I want to make a small point here about this week’s Windows Phone 7 launch from Microsoft. Now you can take this with a grain of salt given that I was an iPhone user until I switched this summer to Blackberry for my Startup Tour. So I am not exactly unbiased. But is it just me or are you, too, having a hard time seeing the $400 million that Microsoft claims to be spending on this product launch?
Redmond spent $100 million launching Windows 95, a number that set something of a record for its time and stood for long as the standard amount to spend if big companies were trying to make a point based mainly on the depth of their pockets. For Windows 7 (not Windows 7 Phone) I recall Microsoft set a new record, blowing-through $200 million. So when I read that they’d be spending $400 million on Windows Phone 7 — now this was something I had to see. I expected to find a Microsoft billboard on my garage door.
Not yet.
Given inflation (remember that?) $400 million doesn’t buy what it used to, but I still expected Windows Phone 7 to be as omnipresent as Windows 95 or Windows 7. And it’s out there, but the effort simply doesn’t feel like $400 million worth of marketing oomph.
But maybe this just isn’t the kind of oomph we’re used to, I thought. Maybe Microsoft is putting half or more of the money into subsidizing the handsets. If that were the case, though, wouldn’t the new Windows Phone 7 phones be cheaper than they are?
From what I have read these new phones are all around $200, which is the going rate for high-end smart phones these days on two-year contracts. So they are being subsidized, certainly by the carriers and perhaps by Microsoft, but the companies are just matching the competition: they aren’t trying to buy market share with lower prices.
I think that’s a mistake. I think lower handset prices right now are exactly what Windows Phone 7 needs to have a chance of building market share. Maybe that’s what Microsoft intended but the carriers are keeping the prices up by taking the Microsoft subsidies for themselves. If that’s so then the carriers are betting on Windows Phone 7’s eventual failure.
Maybe Microsoft had to give the carriers those subsidies in order to get enthusiastic adoption of yet another smart phone platform. This could all be more or less out of Microsoft’s control, much like getting Matt Lauer to correctly pronounce Steve Ballmer’s name on the TODAY Show.
How can you mispronounce a name like “Ballmer?” Lauer can, but I can’t even phonetically replicate his effort here, it was so strange (and he did it twice).
Microsoft is in trouble right out of the gate because the rule of thumb is you need two or more clearly superior points of differentiation in order to gain share from an underdog position in a technology market. I don’t think Microsoft has two.
Microsoft is counting on the innate newness of Windows Phone 7, on its clever streamlined interface, on what Redmond believes — really believes (I know these guys and they love their product) — to be superior performance. That’s plenty of points of differentiation only some of them aren’t real.
Microsoft isn’t Apple. Even Microsoft knows that. So the value of “new” isn’t very much in this case. It didn’t work for the Kin, did it? It didn’t work for Bob, either. New never works if it doesn’t also mean “better,” and this doesn’t — at least not yet.
While Windows Phone 7 may or may not be technically superior, it isn’t so much superior that I can make a judgement that will stick. These phones aren’t out yet, nobody has really used them, and they haven’t been proven on a network (remember Antennagate at Apple?). So Windows Phone 7 may be dramatically superior but who would know? Is the sizzle alone enough to keep us from buying or renewing an iPhone or Android phone while waiting for the Windows Phone 7 handsets to ship? I doubt it.
Then there’s the App Store, or sparseness of it. iPhone and Android have between them about 250,000 more native applications available than does Windows Phone 7. Ironically Microsoft is the underdog here, fighting uphill againsst its own favorite strategy of market dominance. I don’t doubt their heart or determination to do so, but this is new territory for Redmond and I’m not sure they can make it.
So if I was Microsoft and had $400 million marketing dollars to throw at this new platform, I’d make every phone cost $99 or less. I’d bull my way into the market through sheer financial muscle, sending signals all the way down to my Mom in Arkansas that there’s a new sheriff in town.
Only Microsoft didn’t do that.
Maybe they couldn’t force such pricing on the carriers. More likely they are holding price cuts in reserve to be used only if needed — if the market doesn’t otherwise respond to what Microsoft sees as its clear advantages.
I can tell you right now that’s a mistake. If the goal is to get consumers to wait before buying a phone there will have to be some economic component of that motivation in the form of dramatically lower prices.
Having not started with lower prices from the very first minute, Microsoft may well have already lost the battle, no matter how good the phones actually are.
First!
Bob, I thought you said you wanted to make a SHORT point.
just joshin u, keep em comin home dog.
edit short=small my bad!
Perhaps MSFT is paying the handset manufacturers a lot of money to support the platform? They seem to have a number of apparently nice handsets available at roll-out. To paraphrase, “While it’s truly that money can’t buy happiness, it does buy a better grade of enemy/partner.”
It’s almost like they are just putting out this new cell to save face – even though they realize they’ve lost the market for the foreseeable future. Their old phones just weren’t going to cut it in today’s landscape so the new W7 phones at least look like they’re trying. No matter how much money they throw at things they just can’t seem to get any traction in any of the new markets (mp3 players, cell phones).
Bob. When do you figure Steve Ballmer will step down? Will he be ousted out or do a Bill Gates and leave on his own and do the philanthropy thing?
Really, what value has Steve Ballmer brought to MS since Gates left? Sure Windows and Office are still profitable but how long are they going to coast on that? If I was a shareholder I’d want him gone.
Maybe they have included the dollars they spent having several hundred apps pre-developed.
In an interview posted on YouTube Microsoft Senior Product Manager Larry Lieberman states that MS has made the DevKit for the Phone 7 available free of charge. That might spur some developers, especially from non-traditional areas, into action (Bright little Johnny gets a Phone 7 for Christmas and proceeds to write an app that helps users corner the stock market). They must realize how far they are behind in number of apps but with a strategy to minimize the obstacles to developers they may not lag behind for long. Besides, its … a phone, not a gimmick. MS is playing the long game here. I’d be surprised if they don’t capture a significant share of the market eventually.
Is 99$ from Apple or FREE from Google really too much for a half-serious developer to pay? I think not. They obviously must PAY developers to port their software over. Also, they must give away their OS for the first year or so to compete against GOOGLE. I just don’t see it happening.
As for the SDK, is it really made for fingers? All they may have done on Windows will have little to do with the success they have on a phone and finger based GUI.
And YES, Ballmer must go.
Just a note that listing on the Android Market requires registering as a developer, and paying a $25 one-time admin fee. Microsoft is aping Apple, charging $99/year (or was it per app?) for access to their app store, though Apple goes one step further than Google (and Microsoft?) and won’t let developers run code on their own iOS devices without paying the $99/year.
Also, Nokia and BlackBerry have FREE SDKs, Symbian even being completely open source, yet that hasn’t spurred much development. So I’m not even sure Microsoft could find it in their DNA to give away an OS, nor do I think that would actually help them.
What Microsoft really needs to win — or compete — is a slew of $0-99 phones that are obviously better than their Android 1.6 counterparts. Or special plans like the iPad or Sidekick, etc. Heck, even a Verizon phone would show they care enough to try and beat Apple somewhere beyond UI.
Of course, we might be underestimating the enterprise market here… and how poorly BlackBerry stacks up against this new Windows Phone 7 push. Who knows how much of the $400 million might be investments in phones for CIOs, CTOs and such …
It’s probable the networks couldn’t handle the traffic that that many 99 dollar phones would suck up.
The low end, 8GB iPhone sells for $99, which proves that both you and Bob Cringely are wrong. You, because the networks are still standing. Bob because the vast majority of iPhone buyers get one of the two top tier ($199/$299) models instead of the low end phone. $99 by itself won’t sell much of anything — smartphone buyers aren’t that stupid — they know they are spending $1000+ on the contract — a few bucks more or less up front are inconsequential.
Actually, smart phone buyers are stupid. They would rather get a subsidized phone at a cheaper upfront cost, than buy it outright and save hundreds over the course of a 2 year contract. It’s around $2k over the course of 2 years, not $1k.
Unfortunately, the networks have the last laugh because they don’t give significant contract discounts to people with unlocked, full price phones. Hence, you are still stuck with exorbitant contracts (albeit with a little more choice) that are similar in cost to contracts for subsidized phones. This won’t change until there is true competition. The main advantage to an unlocked phone in North America is that you can avoid data roaming changes by swapping in a local SIM.
Not in this part of Europe….
I got a Nexus One directly from Google to develop on.
I managed to get a SIM only deal from my carrier for 10GBP ($16) /month.
This includes unlimited text messages, 100mins talk, and unlimited data (with 3GB fair use).
Perhaps the bulk of that money has been spent on anti-Android FUD and the patent lawsuits..
At least a couple of $million was spent on paying commentors to pump up WP7 on sites like Engadget and Gizmodo. Seems like there are an awful lot of people who have apparently played with a WP7 device even though they are not available to the public till later this month or next.
…or they would do like Google and pretend to want to buy spectrum to force the carriers to offer a reasonable data plan. I use a SIM card and would prefer to buy data the same way I do voice time — $.10/min for a call and wish I could get a megabyte for something reasonable, too. If Microsoft could use its clout to get customers in the US deals like I read about in Europe, then they might have a chance to keep some market share.
Hi Bob,
I have one question. Why is there no mention of your upcoming interview on Bloomberg TV on your blog?
For those of you who are interested. It will air this Thursday on Bloomberg TV on a 1 hour program called “Game Changers” and will talk about Steve Jobs rise and fall and rise again to power.
More information can be found here:
https://www.appleinsider.com/articles/10/10/12/bloomberg_to_profile_steve_jobs_in_one_hour_tv_special_this_thursday.html
That would be because I didn’t know they were airing the show tonight until you told me. Bloomberg interviewed me over a year ago and didn’t bother to send me a note about when the show would be airing.
Hi Bob,
Here is the link to the full program on Bloomberg incase you missed it. Enjoy!
https://www.bloomberg.com/video/63722844/
Right on, right on.
Microsoft should have taken the Wal-Mart approach to smart phones. Sold at Wal-Mart, marketed to Wal-Mart customers, and sold at Wal-Mart prices.
That’ll be Windows Phone 7.99
A few points.
The marketing spend doesn’t go to the consumer – they go to the sales staff as commission. If you’re getting £50 to sell an Android handset or £100 to sell WP7 – which are you going to push harder?
As for the two points of differentiation : Xbox Live support and SharePoint/Office integration.
Terence
(The above based on speculation. I don’t work for MS)
Ah, you got it out first. Yes, M$ hopes that somehow or another it can parlay the Office franchise into smartphone loyalty. I don’t quite see how, but why else identify a phone OS with Windows?? And Windows7 at that??
Totally agree with the sentiments in this article.
Sometimes I think “MSOFT just really doesn’t get it.” Actually, a lot of the time. And I’m a Windows guy, not a Mac guy.
Sheesh.
On top of the fact that Windows Phone 7 has no killer app, how about the fact that Microsoft had to steal Angry Birds intellectual property to use in their marketing material?
Stealing app icons to show your platform has a developer ecosystem. That’s desperate.
Angry Birds miffed over Microsoft miscue
http://news.cnet.com/8301-13860_3-20019143-56.html
A few points
1. Having played with a prototype a few months ago at SXSW the UI is slick and better than android. People using this at a store will like these phones over the droids.
2. MS’s other point of differentiation will be gaming. They want the phone to appeal Xbox users, it works with Xbox live, I think you are underestimating how good a market this will be.
3. Additionally they MS owns one of the big gaming cos bungie, they will produce killer games that only work on their platform, It worked for Halo, and it can work for this.
4. I agree they have an uphill battle, but I this will be a test of endurance, blackberry will be out of business before MS runs out its marketing budget.
5. I have no idea where this market will go, but I hope that we end up in the same situation as the music recording software market. Where there are lots of great products, and room for all the players.
“where there are lots of great products, and room for all the players.”
Just like the videogame console space that Microsoft barged into with the Xbox. Microsoft competed successfully and achieved relevancy in a market where it, Sony, and Nintendo each sell lots of boxes and lots of games. Except Microsoft isn’t making any money at it. They are throwing money and losing money all to achieve presence in a market they didn’t previously have a presence in. And now they are trying to to the same thin in phones.
Except that with phones, they don’t have the killer app (ala Halo), and with phones, they DID have a presence, a terrible presence they’d just as soon forget. The Xbox was their first foray and they had no terrible reputation to rehabilitate.
They’ll need more than a nice OS and a few necessary apps to win people from Android and iOS. If they are successful, it will be as a result of buying marketshare rather than earning it. Even if they are as successful with Phone 7 as they have been with the Xbox, then they will again have achieved relevance without having achieved a profit. Hardly a sustainable business model.
They could be saving a large chunk of that $400M for rebates when the phones come out. I bought my HTC Touch Pro 2 the day it became available from Verizon, and it was $100 after a $100 rebate.
or Microsoft just lied about spending $400 million.
I think a good bit of the budget went to expenses and salaries for September’s iPhone funeral…
https://www.tgdaily.com/mobility-features/51494-microsoft-employees-dance-at-mock-iphone-funeral
Ted T. was dead on when he said that pricing it cheap won’t help. The cost of a smartphone is the contract. This is where MS should have used their muscle. Just as Apple negotiated with AT&T to provide new plans for iPhone users, MS should have similarly worked with the carriers to create WinMo7 plans that would be attractive and compelling. Perhaps to the point of subsidizing the plans directly…very costly but it would work better than a $99 price point.
Yes, that strategy worked out well for them with the Kin phones on Verizon. Seriously, when will someone actually beat down the contract prices? I know building out networks costs serious money, but gouging people for infrastructure over the short term instead of incentivizing usage patterns to shape capacity and performance is getting old. 250 MB of data costs $15; 5 GB data costs $35 (Bell Canada, iPad rates – which are low, but the discrepancy is obvious).
In the past, anyway, such discrepancy was intentional, just like the “all you can eat buffet” at truck stops. Dumb customers pay the higher fee, but don’t use anywhere near the capacity. The trick for the companies is to have enough data to know: 1) where to cut levels and 2) what to charge.
Marvin the Martian said it best: “Where’s the kaboom? There’s supposed to be a big kaboom.”
When the first iPhone was announced, it was clearly a game changer. Even though it didn’t have _all_ the bells and whistles (no camera, no gps antenna…), it was clear that it was a phone unlike others.
And everyone noticed.
For WP7, pundits are generally being polite, but nobody seems to be saying, “Wow!”.
Where’s the kaboom?
Original iPhone had (and still has) a camera. You don’t merit a kaboom unless you change the paradigm. The Metro UI is a nice evolution of touch interfaces but it isn’t a transformative change. Besides, the advertising has presumably only just started. There will presumably be a blitz when the phones are actually on sale.
I disagree with Bob. If MS establishes a $99 price point for Win7 smart phones, they will never be able to raise it. And their OEMs incur an extra cost because they have to pay a license fee to MS for every copy shipped. Google, Apple, RIM and Nokia don’t have that cost so a $99 Win7 phone is harder to build profitably than the competition. Hell, a $199 Win7 smartphone has less profit than a comparable Android, iOS, etc. phone.
As of yet, I’ve seen zero advertising for WinPhone7 – just a lot of articles on how sucky it’s going to be.
So perhaps that $400M USD is going to paying developers to actually put it on the phone to start with – they’ve had a very hard time getting developers to put WinPhone7 on their phones based on the various articles out there. They buy their way into most other markets, why not this one too? Or perhaps it is because the embedded market is really what a crock Windows really is, and how little Microsoft understands the embedded market – it’s NOT the desktop, we do not need a start menu, etc.
That said, they released it yesterday and I got a call today from someone claiming to represent Microsoft looking to do some kind of promotion for Windows Embedded (since we do embedded software) – offering something that they needed to send an email on (still haven’t gotten that e-mail – which I jokingly accepted, WinCE won’t meet our needs period). I figure it is probably part of their marketing to get Windows Embedded out there more with the release of WinPhone7.
As others have said, I doubt they’d be able to get the prices of the phones down – the carriers like their built in kickbacks and perks, etc.
Ugly blue squares is their “innovative UI”, with less software options, and the same hardware that’s running Android phones? Palm’s beautiful hardware and slick OS are proof enough to me that WinMo7 is another Bing in the making.
the tiles are from Windows 1.0 on that interface.
right away, you gotta be thinking, “Man, this sucker’s going to be faster than a whaled ape,” right?
I agree on the “ugly blue squares” comment. I’m an Android user and I frankly don’t see the attraction or the improvement on Android. If anything, I find it harder to find what I’m looking for at a glance on WP7 among all the identical looking squares.
If I’m the last Blackberry Curve holdout, maybe I look at WP7. But among those of us already carrying 2 year commitments on Android or iPhone 4, I doubt you’ll see a stampede toward Windows. MS missed the boat badly on this.
I recently upgraded from Vista (which I hate) to Windows 7, and I hate it too. With all the hype around Windows 7 I had moderate expectations, but honestly I can barely tell the difference from Vista. XP was miles better than both (why does searching suck so bad in Vista and 7?). So why would I want to buy an unproven phone with crappy Windows 7 when I can buy a proven, elegant iPhone?
I’ll get one, regardless of initial cost, IF I can use it on my $100/year GoPhone plan.
Lessee… $100 million in 1995 would be worth $142,683,216 today. That means Micro$oft claims to be spending 2.8 times as much to re-launch their phone OS than they did launching (real)Windows itself.
So, yes. I’d say the splash is underwhelming.
M$’s bread & butter has been building operating systems that are good enough, if not the best. Android’s been doing that in smart phones.
Now, if M$ subsidized a pay-as-you-go version, I’d be interested.
I think a key part of the story here is developer tools. Windows 95 came to dominance partly because developing applications for it, with Microsoft’s Visual Basic and Borland’s Delphi, was dramatically easier than developing for other platforms at the time. Microsoft
are trying the same trick here. By giving away Visual Studio and Expression Blend, albeit in cut-down, highly-focused versions, they are enabling anyone who knows a bit of VB or C# and Silverlight the ability to develop applications. That’s an enormous pool of talent.
Apple have shown that if the platform, and the market, are compelling enough then developers will build applications even with “challenging” development tools, but if Microsoft can mobilise the world’s .NET developers they still have a chance to get back in the game.
This.
Microsoft’s favorite trick is to leverage an existing product to push a new one. That’s how they got Internet Explorer to beat Netscape. I’m guessing that’s how they’re planning on getting WP7 to beat iPhone and Android. Sure iPhone and Android have a big head start with apps developed, but if MS can get millions of .NET developers developing apps, they may be able to overtake that lead in a few years.
I still don’t see how that would cost $400 million, though. Maybe they have the money set aside and they’re planning to use it after the apps start rolling out.
Huh? Win95 came to dominance because it ran DOS and Win3.1 apps. MS already dominated the market when they introduced 95. Other than Mac, who was struggling, what other platforms were there? OS2?
Maybe Microsoft spent all that money attracting iOS developers into creating/porting apps to Windows Mobile 7:
https://www.drobnik.com/touch/2010/09/microsoft-continues-to-fish-in-apples-pond/
Apparently they are offering known iOS developers free membership the first year, workshops and even a free mobile device if you release an app on their platform by the end of the year.
I think MS is in the long haul counting on Android problems w/ the Oracle lawsuit and their own and then Win Phone 7 can fill the gap simply by existing…
I think that the Google/IBM/Oracle Java thing is overblown. Count on them figuring out a way to resolve this amicably. All three companies hate Apple and MS more than they hate each other.
+10
There’s a reason that many have been calling it either javBOL or COBava for some time: it’s been captured as a Fortune X00 entity. Whether anyone outside will have much use for it, once Oracle finds a way to charge for it (and they will), is an open question.
I’m a little baffled how WM7 could be considered a superior platform.
They do seem to have aped Apple, but their early devices – before lessons were learned.
There’s no multitasking… although that might be introduced in the future (sounds familiar. Apple went this way when the battery-drain myth was disproved).
Apps only come from the marketplace. No app side-loading.
And what’s the point of SD card capability if you can’t replace it?
The more I read the specs yesterday, the more it seemed like a gimped platform to me.
I may be a little biased, but I think Android has the only sensible infrastructure. There are no second class apps; you may use whatever you choose for your music, email and web browsing needs. Apps are free to multitask and implement background services. The Intent framework is the perfect solution for app interoperability, and even allows you to interface your apps with ones that haven’t been written yet (implicit intents). There are a multitude of rich objects (Google Maps, etc) that you are encouraged to extend using a mature OO language – Java. Silverlight isn’t a serious app development environment. There is no USB cable syncing fetish, either. It is truly designed to work in the cloud.
It will be interesting to see if MS starts to subsidise these devices quite heavily.
IMHO, Microsoft are going to face an uphill battle on any platform that they aren’t already dominant on. The work and home desktop market will remain theirs for the foreseeable future, due to sheer inertia. Apple will maintain a healthy market share for high cost/high margin hardware, but make no inroads in developing world markets. When it comes to new platforms where software backwards compatibility isn’t important, you can’t compete with free – and Linux is king.
I’m baffled that after going through WinCE, AutoPC, Pocket PC 2000, Pocket PC 2002, Windows Mobile 2003, Windows Mobile 2003 SE, Windows Mobile 5.0, Windows Mobile 6, Smartphone 2002, Smartphone 2003, etc, etc, .etc, they have yet to become a real player in the mobile market. It isn’t like they don’t have experience. Hell, if it were just up to the Pepsi Challenge, they should have crushed Blackberry years ago.
As far as the Linux things goes, there is one big problem, they aren’t really “Linux”. Sure, they run the kernel, show up at developer conferences, but when the rubber hits the road, there is often a licensing issue and certain aspects get closed off for the sake of market places (though at least Nokia gets some positive credit here). In the end it is the obvious problem that you are buying a device that connects to a phone company; this has been a problem since before the beginning. This is like getting to date your dream girl, only she is required by contract to dress, walk, eat, talk and think like you worst ex.
Microsoft is a ‘day late & dollar short’ on the smartphone effort. Their previous success with Windows PC’s was based on offering OEM’s a OS that they could slap in and sell along with the MS Office suite (killer office productivity apps). That model won’t work in the smartphone business because Google has already beaten them to it. Their previous efforts in the portable music market (Zune) was a disaster so developers are weary of developing for this platform. Pile on top of all of this their proven history of stealing technology or screwing partners, very few trust them. Add it all up and they are not only behind the game but also have some serious baggage. While they do have a boat-load of $$$ but what point do they (or shareholders) realize the ROI is either too far off or not very good?!
Unusually content-free article there Bob.
The key question of course is spending or spent. If spending, well then they are just getting started, aren’t they?
Microsoft isn’t making the wave it used to these days. I think the fight has gone out of them. Perhaps Microsoft was Bill Gates, just like Apple is Steve Jobs.
Don’t forget a free phone for 90,000 FTEs. Not all will take advantage, but that’s a chunk of change.
I tried Windows Phone 6.1 (I think it was) and it was nowhere near as good as just about any other smartphone system out there. OK, so Windows Phone 7 is a redesign. Good. Windows 7 was too and it turned-out to be fine. I hope WP7 brings the o/s on par with Nokia/Symbian, Android, iOS etc. In theory competition is good too.
What disappoints me is the whole contract-based selling system. As has been pointed out here already, the true cost of a phone is conveniently hidden in a contract which seems fine when looked at from a per-month cost. Only most kids going into their phone shop don’t calculate the full price they’re paying.
It would have been great if $400 million dollars had done something to improve this huge rip-off. My guess is that most smartphone customers use nowhere near their full allowances so the operators are laughing into their designer lunches.
I don’t actually see where the difference in smartphone and “standard” phones costs is these days. Mass production should have brought manufacturing costs down by now. Yes a bigger, capacitive screen will cost more than a small resistive one, a bigger battery will cost more, a metal case will cost more etc., but surely not in the differences we see. A PAYG Sony is still a very competent phone, often has 3G and does everything a smartphone does bar adding apps.
Ah! So maybe that’s the new differentiation! The ability to add apps! Sure, let’s multiply the price by 5x because you can spend extra money on apps from our store, and lock the customers in to a punitive pricing contract they won’t want to leave because they’ve spent more money on apps for the platform.
I guess the smartphone differentiation will fade away and a phone will be just a phone again. Prices will be come more realistic and the customer will be “cared” about. Or maybe not. Companies don’t seem to be thinking far enough ahead and trying to keep loyal customers etc.
I guess it’s easy to spend $400 million in such an overpriced but apparently growing market. A drop in the ocean. But as you say Bob, on what was it spent?
Apple was light on apps when the iPhone was announced. So was Google with Android. During that announcement the press were quick to compare numbers of apps between the two. It didn’t take long for it to become a non-issue. It won’t take long for Microsoft either, especially if they have a lot of incentive money. If you are planning to sell a lot of phones for Christmas, their timing is about right. In a few months there should be a good supply of apps.
Given their OS/2 experience, Microsoft understands the importance of having apps to go with a new platform. The OS/2 debacle is firmly burned into their DNA. They will get the apps.
The more interesting question is how many cell phone platforms do we need? Apple, Google, Microsoft, Palm/HP, Nokia all have OS’s. I think the world will settle on 2 or 3. Since Apple is firmly controlling both the hardware and software for their platform, there is probably room for 2 others. Will that include Microsoft?
The thing I like about Android is it is carrier neutral. I am tied to a phone plan. It can play music, but does not tie me to a music service or a proprietary file format. Will Microsoft embrace these attributes? Or will they try to lock me into their TV and Music formats?
The important question is where is Microsoft going with this platform? How do they intend to make money with it? They are expecting an ROI on that $400M. Where will it come from? How will it affect their customers?
The biggest thing MS is missing is a strong network “champion” in the US wireless phone service market. That means not just a good, reliable network but someone willing to really co-brand the thing.
I don’t see T-Mobile successfully “branding” Win7 the way Verizon has branded “Droid” or even the way Sprint has put Evo’s “First” in front of the consumer. Maybe AT&T, once freed from Apple’s shackles, will embrace Win7 as their flagship phone?
Of course, Apple could get away with not allowing AT&T to build its name into the iPhone brand for the short period that they had the market locked up, but now they are suffering with a weak champion, which is why they are hurriedly building Verizon/Sprint capable phones. They too are looking for a champion because even Steve’s aura can’t last forever.
At the end of the day, the consumers want to know that they’ll have an end-to-end good experience. That means good hardware (phone), good software (market), and good network (carrier) with deep support at each and one stop shopping for all. Verizon has done this very well for Droid/Android, as has Sprint. It will be interesting to see what they do with iPhone if they get it. Finally, the real wildcard here is what T-Mobile and AT&T will do to support Win7.
“It does Zune!” (um, so does my Zune) and “It does Office!” just isn’t good enough when two of the deciding questions will be, “How ’bout phone calls? and How about 3G/4G data?”
Doesn’t Apple have as much or more cash on-hand than does Microsoft? Maybe that’s why they don’t want to play the heavy subsidy game? Especially since Apple already has a pretty long leg-up on the market and could do the same thing and kill Microsoft’s potential market with one well-placed ad. 🙂
What people seem to be forgetting is that the smartphone market is still relatively immature, with a potentially higher upside than any of the existing markets out there. Microsoft has really done some great innovating with the WP7 interface. The amount of glanceable (is that a word?) information on the home screen is already the best out there, especially when compared with the iPhone, which needs an app to be run to get anything useful out of it. The integration of app information into the hub interface is also innovate and very useful.
WP7 has an excellent opportunity to be the first mobile platform to really cater to gamers, with Xbox Live integration, and business owners with Exchange/Office/Sharepoint integration at the same time. Show me another carrier that even has the ability to capture both “hardcore” markets.
Most companies already have an enterprise relationship with Microsoft, along with the blessing of corporate IT departments. My company would not even think of allowing iPhone/Android for corporate use, but they would be comfortable with Blackberry or Microsoft.
I don’t think the money went to handset makers or carriers for one simple reason — I think the WP7 and Android phones will be the same hardware with different software. The handset makers don’t care who wins, as long as they sell handsets. The carriers will probably prefer Android because it’s “openness” lets them hose their customers in ways WP7 and especially iOS don’t. Because WP7 restricts hardware designs and Android doesn’t, while WP7 remains a contender or potential contender handset makers will simply design for WP7. If WP7 fails to gain traction it could become roadkill very quickly as handset makers stop caring if their designs meet WP7 requirements.
Microsoft’s big problems are that they can’t beat Android for geek cred and flexibility and they can’t hope to make a better walled garden than Apple. They also can’t beat either on price. Tough times.
As for millions of .NET developers — they had years to turn previous incarnations of WInCE into software nirvana and failed miserably? What’s different now? The smart ones have learned Objective-C.
Microsoft is in to WindowsPhone 7 for the long haul; they finally have gotten an inkling of a clue on Mobile. They will probably use some of the $400Million to pay for early adopter rebates.
They seem to be using the earlier European launch as kind of a test marketing, to help build the buzz prior to the big US launch. Trust me, between November 8th and Christmas, you will get sick of seeing Microsoft ads, just like the cutesy I am a PC ads.
Microsoft knows it has an uphill climb, but they’ve never focused as sharply on the mobile market as they are right now.
They are using a multi-pronged assault using Xbox, Zune and Enterprise Applications to wedge their foot in the door, along the way accumulating significant positive buzz from all these segments, Gaming, Media and Email.
And they are seeding the back end as well. You won’t see 200,000 apps in the Marketplace, but Microsoft doesn’t want 400 fart apps anyway. They are being tighter on what gets in, providing quality over quantity. If you can’t find the app you’re looking for, you won’t buy it – so they’re lowering the noise level.
Dvorak and Mossberg might jump on it and label WP7 as a failure on November 9th, but you just wait and see.
Buy one WP7 and get another free!! You heard it here first that’s what Microsoft will ultimately do. In the U.S. market and eventually the world there will only be 3 smartphone platforms and they are Android, iPhone, Blackberry. All others will be relegated to niche areas or drop out of the smartphone market.
I think most people and apple fans have allowed apple to get complacent.
As a Mac user and iPhone developer I believe the ios and therefore android UIs are a bit old hat. They’re still really desktop oses on phones.
Plus I now get the same feeling of going from windows 7 to Mac os x as I did going from Mac os x to windows xp/vista.
From the moment I saw the windows phone interface I loved it like the original iPhone (will reserve judgment unti I use it though) and with xbox and office integration and mutiple handsets I think it will do really well.
Microsoft by yea end will have:
Number 1 video console and therefore the living room sorted
Windows phone 7 that is the only phone that could beat the iPhone instead of just offering something that’s a clone.
A really successful enterprise division.
Windows 7 (the best os out there) and office (always has been the best)
Yet it’s shares are in the toilet. Goes to show most investors are morons who just follow herd mentality until the bubble bursts.
And it will for apple next year.
Btw – as an app developer having no clear winner is great as apple isn’t giving their developers a fair cut and at least Microsoft has always treated it’s third parties better plus now they will have to be fairer to keep us.
I will agree that Windows 7 may be the best WINDOWS OS – although I prefer Windows 2000.
If you’re comparing Windows 7 to OSX – well that’s just laughable.
Microsoft should focus on a phone that works seamlessly with Windows 7 pc in a corporate environment. You should be able to sync your work contacts, your work emails, your everything without hassles. It should be the phone that a corporation adopts as it’s official supported phone. A phone that every IT tech can easily plug into their corporate network. If that is not available, I feel Windows 7 mobile will fail.
The next goal is a bit harder, but definitely possible. Strike right at Apple’s Achilles heel, offer service for the product. If you have a problem with your phone, offer an easy path to get the phone serviced or replaced so that if a corporate phone has an issue, the an IT person can easily call and get the phone replaced. If needed, allow a company to have replacement phones available so they can swap SIM cards and get an employee working again.
I have spent hours and hours working with AT&T on my new iPhone 4 and quite honestly, this Apple fan thinks the phone stinks. It has sub-par phone quality compared to the iPhone 3, which was worse than my Nokia. How is that even possible? The thing that is the most frustrating is the restrictions placed on the phone by Apple. AT&T cannot service your phone, which dramatically limits the number of places where you can get your phone serviced. Worse, at Apple stores, you may have to wait several days for an appointment. That puts Apple service in the same cellar as the cable guy.
If the phone has a decent battery life, is easy to understand, easy to sync and easy to replace if a problem occurs, it would beat Apple or Android, so long as phone carriers allowed that to happen.
I’m sticking with Helio
According to Wikipedia “On May 25, 2010, remaining Helio cellphones ceased functioning.”
Yes, that was a good point up there. If someone (i.e Microsoft) can get the desktop sync sorted then WP7 stands a good chance of success.
Anyone actually tried to use WMDC or its predecessor ActiveSync? Anyone think they were great?
Same for Android. Your best sync option in via the “Cloud” and Google apps etc. Desktop solutions are quirky to say the least.
iPhone uses iTunes and I think it works very well (no, I don’t own an iPhone only a Touch) for contacts, photos, vids, voice recordings etc.
Not sure about Blackberry but it seems like most other bespoke phone company’s offerings – Sony, Nokia, LG, Samsung etc
If Microsoft can spend some of that $400 million on developing a seamless desktop sync system then maybe people will change from what they already have.
Missing Sync for Android shines a light on the way forward here with it’s “Proximity Sync” which, if it works well should invisibly keep phone and desktop synchronised without any user input and subsequent bafflement.
However if WP7 is to feature the mixed camps of X-Box gaming and Office business in one handset I begin to wonder about developer sanity …
I’m curious, is MSFT run by such a group of morons that they’ve never thought of any of the ideas people come up with in this forum?
Also, the idea that Microsoft’s corporate presence gives them an edge in smartphone integration and market share sounds logical, but then explain why, having put out Windows tablets (my old company had them years ago) and phones for years and years prior to the iPhone, most enterprise came to be dominated by first Palm, then BlackBerry up to this day? Why didn’t the Windows lead pave the way then? And what makes people think it will change now? .NET has been around for nearly a decade now. If it hasn’t made a dent in mobile space, its chances are probably on par with Java Mobile/FX.
Maybe the clue to Microsoft’s announcement was in this weeks news. Verizon will start providing data connectivity for the iPad. It is now believed there will be an iPhone for Verizon by the end of the year. If true that will start the next tidal wave of iPhone sales. Google’s Android has been a big hit too. I believe Microsoft is out of time and needs to establish a foothold in the market quickly, or be forever out of it.
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Microsoft and had $400 million marketing dollars to throw at this new platform? I’d make every phone cost $99 or less. I’d bull my way into the market through sheer financial muscle, sending signals all the way down to my Mom in Arkansas that there’s a new sheriff in town
The best Microsoft can do is take 20-50% of this market. As their PC market is shrinking, and they’ve been forced to give away office online for free… this means Microsoft long term IS in DECLINE. Only a dominant position in smart phones can offset the cannibalization of PC dominance.
You haven’t seen any advertising and the phones aren’t shipping yet? Could those two points be connected? Not hard to imagine that a large amount of that marketing budget is headed to the carriers in the form of co-op ad dollars.
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You know Bob,
For all the fanfare that surrounds these smart phones, and for all the marketing dollars these companies (microsoft, google, apple, whoever) put into marketing their product… I have yet to see one that works reliably without freezing, losing information, or any number of other serious problems nobody would ever tolerate from pc’s.
I’ve never tried Android, but considering that Google can’t even put out an app that works for Windows Mobile, I have my doubts there. Iphones may be great status symbols if you’re gay, but how is any mere mortal supposed to justify paying that much for a smart phone that is clearly not top of the line?
And while Windows Mobile is widely available, and easy to come by… it’s about as reliable as windows 98 before the service packs, in my opinion. Just today, I had to take my phone apart when it stopped working (a task that they do not make easy), in order to find a reset button that’s not covered anywhere in the owners manual.
Why should a reset button be necessary in the first place?
All I want is a smart phone that actually works for a change.
Maybe smartphone 7 is the ticket.
I’ll let you know when how the upgrade goes…
I’ve never had the problems you describe on Android. There are a couple of apps that crash regularly, but they don’t take the phone down, just open a windows to “force close”. That just closes the app.
There are other examples, but the reality is that there are always other applications that do not have the same problem.
If your whole phone freezes up, then replace the phone.
can i get the bandit in the uk yet
Whoa, I did not even know this phone had already launched, I are right Bob, seems like they didn’t spent that advertising money wisely.
Here’s a fun little fact: windows phone 7 was the 7th suggestion google showed me when I typed in the word windows.
I watched an interview from cnet news.com with Steve Ballmer by Ina Fried about the windows phone 7. “The Ballmer” didn’t bring his usual enthusiasm along this time, in fact he hardly seemed interested in promoting the array of smartphones he had besides him, and why all the different variations? Couldn’t they just have done one with keyboard and one without? Simple, two variations.
This made me think of something Steve Jobs said about microsoft once: “…they have no style, and I don’t mean that in a small way, I mean that in a big way.”
I have to agree with him here, better just keep it simple microsoftboys!
P.s. I also noticed something in the interview I didn’t like, I’m paraphrasing this, Ina asked why customers should want that particular phone and Ballmer (sort of) says, because it’s by microsoft.
your blog.
Title…
Not Long After 150 Thousand Enter the Android Market Applications…
Bob-
It seems to me I read recently that MS gave out 90,000 phones with their new mobile OS installed to developers. Assuming an actual cost + a lost revenue cost of, say, $200 per device, that could certainly be booked at 18,000,000. With some interesting book-keeping, you could probably justify doubling that figure, and that would be 10% of the $400M number right there.
Who knows? Maybe they’ll be the exclusive sponsor of the Super Bowl…
-B
I’d be inclined to clinch the deal with you one this subject. Which is not something I usually do! I really like reading a post that will make people think. Also, thanks for allowing me to comment!
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But the bigger question is, why are they spending money they will most likely never recoup? How much are they making off of each phone? $10/license? That’s a lot of phones (40M) to sell just to break even on the marketing dollars. And that doesn’t include all the R&D and admin costs internally at MSFT. This is a no-win situation for MSFT. They will lose at this venture, big time. And humbly either try one more time or give up the ghost in mobile.
Apple played their cards correctly: brilliant phone, brilliant, new OS and the usability that no one could match out of the gate. It turned the mobile world upside down. That’s what MSFT has to do in order to be a player. And it just isn’t going to happen.
I can tell you where part of that marketing $$$ has gone. I watch a lot of TV shows (mainly while I’m on the treadmill or exercise bike) and this year it seems that every character in every major show has switched from an iPhone to a phone running Win7 with an MS logo prominently displayed on it. They also make a big show of paging through the screens on the phone, which, frankly, look poorly designed and clumsy.
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I’m going to write about this same thing on my blog. Thanks!
Holy crap! I couldn’t have said that any better 🙂
I can tell you where part of that marketing $$$ has gone. I watch a lot of TV shows (mainly while I’m on the treadmill or exercise bike) and this year it seems that every character in every major show has switched from an iPhone to a phone running Win7 with an MS logo prominently displayed on it.
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