my email.
If (service) is important to you, your family, and/or your livelihood, then why on earth would anyone put their vital trust in the hands of a free (service) provider?
Seriously. This boggles my mind. What part of “you get what you pay for” is lost on users of Yahoo Mail, Gmail, and every other free service out there?
Well you might not know it but you probably are a money source for Google so why not use their services if your already are making money for them.
However you could argue because it’s free you wont have any guarantees but lets be honest Googles server are much more reliable than most server you can rent from a Hoster. The only problem with Google is the privacy because Google is besides being a Ad provider also a search company and if your mail is of interest to Google they might very well find it.
I picked Yahoo because at the time:
1) Of the good free services, they were not selling email addresses.
2) My ISP’s email service was terrible. It still is.
3) Their antivirus protection and browser interface kept a lot of problems from coming into my home.
If your ISP has terrible email service, then don’t use it.
Buy your own domain name (from, for example, GoDaddy) and have your email under your own control.
It’d be nice if we could have a lifetime email addy, that we could then route to a regular email account, and we could change it as providers change. Also, if there was a way to mask it lifetime email addy with a public email name, that would be cool.
Once upon a time the post office was going to create an encrypted email account for everyone and add that to their regular services. Obviously that idea died. Probably because they make all their money from the junk they stuff in our boxes.
With Gmail (knock on wood), I’ve gotten a lot more than I’ve paid for. I know about their ads, etc… I’m not saying it’s 100% free, but the storage, reliability & features of Gmail leave me wondering why people still use Yahoo (or a paid service).
Sure, there are tin foil hat wearers out there (“Goog’s sniffing my email!”) but it just works for me.
I knew Yahoo’s days were numbered when their TV section went all Flash-heavy (I think they’ve backed off, a little too late)
I had similar problems recently with Mediacom. It was a case of my *paid-for* email taking days and days to send. In some cases I could have snail-mailed things faster halfway across the country. I replaced my paid-for email with a Gmail account. I know they had an outage in the last year or so, but in the time I’ve used it it has been rock solid. It also has nice integration between their web interface and my home computer running Apple’s mail program. When I read or delete messages via the web interface, they also show as read (or are deleted) from my Apple Mail inbox at home, too. Mediacom’s webmail interface felt more like an afterthought. What Mediacom failed (apparently) to realize is that I now feel more free to change ISPs, too, now that I don’t have to lose my email address in the process.
I have never recommended that anyone use Yahoo! email over Gmail. Mainly because there isn’t any POP or IMAP access to your Yahoo! email unless you upgrade to the $$$ version. So if you end up not liking the service there is no easyway to migrate out, unless you pay the ’email ransom’. At least there is a quick and easy ‘out’ from Gmail if you end up hating the service.
I’ll add to that list of complains. Completely agree with Bob’s correspondent that Yahoo Mail (I use the classic version) has been in decline for a while now. I have two main yahoo email addresses (one for communicating with online businesses, and one for picking up my personal emails when I’m not at home – a personal email that I do own but the webmail with it is somewhat poor!). Yahoo had a lengthy session of unreliability last August where it would keep coming up with error code this or that when I was trying to send and when I selected the option to complain I was sent a form email telling me to reload the page. Some help that was since reloading wipes the email clean!
Yahoo also randomly truncate html emails. Presumably it comes across an html tag that it interprets as the end of the email. I’ve not attempted to diagnose what causes this because Yahoo just weren’t interested in fixing it so I gave up 🙁
The business address is harder to move, but for personal emails I ditched yahoo for gmail and its been streets ahead. Just have to put up with Eric S having a good look through my ramblings for Advertising opportunities!
Lots of users are provided Yahoo Mail service as part of their AT&T (ex-SBC) broadband package, so that’s technically not “free.” These users may be contractually entitled to a higher service level than free users, but I doubt that the actual service differs much, apart from, say, a differently-branded home page. My elderly dad’s Yahoo/AT&T service has been just fine, as far as I know.
I agree with the poster above who observed that you get what you pay for (at least, sometimes). I pretty much quit using Yahoo! mail years ago, except when I have to (I subscribe to some Yahoo! groups). I haven’t had any problems with gmail so far, but my level of trust is not sufficient to keep me from doing a complete download to my Thunderbird reader at least once a week. And since I have several email accounts, using Thunderbird to access my various account is often more convenient.
Here in the UK my principal email account is provided by my broadband provider, BTopenworld (formerly British Telecom, the state telephone monopoly privatised in the early 80s). Their mail service is supplied by Yahoo – branded BTYahoo Mail – and I have been unable to send mail using the principal account for the last couple of weeks. Bizarrely, I can send using the webmail interface, and the five sub-accounts that operate from the principal account seem unaffected.
It’s all very well having other email accounts (and I do, including those linked to my domain names) but I keep this account active simply because it’s the oldest one I have, and the email addresses are everywhere; changing it would be a major pain.
So yes, I’m having the problem as well, and it’s good to know it’s not just me!
Cheers, Pete
This is very similar to my problem with (AT&T supplied) Yahoo mail. I cannot send email using an (Apple mail) client. I cannot receive mail on my primary account most of the time using the client. The secondary accounts seem to be fine. Solution proposed to me: use Webmail. Unacceptable for me. I have spent hours on the phone with technical support (AT&T and Apple). No solution.
Maybe if only once person used the keyboard at a time rather than “we” doing everything it would work better.
From the get what you pay for department:
If email is so vitial to you, then I suggest you pay for service from a reputable vendor.
And who do you recommend? I’ve tried several services, and they’re not much better than the free services.
I heartedly recommend Pair Networks (pair.com).
Not the cheapest out there but competitive, especially when the level of service is considered. Pair provides excellent support either via phone or email (with an quick turn around) by people who really know what they are taking about. I have about 12 years of experience as a consumer of their services and have been extremely satisfied.
Yahoo email makes money for Yahoo. It’s not a charity service Yahoo is running. Therefore, Yahoo still needs to treat it as a business and people who use the service as valuable customers. Those customers have every right to expect good service from Yahoo and to be able to complain to Yahoo about bad service.
I started off running my own email server: BIg mistake. It took a lot more effort and knowledge than I wanted to put into it. I then paid for an email service. In return, I got a paltry 10 megabytes (upgradable to a whopping 25 megabytes for just $100 more per year!). The service didn’t prove any more dependable than running my own server.
I’ve now switched to Gmail as my main server — mainly for the 7 gigabytes of space. In my experience, Gmail has proved to be more reliable than many paid services. The Buzz stuff made me upset, but Google quickly corrected the issue. (And, I hope learned their lesson).
So, running your own server is out, and paying for a service doesn’t guarantee you anything better. What does make a difference is owning your own domain.
Owning your own domain means owning your own email address which frees you to switch email services without worrying about losing your email address. If your service is going down the tubes, then move. No one except you will know. Considering that you can own your own domain for less than $10 per year, there’s no reason not to have one. And, almost all services will allow you to setup your email account, so that all of your email is sent and received through your own email address.
Yahoo mail works fine for me. I’ve never seen a Captcha when sending mail.
Yahoo mail is working OK for me. I’ve been using it since 1997. It’s not perfect, but it works.
I’ve seen the CAPTCHA a few times over the last year or so, but it works once I enter it. It doesn’t happen often.
It’s possible to get on the phone with Yahoo, though it’s not easy. Perhaps your friend should go this route.
Yahoo’s users definitely PAY for their email service. The advertisements are at times obnoxious.
Yahoo mail is their biggest money maker. It is very dangerous to mess up your primary source of income. I hope Yahoo knows what they are doing.
I’ve gotten the same “cannot send because you are a spammer” message on bellsouth.net. It clears itself in a couple of hours. Just a coincidence that ATT/bellsouth uses yahoo to provide web access for their email customers?
Nothing like this has ever happened to me, either. I can send mail; I’ve never seen the Captcha notice when sending mail. (I have seen it whenever I mistype my password.)
I love the sentiment that somehow Yahoo is not DOING EVERYTHING POSSIBLE to fix this. C’mon, use your brain people. This has been their cash cow for years. The problem must be hard to fix or they would have resolved it already.
I’m having no issues whatsoever and I respect the views of others, but I like the new UI. I find it super easy and never have to search around for the Send button as RXC has now infamously posted about.
I do get the CAPTCHA on Y! Calendar invitations though which is highly annoying. Are that many people spoofing dinner parties?
~S
I’m not sure that all those “you get what you pay for” comments really hit the mark, because I DO pay for my Yahoo! mail – here in the UK you can pay a yearly subscription for Mail Plus, which removes the ads (amongst other things). Ok, it’s not a big fee (about 20 dollars/year) but it’s still a paid service.
I too have seen service slowly degrade recently – firstly with their “all-new” mail offering, which is slow and bloated, and then in classic mail. I haven’t seen a CAPCHA screen, but sending and clicking is getting slower and slower. Today I just got a weird “loading…” message all the time at the top of the screen.
Also, to those who point out that one should just swap providers – well, I’ve had this account since 1997. It would be a big hassle to change.
From Yahoo a few minutes ago:
“Before I go into addressing your concern, I’d like to first apologize
for the delay in my responding to your inquiry. We are committed to
answering your questions as quickly and accurately as possible. However,
we are currently receiving unusually high volumes which caused the
delayed response.”
“I understand you are experiencing frustration that your Yahoo! Mail
account was blocked from sending messages for three days, though it is
working now. I apologize for any inconvenience this has caused you and
I’m happy to be of assistance.”
“I absolutely understand your frustration with this, [Bob’s Friend], and I have
forwarded your feedback to the concerned department and will have the
matter looked into. Please be assured that we maintain high standards
and will not compromise the quality we provide to our customers.”
I was able to SEND a reply thanking them.
You know Yahoo is like radio and television in the USA. It is a free service. Advertising pays for it. If the station cannot stay on the air, their income dries up pretty fast. Yahoo makes a lot of money from their email service. They need to take very good care of their money maker. Their paychecks depend on it.
For those of you riveted to this problem, here is an update:
Yahoo mail worked for a few minutes this morning. Then I got a “server busy” message. Now I am back to their Code 15. It has been in that condition for the last 4 hours.
So some of us Yahoo users are not out of the woods yet.
I do some volunteer work. For the last few years I’ve been telling churches, schools, and charities to get out of running their own email service; and using either Yahoo or Google’s service. The cost and trouble of running a small email system (thanks to all the spam problems) is really not worth the trouble. They have such limited resources. They don’t need the aggravation.
Jobbing out their email service has helped them. However one the groups I helped went with Yahoo and they currently have no email. Fortunately this is their spring break week, so the inconvenience isn’t hurting them.
Another useless post from I Cringely. Man, I can’t remember the last interesting blog I read from you, Senor X. When you were with PBS, I used to look forward to Friday mornings to read your posts…I really don’t care about your friend’s yahoo mail problems or your other friend’s mini magazine on 2 billion phones. I admire the startup thing you’re doing but that doesn’t make for very interesting reading either.
Any chance we can expect some new posts with some good ol’ IBM-bashing or the latest on the AAPL-GOOG war or how MSFT is suddenly “cool” again? Anything but this inane drivel.
Tough love from your biggest fan and amigo,
Esteban
There may be a bigger story behind this incident. If you have read his columns for a few years, you know he uses incidents like this to flush out the facts. Sometimes it leads to a story, sometimes not.
A few weeks ago there was a big cyber attack against Google, and probably Yahoo. Maybe it prompted Yahoo to rush through a number of upgrades to their service, perhaps before they had it fully tested.
If Bob’s column prompts Yahoo to fess up, I’d bet it would lead to a really good column. So be patient and let the process work.
Good point, Bob’s “friend” :-). I will keep reading and wait for the big reveal!!
It might be some personal problem with Yahoo same as Bob has with Google. I never had any problem with Yahoo mail but I did had issues with Yahoo employees who work on Yahoo answers and Yahoo chess.. To make long story short I was answering questions on Yahoo answers and finally had to leave it completely because i would recommend some products to help people with issues and Yahoo employee(s) kept sending me e-mails to my Yahoo accounts that I advertise products. I kept responding if for example someone on Mac has issues with hard drive use Disk Warrior or Mac Tech Tools how is that advertisement. And that happened too many times. After I noticed they stopped giving me points I just left Yahoo answers completely. Useless to fight with morons. I can spent my time more wisely. Same with Yahoo chess. I sent them couple of times e-mails they are morons and they started cutting me off in the middle of the game or just when I have to mate opponent so I would loose the game. I really do think that some of their employees are just morons and they take any reply to their action the wrong way.
I have not problems sending or receiving email messages from Yahoo. My current problem is that Yahoo keeps marking my new messages as read before I even read them.
>>Yahoo keeps marking my new messages as read before I even read them.
They read them for you and decided you need not be bothered.
dmc
On a different note, thanks to Cringely for the public service / advocacy effort. Ignore all the “works on my machine” and “you get what you pay for” naysayers.
I had a problem with yahoo mail. They had me remove firefox addins. Turned out it was adblock that caused the problem.
When I got my droid, I activated a gmail account. It is way better than yahoo mail. I always avoided google due to privacy issues. Love the droid. In for a penny, in for a pound.
I only partially agree with those who say “you get what you pay for” in this context. This is the Internet, and free services are part of the net economy. Gmail and Yahoo Mail are only “free,” in the narrowest sense. You are exchanging a very important commodity for the use of these services, namely your attention. Which is exactly the same exchange you make when you watch the NBC (or CBS or CBC) news. NBC cannot air a test pattern at news hour and expect you to watch it, and Yahoo cannot offer a broken email tool and expect you to keep using it, free or not.
In terms of reliability, I actually reluctantly made the switch TO Gmail from my various ISP and hosting plan email accounts because their spam filtering is light years better. I have half-a-dozen email accounts and I check them all through Gmail. That said, I maintain a couple of backup email accounts on other free webmail providers (GMX.com and Zoho.com) in case the unthinkable happens and Gmail goes down. I also have gotten into the habit of backing up my Gmail account every so often. It’s dangerous to think of any corporation as invulnerable and immutable, look at General Motors! Gmail could hit an unexpected wall, just as Apple’s .Mac service did a couple of years ago, and it’s incumbent on the user to back up all of her email if she’s using a webmail service.
Thanks!
MS
I often get a “cannot load email, try again or cancel” message when I try to open emails. Also, sometimes when I click on my inbox, it takes me right back to the prior Yahoo page. Very frustrating!
Yahoo mail still has regular problems letting me attach files. I can’t find any discernible pattern, but it happens all the time with Firefox and sometimes with IE.
I use POP3/SMTP with a real email client. Way more powerful and trouble free.
Really? yahoo for email? so they can append ads to the end of email you send to friends and coworkers? Really, I mean who uses yahoo anymore, what is this 1995?! Did you develop a brain tumor and become addicted to flash advertising and celebrity gossip? Not enough spam on hotmail? Did you forget your aol password?
Why would you suffer that when gmail exists? I mean Really.
Yahoo mail has been in decline since Gmail came into existence. Back then Yahoo gave you a whopping 10 meg inbox and an annoying interface, terrible spam blocking, and constant come-ons to upgrade to their paid service.
Google forced them to give away space, much more space, and revamp their interface, which took something like three years (and is still not 100% finished).
My guess is that they had been coasting for so long that the people who understood their system well enough to make these changes had long gone.
Only people I know still using Yahoo for mail are people who just don’t know any better. Of course yahoo doesn’t help, they make you pay for the feature that allows you to forward your mail to a new service (Microsoft does likewise) only Google allows free forwarding to anywhere.
Agree — I’ve had Yahoo since 1997 and back then I loved them for being better than Hotmail. But since about 2004 I’ve been getting more errors with Yahoo, in fact right after Yahoo upgraded their servers to give me Gmail-like storage space. For about 6 months in 2008 Yahoo would choke on sending at least once a week.
After having both Gmail and Yahoo accounts for seven years or so now, I have to give the edge to Gmail. I will say that Yahoo does appear to put lots of effort in communicating with me, ie apologies and alerts and all, but Gmail just works better.
Gmail sometimes fails to load, but then I get offered the HTML option and that NEVER fails.
I know it’s a cliche to say Yahoo is run by marketeers and Google by engineers, but I think it’s true. As for Google mining my data, targeted ads don’t bother me and are a small price to pay for an amazing free service.
What really irks me is, everytime I log in from Linux- Yahoo tells me I am using an unsupported operating system. Sure I can click through but it’s really annoying. I have not had any problem using it in Linux so I don’t know why they need to persistantently show that warning (for more than a year now).
BackITrack Linux 3 – Firefox 2.0.0.14
NEVER had any problem with Yahoo mail.
What captcha is he talking about? Never had anything to fill in Yahoo mail. Just click Send and it is sent.
When you see a captcha that likely means its time to CHANGE YOUR PASSWORD.
Also update your virus software so the black hats dont steal your new password.
What services are out there where you could pay for email and supposedly ‘get what you pay for’?
sounds like he was sending a lot of (spam) email. perhaps he should run a virus scan… he may have been infected.
Odd, I have not seen any CAPTCHA to send email from Yahoo. I just sent a test message a second ago. After reading some comments about this, I wonder if the powers that be at Yahoo are using regular users as beta testers for some new anti-spam tools for the yahoo mail service. Perhaps they are not working. Hey Bob’s friend: Have you tried creating a new Yahoo! account or logging into your account from another ISPs network? Strange.
I have a friend who experienced it about three weeks ago. It was totally frustrating for him. He kept trying off and on and it cleared up in a couple of days. He contacted Yahoo Support multiple times in that period and just got the standard bot response. He never did receive an explanation.
The problem was exactly as described in the article.
I have two Yahoo! e-mail accounts, one I log into on their website and the other they POP to my Outlook. They both work fine.
While we’re at it, Chrome works better than Firefox on Facebook. And I say this as a Firefox lover.
I had a different problem with Yahoo. 8 years ago I had a paid Yahoo account. After a year I went to a free Gmail acount. After cancelling by both phone and email I was still billed by them on my credit card. I protested and the card company dropped the charge. The charge didn’t reappear the next year.
Now, 7 years later, I got a credit card charge for a Yahoo email acount. When I protested to the card company, Yahoo replied with documentation from 8 years prior stating that I had requested an acount. I finally got the charge reversed but only after a fight.
I use a yahoo webmail account primarily, and it’s my most reliable email account. There have been problems, but there have been no Captcha code sending errors EVER.
What I HAVE run into, though, have been times when the mail’s ability to load hiccups and I’m unable to access my email for a few hours (two long periods, the rest were short or alleviated by reloading).
I also had a weird error where all emails for a certain year were blank. I wrote them about it, but the problem was cleared in a day or two.
One huge difference I may have between myself and your contact, Bob, is that I use Yahoo Classic. It was the version used, now not being developed any further, before the current system. I found it to take up less space, be less flashy, allow an email to be seen full screen instead of a stupid, tiny window, so I have always gone back to it after testing the new one.
I’d suggest, if it’s possible, that the users try to see if they can convert back to yahoo classic, if they’re using webmail. If they’re using POP mail, or whatever it’s called now, that may be part of the issue. I wonder if they could access it as if it were webmail and try sending from there. Not sure if switching to classic on a POP account, though, would cause problems.
Would have helped to know what sort of Yahoo stuff they were using in advance, but I hope this helps.
I’ve had lots of problems with (AT&T provided) Yahoo mail. I have spent hours on the phone with their technical support to no avail. They blame my client (Apple Mail, latest version) – have spent hours with client technical support. I have tried other clients (Thunderbird, Windows Mail) with the same result – password is not accepted most of the time for POP access. I cannot send for same reason – password is not accepted.
Solution proposed for me – use Webmail. Unacceptable.
I have switched to Gmail.
Just in case Yahoo does crap out, I set up the same name in Gmail and have Gmail bring in my Yahoo mail. Seams to work for me.
Yahoo!’s Mail is pretty good; and they do have filtering (I couldn’t live without it; and no, Gmail’s labels are just not adequate enough).
However, I do run into issues where e-mail doesn’t go through to mailing lists (legit ones!) and other people from time to time; often with no response back to me about it. I’ve also had issues where people get e-mails that the text is not readable – the HTML font color goes white with a white background; Yahoo looked at it, and their only response was it is a bug in Outlook.
That said, I do use Yahoo! Mail on Windows and Linux (Firefox in both cases), and I do pay for my account. ($30/year is not too bad; and I can download via POP3.)
Interesting. My wife just received in her business inbox a private email between two Yahoo Mail users. It was a personal message between two people unrelated to her and she was not included as a recipient in any manner. It just arrived in her emial inbox out of the blue.
The possibility that Yahoo Mail users’ private emails may be copied or even diverted to random users on the Internet is possibly an even bigger story than people being unable to send or receive at all.
This is bad. AT&T uses Yahoo as the provider for their email service now.
I just checked. My inbox on http://us.mg4.mail.yahoo.com/ has 1501 messages in it. Every Single One Is Spam!
Broken? I would say useless.
PS I haven’t used my yahoo email address in over 3 years.
Same for me, i get about 250 spam per day whih makes yahoo mail useless…this has been going on for over 4 years now
Gmail neately filters out 99.995 percent of spam and when I check the spam folder on Gmail, there is never anything in there that was not spam.
I s’pose it’s not the done thing to suggest that your friend check his anti-malware situation. Yahoo is probably receiving a number of complaints from upstream that too much botnet spam is originating thru Yahoo servers. Hence also the captcha.
Yahoo could be feeling some heat since Microsoft’s headline grabbing shutdown of the Waledac botnet. (The fact that they didn’t really shut it down is another story).
EVERYTHING yahoo is broken. I have reported obvious issues on the finance pages. Glaring math errors that a 5-year old would instantly notice. Once I actually got a response. They asked me to send a screen shot. My answer was look at your own d***n web site. The URL was already listed in my error report with a very detailed description. Sad.
Yahoo mail has been terrible since the very beginning. That is why I only use it to sign up for web sites that I know will spam me. I never use it for real communications. Gmail is much bettr for that, and google voice is a tremendously useful service. Just look at yahoo’s stock price and you’ll see proof that it’s a dying company.
Perhaps those users who received email exchanges by people unrelated to them are receiving part of my missing email correspondence 🙂 For the last 4 (!!) weeks now i have had the problem that I only receive some of the messages sent to my email address. For example, of five emails sent by the same originator within 1minute of each other, I might receive 3 but the missing two NEVER arrive in my mailbox. However, the originator doesn’t know the mail has not been delivered as he gets bo “undelivered” message back. This is fatal as important business correspondence simply gets lost without anyone realising it is lost.
All I get from Yahoo are semi-automatic customer service emails with a query number. All attempts at a personal contact have failed so far. As a small business customer I actually pay for this “service”. I am appalled and actually quite desperate by now.
I use yahoo for disposable email – any online transaction not banking gets the yahoo id. It works OK in the classic view in my experience. Have not seen the captcha on send but have noticed it’s slow and the search has been erratic the last couple of weeks.
Firefox 3.6 and Chrome, fwiw.
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I found your blog when I was searching on google, and it brought me right to what I was looking for. I’m going to add your rss feed to my Google Reader, I look forward to reading more of your thoughts
Sounds to me that the affected users are infected with a virus/malware/spybot/tick/bug/whathaveyou. Been using Yahoo mail for close to 10 years. Works everyday.
Stop giving away your email address to any web form you encounter. Disable Flash and quit visiting naughty sites.
But . . .Truth be told, been fiddling with beta Gmail for a couple of years. Yes they capture spam pretty darn good. But not good enough to give up a ten year relationship because some users don’t know how to protect themselves on the information superhighway. (Is that still a catch phrase for ‘internet’?)
Generally, it has worked fairly well, with the new interface. However, I know of at least two emails that never arrived in the last two months. It is obvious they are doing code updates to their web mail interface. Last week I could not open any emails, but reloading the webpage fixed that issue.
As email becomes more and more important, dropping emails is a problem they really need to fix. There should be no excuses for that.
PauleyB
I’ve been living in Baghdad for the last 11 months. My ISP must get its signal from Germany ’cause all the ads are in German. But I use my Yahoo account every day, never had any problems with it.
I’ve been using Yahoo mail for a dozen or so years – altho there is an occasional hiccup I have never had an issue with it.
Yahoo mail customer for 4 years…no SPAM, and no problems…love it…
Strange as this is the exact opposite of my experience with Yahoo Mail. I LOVE it. I’ve been using for years and really like the interface and how easy and intuitive it is.
I’ve tried Gmail and still have an account to try and maintain some geek cred. but, honestly, I really don’t like the Gmail GUI at all.
I almost never get spam in my YMail inbox and have found it does a great job of filtering.
Hi, everybody:
Just wanted to update the blog; we’ve been in touch with some of the individuals on here already. Yahoo! works hard to protect our outbound mail systems from abuse by spammers, and — as with any filter — there are rare cases when legitimate users may be misidentified. Other times, users have received CAPTCHA challenges like this one because a virus or “bot” is abusing their computer or account; in these latter cases, a virus scan and password change are highly recommended.
Based on the report from Cringely and as part of our standard system maintenance, we have continued to monitor our filters and make changes to ensure that legitimate users are not inaccurately blocked from sending spam, or that in the rare case where they are, the system does resolve itself quickly.
Fighting spam is something that we take extremely seriously. In 2009 alone, we blocked more than five trillion spam messages, resulting in a 30% improvement for our users, and we have continued to make strides in 2010. I believe that this was an isolated incident and hope that your problems have been resolved.
Sincerely yours,
Mark Risher
“Spam Czar”
For about a week after Bob posted this column, my Yahoo mail account went down several more times. One outage lasted almost 2 days, another a day. In the past week the service seems to have stabilized and is back to its normal, reliable operation. The code 15’s seem to be a thing of the past. Thanks.
For what it is worth the spam is greatly reduced. Thanks again.
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I recently worked on a couple of computers, both from the same family living in to separate homes, who are using AT$T DSL on separate accounts. AT$T’s insistence on merging your existing yahoo account to your AT$T account can and will lead to internet password hell. Try having to reset your password, which AT$T is very good at screwing up should you make any account changes. When you do have to reset your password which you will due to no fault of your own, not only will you have to reset your router password, you will then have to reset all your other passwords linked to your account to match the new router password. One of the most ridiculous set of protocols I have ever witnessed in my 15 years of working with computers.
I would find it reasonable to assume what is going on with Yahoo Mail is more than likely being caused by AT$T and their workers in India’s inability to read and write english.
I AM A SMALL TIME USER OF YAHOO EM,AIL FOR QUITE A FEW YEARS. HAD NO PROBLEM SO FAR. LATELY,HOWEVER, HAD A PERSISTING PROBLEM AND IT REMAINS UNSOLVED . HERE IS THE STORY: MY FRIEND ALSO A USER OF YAHOO INSISTS THAT HE HAS SENT ME CLOSE TO FIFTEEN EMAILS IN THE PAST SIX MONTHS OR SO. I RECIEVED ONLY ONE
—-TODAY.
ON MY PART I SEARCED MY DELETED , SPAM AND ANY OTHER MOVED-TO PLACES. NO TRACE.
Well, now my email is all kinds of messed up, with missing email text that’s pretty much global, along with missing buttons. They say they’re updating, fine, but it was unannounced, and sort of ruined a project I was doing.
Not happy. This is the second time in a rather short period where there was something wrong, and this is with Classic. I feel trapped because most of my old stuff is still on there; nigh impossible to move by hand.
Thanks Strange_Bundle.
Thought something was wrong.. My emails too – no mail body, just the subject.
This is very unprofessional of Yahoo not to advise users beforehand. Have also noticed that for almost a month, Yahoo Messenger shows an alert that its voice services will be unavailable on 3/Mar in UK for a duration. They have not bothered to remove that alert even today!
I am reliant on Yahoo for all my important emails (old ones too). What a mess.
You’ll have not intended to do therefore, but I suppose you have got managed to express the mind set that a heap of individuals are in. The impression of wanting to assist, however not knowing how or where, is one thing a lot folks are going through.
Things like this does happen…we as users should always be on preventive mode specially when it involves important matters .
I often use two addresses :> just in case :>
I just had a virus cause havoc on my computer and I wanted to warn everyone to seriously think about getting some drive backup software to copy your hard drive – I wish I had!It’s taken me 2 days to get it fixed and I’ve lost almost everything.
Who cares about yahoo mail?
Gmail is way better and way faster.
No, I do not think so, but the style of your article i’ll like it
Don’t forget that all these mails are free to use…
Daniel
Scrabble Cheat
More of Yahoo is broken than mail. I joined a Yahoo Group several years ago, but somewhere along the way, something happened to my account and it won’t recognize any password that I enter. When I try to reset the password, the system returns an error message saying that there is a problem with my account and my password cannot be rest. It then suggests that I contact customer service.
The problem is that you CAN’T contact customer service, except through the web site. There is no phone number by which you may reach anyone at Yahoo who can or will help you with any sort of problem.
When I do go to the web site (again), I receive an automated response that tells me how to reset my password. No matter how many times I reply explaining that it’s not working, I receive the very same set of instructions back each time.
I’ve been unable to take part in the group for nearly three years.
As a technology consultant, I’ve been steering my clients away from doing anything with Yahoo.
Yahoo email search is the pits; I get a handful of results and mail sitting in my Inbox are openly ignored.
They’ve totally lost the game…
good morning, good blog.
There is an ongoing problem with Yahoo mail right now. Some mail is being delayed and some never shows up. It seems that certain senders have more problems than others. I’m the owner and administrator for a distribution mailing list and the majority of the mail sent to Yahoo addresses for that list never makes it through. Other list owners are reporting the same problem. Yahoo has been informed of the problem but they don’t seem to know what is going wrong, or at least they haven’t admitted to me that they know what is wrong. This has been going on for at least a week.
This is a interesting post.
Thanks for this interesting information.
For two days whenever I try to create a Yahoo account, and I enter a suggested Yahoo ID (whatever@yahoo.com) and click the “check” button to see if the ID is available, I get an endless spinning ball…
Just another Yahoo problem….to add to the list.
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Yahoo in the UK certainly seems to be broken. For many weeks email search has worked only intermittently for me (I almost always get “error code 20”), and after repeated fob-offs by their “Help” staff, I was last month told this is an issue that is affecting all their UK domain email. This is only the latest in a long series of email glitches and after more than a month, the problem has not yet been fixed. Looks to me like they are in technical terminal decline. I’m a paying user, but now clearly have to look for an alternative email provider.
Thank you for the sensible critique. Me & my neighbour were preparing to do some research about that. We got a good book on that matter from our local library and most books where not as influensive as your information.
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Interesting. My wife just received in her business inbox a private email between two Yahoo Mail users. It was a personal message between two people unrelated to her and she was not included as a recipient in any manner. It just arrived in her emial inbox out of the blue.
In my personal opnion that even though it was plain to see a professional article I have decided that there were still points to be expanded. I would like to hear your thoughts..and that of your other readers and whether or not they also think the same. Cheers
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This is CRAP, TEXAS SIZE COW PATTIES!!!!! I am having the same problem. I want this gone now. It is preventing ;me from doing animal rescue ;and participating in a lot of important activities. I am furious and will have to start looking for another email because I will not tolerate this. SUE the hell out of the buggers!
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Why did you delete my comment? Nice censorship you have here.
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my experience with Yahoo email has been relatively stable for over 10 years, but recently they implemented “sign in seals”, and I can no longer log in to my email account. I can log in to My Yahoo, and see the previews, but clicking any related email links takes me to a log in loop. I’ve cleared cache, history, used different browsers (mine are all up to date), tried different computers and my phone, with the same results. I’ve tried changing my password, still no dice. I’ve emailed Yahoo twice with only automated responses, and clicking the live customer support chat window simply tells you they are all busy, try again later. I’ve been unable to check my main email address for over a week now. Getting VERY frustrated. Although, it just now occurs to me that I can access account settings, so I’ll set up an auto-forward, for now. Keep us posted if you hear anything in the works for a fix, cause I’m thinking their coding is not up to Windows 7 yet.
! This information is really good and I will say will always be helpful if we try it risk free… So if you can back it up … That will really help us all. And this might bring some good repute to you. The diet of human beings prior to the arrival of agriculture, technology and civilization is known as the Paleolithic Diet … This Stone Age diet, in short, consisted of mainly lean red meat and vegetables. In this type of diet animal meat is consumed in large quantities and 45 to 65% of the energy needed by the body is derived from it. Over and over again, life expectancy studies related to diet, including by the World Health Organization (WHO), have concluded that Americans and Europeans would do better to eat more like third world peoples as the options provided by their additional wealth have most often lead to poor nutritional choices. This is the same basis for the USDA based their popular food pyramid in 1992 ? Researchers at Harvard have only suggested perhaps tweaking the food pyramid by replacing some dairy products and read meat with more fruits, vegetables, and fish while also emphasizing the importance of improving the ratio of “good” to “bad” cholesterol!! Plus, exercise not only makes weight loss much easier, but also lowers blood glucose levels, decreases blood pressure, improved circulation, and increases one’s metabolism. Good regular sleep patterns are also just as important. Diets based on USDA recommendations include DASH, American Diabetic Assoc, Weight Watchers, and Jenny Craig, When children understand how important “real food” is and where the natural ingredients of our food come from, they will increase the general population’s appreciation for preserving our natural environment and limiting toxins and polluting processes in our world. We may even trend back to the time when people stepped outside their homes to interact with family and neighbors in home and community gardens and block-party barbeques, Does anybody even remember how nice those days were?
Tooo many frustrations over the years with Yahoo Mail. As much as I don’t want to help Google get any bigger Gmail works very well and I’ll stick with it for the time being.
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Yahoo is giving me no help even though I pay for tech support. My mail is not being received. I don’t get an error message just no response. When I had a recipients
IT person check it out the response was “The IP address was blocked because it was being used for SPAM. I don’t recall what the IP address was but we have white listed your clients email address. There shouldn’t be any further problems on our side. Are her emails still have trouble getting to you?” Looks like I am being blacklisted.
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The Zune concentrates on being a Portable Media Player. Not a web browser. Not a game machine. Maybe in the future it’ll do even better in those areas, but for now it’s a fantastic way to organize and listen to your music and videos, and is without peer in that regard. The iPod’s strengths are its web browsing and apps. If those sound more compelling, perhaps it is your best choice.
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Yahoo mail became unusable. In their new version, the messages do not correspond to what the thing is doing — asking me are you if I want to delete the whole box when I checked only the items on one page –etc. Now it gives me an ad whenever I press a button. I have no means to get out of that ad except clicking on my yahoo mail link, following which I must re-enter the password.
What people are saying about google mail? Any good?
I was with Yahoo for ~20 years. Sorry to have to go.
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I’ll gear this review to 2 types of people: current Zune owners who are considering an upgrade, and people trying to decide between a Zune and an iPod. (There are other players worth considering out there, like the Sony Walkman X, but I hope this gives you enough info to make an informed decision of the Zune vs players other than the iPod line as well.)
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