Microsoft announced this week its first-ever layoffs, which brought out the naysayers and predictors of doom, but not me. I see cutting these 5000 jobs as good, with my only caution being that it really should be 20,000 at least. Fifty thousand would be better.
I am not, nor have I ever been, a big fan of Microsoft. Lots of smart people at Microsoft do great work and lots of other people at Microsoft do not do great work. It would be nice if most of the 5000 being let go were the latter variety, but who really knows?
This is a complex subject so I am going to take it one piece at a time. First there is the issue of Microsoft having never before had a layoff. In one sense why would they? The company makes so darned much money – or at least they have historically – that layoffs in the traditional sense of cutting fixed costs have hardly been necessary. But there is a problem with not having layoffs and that’s the sad fact that it makes it difficult to get rid of people who simply don’t belong. There are a lot of folks at Microsoft who should have departed long ago, but why? It’s comfortable in a way, the benefits are good, and once you’ve been around for a few years, heck, there’s not much they could ever do to get rid of you. There are people – possibly thousands of people – coasting at Microsoft because of the company’s policy of simply allowing it.
Next let’s consider how big a layoff this really is – 1400 people right away and up to 5000 by sometime in 2010. Microsoft has, depending on how you count it, about 100,000 employees. If the average time in service is 10 years that implies that 10 percent of the Microsoft workforce leaves every year, which feels about right. That’s 10,000 folks leaving of their own accord EVERY YEAR. So what does this layoff mean, anyway? “Over the next two years we’ll be eliminating 5000 positions.” It means nothing.
The company’s intent MIGHT BE to permanently eliminate 5000 jobs over two years, but all that would mean under this scenario is that their hiring during that period would be limited to 15,000 replacements.
The real problem at Microsoft is one that every other public company would love to have – they make too much profit. So unlike every other public company, Microsoft traditionally manages its earnings not by cutting expenses but by increasing spending. It’s a legacy technique invented years ago by legendary CFO Frank Gaudette and embraced by Bill Gates and Jon Shirley because it accomplished the task of meeting Wall Street expectations, allowed the company to hide spectacular true profit margins, while still generally keeping anti-trust officials off Microsoft’s back.
The problem at Microsoft typically hasn’t been, “Oops, we’re not going to make enough money this quarter; how do we boost earnings?” It has been, “Oops, we’re going to beat Wall Street estimates by too much; what can we spend money on to bring our numbers into proper alignment?”
It’s a great problem for a CFO to have.
But what happens, then, when you finally do have a bad quarter? For Microsoft it triggers a number of interconnected decisions and events. If it were run like a normal company Microsoft could simply cut a bunch of expenses, move some money around and – like IBM does right now – look terrific to Wall Street. But Microsoft doesn’t want to do that for a number of reasons, most of them familiar to erstwhile Y2K vigilantes who hid in the mountains in late 1999 waiting for the end of the world. Simply put, Microsoft’s current system has built into it about $100 BILLION in hidden financial resources in the form of accounting rules that could be changed and whole businesses that could be jettisoned or even sold. But having spent all these years building up that fat in case it might eventually be needed, Microsoft is loathe to make the changes required to start burning that fat in fears that the whole technique will be compromised and the fat burned before it is truly needed.
So they leave things pretty much as-is, announce a first-ever layoff that’s as close to meaningless as possible, and cut a few expenses to generate a projected $1.5 billion savings. Why not? We’re in the worst economy of our lives. Making ONLY $4 billion in profit last quarter will be quickly forgiven.
I’m not saying here that Microsoft has fudged any numbers. Just the opposite, I’m saying that for maybe the first or second time ever they AREN’T fudging numbers.
Microsoft is in trouble. While they don’t this year need any of the doomsday techniques they’ve carefully built into the system, eventually they will. Its simply inevitable as the world goes more and more mobile and Microsoft can’t control a majority of that mobile business. It’s not that the PC is dying but that it is being supplanted – supplnated by platforms and business models that Microsoft does not control.
Anything less than majority market share in every segment means Microsoft is losing and losing big.
Steve Ballmer doesn’t appear to have any sense what to do about this and should leave the company. Certainly the “beat Google” war is already over and Microsoft lost, whether Ballmer knows it or not. Google, too, will fail in time, but not to Microsoft.
Redmond can continue to own the desktop but what happens when desktops disappear? The company will eventually start whittling itself down, earnings will continue to look good, Wall Street will continue to be impressed (sort of) but it won’t make any difference at all to the endgame, which is oblivion or — worse still — irrelevance.
Instead of 5000 positions, the company should drop 50,000. It should decide what businesses it is in and close or sell the rest. It should be a lot better than it is at running its true core – the muscle that’s been hiding beneath all that fat.
The big question is whether Microsoft will do it, or even CAN do it?
I have my doubts, one of which is that it even matters.
Ummm…. “…first-ever layoffs…”?
Remember WebTV? A friend of mine got laid off from that group, and then got called back to work in the Mac Business Unit a while later, but this is not MSFT’s first-ever round of layoffs.
You are absolutely correct. I’d forgotten about WebTV, which was a huge presence in downtown Palo Alto at one point. I think Microsoft may have forgotten WebTV, too, because the company also identified these as their first layoffs. Interesting, eh? Maybe they meant the first layoffs at intergalactic HQ in Redmond.
As someone that hired one of the ‘displaced’ WebTV developers into a different SVC (Silicon Valley Campus) based team, I can tell you that technically, the WebTV thing was not a layoff. The company decided to kill funding for a large chunk of that product line and gave all of the people on the team 60 days to find something else within the company. The maintained full employment status, including their offices, to facilitate the internal job hunt. This is nothing new for the company as it spawns and kills projects all the time.
For some unknown number of the 1400 just impacted, the same policy is being extended. I believe that the largest is MGS (MS Games Studio) where there were many solid performers that would be in demand on most internal teams. That is, if they had the open head count. For others people shown the door, it was not the same policy. It was turn in your badge, game over. To that extent, I believe this is why they qualify the recent events as the first official layoffs.
All I’ve been saying is that Microsoft should split itself up into several businesses – Baby-Softs or Mini-Microsofts – each with a specific core business. The shareholders actually benefit, the stronger companies survive and the weaker ones, well, that’s the breaks. Look at what happens when a financial company tries to become the one all be all one stop financial services emporium, where you buy your insurance, your investment funds, keep your personal savings, buy insurance …. it’s too big ,loses its focus, so to survive, it divests itself of all that extraneous services. If Microsoft continues to pretend it’s too big to act in any such way, it will die a long, slow, painful death, circling the drain and not knowing why investors will eventually abandon its stock.
All those people coasting at microsoft in a bloated oversized staff could be a good metaphor for some of their software. What the whole company needs is trimming and lightening across staff and products. The talented people at MS can still make good, relevant products.
Microsoft by announcing layoffs may just end up forcing themselves to make the layoffs instead of waiting for people to just leave of their own accord. The reason is that the moment any company says “layoff” everyone who was thinking of going decides to hold on so they can get a redundancy package. Of course in a recession people are going to be more reluctant to just leave anyway but now that they think there could well be profit in it for them if they wait to be made redundant why would anyone leave of their own accord.
There is no common sense in the world anymore. Companies take a loss, they lay people off. Companies make a profit, they lay people off. Why? Because it is the in fashion thing to do. Mentally, companies must follow the herd. Sure, you have the opportunity to shed dead weight but you also can keep the locals in line. You overwork people and generate fear to make them stay (can anyone still employed say that they are working less than they were 3 years ago?). It seems awfully counterintuitive to me that a company says they are doing well to Wall Street and then starts shedding people left and right. Something isn’t passing the sniff test here.
It is also desperation by CxO’s to kowtow to Wall Street. The manta “must show obscene numbers to maintain shareholder value” is what got us into the whole Enron-esque era. Part of doing so is self greed. If said CxO can beat/exceed numbers, he/she will get X bonus, X raise, X salary. Dumping people into the worst state of the economy in order to get yourself a big bonus is conscienceless. Shareholders have to start asking CxO’s what are THEY doing to reduce their own load on a company and start holding those individuals responsible. The ridiculous compensation packages have to stop but it won’t until everyone as a whole says they’ve had enough and refuses to pay these people this kind of money. As long as there is a single company still willing to do so, it will never stop.
People in the market must also take a chill and stop jumping around on a whim’s notice. All of this following the “short term huge gain of the day” mentality is screwing things up. It is not the damn lottery. Stop being so desperate to have it fund your retirement. You should have started saving your money long ago.
Bob,
As always, your column is a great read. But this time, you have a typo in the second paragraph – you probably want a ‘do’ here: “Lots of smart people at Microsoft do great work and lots of other people at Microsoft do not *DO* so great work.”
Otherwise, keep up the great work and I hope the new gig works out for you just fine!
Fixed!
I read it as “not-so-great”, which I think scans much better. Change it back!
I wonder what effect these layoffs will have on the continued demand for more H1-B visas. It seems to me that those visas are not really necessary and really were used to drive salaries down.
I saw yesterday where eBay is laying off 1,600 of its 16,000 employees. That has me wondering just what the hell 16,000 people _do_ at eBay. It would seem that one could do what they are doing with (lets be generous here) maybe 500 people.
Umm, it’s called middle management. They gotta eat too you know.
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The dilemma for MS is that they’re not making compelling products anymore. Sure, Windows 7 is getting some good press, but only because the expectations after Vista were so low.
Any IT person worth his or her salt should be looking to MS alternatives as quickly as possible.
1.)Essentially, Microsoft is engaging in weaselnomics – it’s blowing smoke for the benefit of The Street and The Feds – who realize this but go along with this malarkey because it’s couched in weasel language and weasel numbers.
2.)Karim Bardeesy from Slat.com’s The Big Money website makes a suggestion I’d swear you may have previously suggested – Apple can save economy by getting into the banking business! If that ever happened, I’d recommend a better name than iBank – I’d go with The Seed Bank – like the legendary Johnny Appleseed, Steve Job’s can seed Apple’s billions back into the American economy and spring forth new orchards of hope across the nation.
Microsoft should have delayed Vista. They blame Vista but, they should blame themselves. Lornghorn was going to be a state of the art OS but, like always the PR team headed by Bill and Steve talk a talk that the programmers can’t walk.
Then they blame users for not upgrading. Looking at Windows 7 or Vista II why couldn’t they have done that from the start? The days of releasing whatever and users will buy is over. They are upset people still use XP but, to be frank there really no need to upgrade. If it works why go through the hassle? Until 64bit software takes off I wouldn’t be surprise if we have XP users for years to come.
Another thing $300 for an OS? You got to be kidding me they could still make money at $150! Why screw your faithful users?
this page is hilarious. its just a bunch of people that know nothing about the mentioned business and speculate layoffs. actually this is more like a bunch of layoff cheerleaders. its like a george (worst president ever) bush fan club in here. lol
MSFT 2009 = IBM 1990
IBM had at the end of the ’80s declining share in markets they controlled, a large entrenched employee base in divisions that were not making money and were not core to the business. And then there was another problem of “What was core to IBM?”. MSFT is at that point today. MSFT wants to be a search giant, enterprise computing supplies, and a consumer electronics leader, all while trying to defend the desktop/office productivity suite ( The real earners for the company ). Trying to drive this “vision” ( it isn’t one ) from one executive team is not going to cut it. MSFT either needs to reorg into a conglomerate structure with greater autonomy at the operating unit level and replace the CEO with one focused on operational execution or spin off what is not core to the desktop/suite business and focus on the enterprise space as the growth area. Video games and distant third search engine just dilute that vision. Make the money of the spin off of X-box, kill “Live”, license mobile to handset makers who know what customers want in that space…
“If the average time in service is 10 years that implies that 10 percent of the Microsoft workforce leaves every year, which feels about right.”
A large part of this post hinges around this guess and it doesn’t feel at all right to me. Especially in the current economy when folks are more likely to stay put if they can and less likely to be advancing their career with a change of employer.
It’s not just that folks might stick around for 20 vs. 10 years. It’s that right now they may have something more like a 3% attrition rather than the 5% they need to pull this off by doing nothing or the 10% your guessing at.
I’ve never worked for a large company though so I’ll take your word on it if it’s based on real knowledge of how these places run and is not just a “feeling”
Bob what a smokin article of insightful information……..
…..by the way what are you smokin ??
Microsoft isn’t the only company with this problem. Another nameless company, (but rhymes with FinBell), has this problem right now, and it is now becoming a “real” problem, because they might actually not make profit next quarter for the first time in 34 years.
I spend well over 10 years at Finbell. Grew up there, so to speak. They did the same kind of meaningless layoffs that Microsoft is doing now. 2000 here, 3000 there, not replacing some natural attrition somewhere else, all with the attitude that they were going to be a “good” company and not “heartless”.
Prior to seeing this at Finbell, I thought that was right. I hated how a new CEO would come in to some troubled company, slash and burn with a round of firings, and Wall Street would tick up their stock. But now, I see the point. Like Microsoft, FinBell is LOADED with people who should be gone. For a while, it was people who just hung around waiting for stock options to mature. Later, it was people hanging around because nobody else wants them.
All the mickey-mouse layoffs did was anger the actual talent. They got so sick of dealing with these goof-balls who would continue to make their 5% raise every year, be put in a position of authority on a project after having failed (in some cases spectacularly) at their previous 3 projects, and so on. The talent (and yes, i’m enough of an egoist to consider myself part of that talent) voted with their feet.
So now they are in the worst of all possible situations. A headcount that seemed “manageable”, but the people who left were the real talent. The core problems of spending stupidly on bad programs continued. And, well, the problems kept on going on.
Ask any hiring manager in a smaller silicon company about hiring FinBell engineers. I was constantly told by hiring managers and interviewers that they didn’t like to hire FinBell people because they didn’t seem to be able to cut it elsewhere. That should be a clear warning that FinBell has been doing something wrong.
I think Microsoft is headed the same way. It wouldn’t surprise me if managers at smaller software companies have a negative attitude about ex-Microsoft people for the same reason.
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Microsoft as tripled in number of employees in the last decade. Its problem was it made almost all of its money from two incredibly profitable monopolies. The only way it could grow was to find a third monopoly, and so it has explanded in all directions, hoping that something, anything, would turn out to be the new gold mine. But nothing has, so it has become incredibly bloated.
Bob,
Do you just make this stuff up? Microsoft may never have used the term “layoff” before, but each year they fire approximately the bottom 10% of staff, based on performance reviews. Anyone who is not promoted 3 years in a row automatically goes in the 10% bucket and is essentially on probation. That is a well-recognized policy that everyone around Seattle knows. It is based on the GE model. The term “Riff”, reduction in force, has also been used many times.
Remember, Microsoft is a PR machine. Anything released publicly is propaganda. All of their products are just the previous version with different window (no pun intended) dressing. Get it? It’s all superficial.
And where did you get the idea that Microsoft purposely wastes money to manage earnings down? Those of us in the know have seen them progressively get more and more aggressive about cost cutting for the past 10 years. It has been especially noticeable the last 3. In many ways the company behaves like a struggling startup, saving money in ridiculous ways that are penny wise and pound foolish. Bonuses are very small now, stock options are gone, office parties — gone, morale events are now chips and beer in a conference room. If anything, it has been apparent that the company has been struggling to make earnings for years, what with the loss of market share to linux and apple. The “fat layer”, as you call it, was in large part dot coms that are worthless now.
You are correct about one thing though. MS is very bloated. There is a tremendous amount of duplicate effort. There are many layers of management that have nothing to do but plot against each other because they have nothing else to do. Managers try to distinguish themselves by making up internal services nobody asked for, hoping some other group will use it.
So, wonder if MS is going to push for more H1-Bs this year saying again that they cannot find enough talent here despite their own layoffs and that of other companies…
I wonder if Microsoft is already irrelevant…
The rise of netbooks might be a turning point where Moore’s Law isn’t causing people to upgrade into more powerful PCs, but into cheaper, lighter, more portable solutions. The end result if that is a true trend is the cell phone becomes your PC. How much more powerful is the MacBook then the iPhone? 4 times, 8 times, 16 times? 16 is only 3 years of Moore’s law.
Apple’s uniquely positioned to take advantage of it since the iPhone runs on a version of OS X. When you can run WoW on your cell phone will you really want more then a docking station for a keyboard/monitor?
Google’s Android might offer a little competition, but who but Apple can sell a new lifestyle?
Just some random thoughts.
Who says MSFT even has to be a public company? They could buy their shares back and become a customer-owned co-op, like REI. No more having to balance the interests of users and investors.
Please note: Check the tech organization washtech.org, the Washingt State former employees of Microsoft. Microsoft was one of the first to offshore to India. Someone in the washtech.org group pilfered the PowerPoint slides direction MS managers to offshore capability asap. So the question: are all 5000 US employees?
Second, Bill Gates has always lobbied the US Congress for more H-1B visa workers, at the same time US tech workers were unemployed. In fact, Bill Gates was on Capitol Hill in October or November 2008, and I certainly sent him a tech resume with 8 years of correspondence to dimwit US Labor secretary Elaine Chao, who always missed her jobs creation target, (while her name never appeared with the monthly jobs loss announcements), to Carl Levin (D-MI) who was smart enough to hold hearings for bank CEOs. If the US isn’t creating enough jobs to absorb new gradates into the workforce, and given Microsoft et al. have campuses in Bangladesh, India, why are US credit card rates at 20% and higher?
Needless to say, Bill Gates did not see fit to reply to my email. So the notion Microsoft is laying off 5,000 workers needs to be put into the context above. If you read Alan Greenspan’s book, The Age of Turbulence, and you know Elaine Chao’s track record and cozy relationship with sending US jobs to China, plus Wilbur Ross’s union busting, plus the US Chamber of Commerce’s attitude toward US workers, you know that these people regard US workers with contempt and see them as absolutely expendable and replaceable with the lowest possible labor.
Of course, you gut the middle class in America, and then no one has income to pay mortgages, auto loans, student loans, or credit card debt. Amazingly short sighted.
well, bear in mind that other countries buy microsoft products too. europe, india, china, et al.
jobs are not a monopoly to be had in the u.s alone. unlike mcdonald flipper jobs, it actually matters who writes your software. so you are better off hiring people with better grades but from foreign schools rather than middle ranking or bottom barrel u.s graduates.
that’s all there’s to it. now the middle ranking or bottom barrel types will surely find a job. they just may not write code at MS. so what?
[…] today Keith Casey forwarded an article about the recent Microsoft layoffs written by Robert X. Cringley on to me. Cringley’s article suggests that the layoffs were […]
[…] Bob the Impaler I, Cringley (hat tip reader Jean-Paul). Charges that Microsoft’s layoffs fall considerably short of what is needed. […]
“Elaine Chao’s track record and cozy relationship with sending US jobs to China, plus Wilbur Ross’s union busting, plus the US Chamber of Commerce’s attitude toward US workers, you know that these people regard US workers with contempt and see them as absolutely expendable and replaceable with the lowest possible labor.”
REI Shoppers comments are probably the most important political/economic events of our generation. Eventually all Americans are either going to join a very aggressive/nasty union, or choose the alternative of joining the lower class. Our wages will go down, while India’s/China’s goes up, and we’ll meet roughly in the middle at half the current pay scale for IT workers. Fight the power.
Bob,
While that’s an interesting article about MSFT’s coming layoffs, I’d be a lot more interested in your take on MSFT’s announcement they will not offer any finanacial guidance for the remainder of the fiscal year. It’s as if the entire executive team had a meeting and agreed “We have no idea what to do next, so we’ll just not say anything, and then we can announce that we aren’t going to say anything.”
On the subject of H1Bs
You want corporations to hire no more H1Bs effective tomorrow? kindly bear with me a minute:
being an H1B myself, plenty qualified and good at my job (not in IT), I can tell you from direct experience that the H1B rules and regulations, such as they are, are NOT an immigration issue. If they were, the US would have the selfsame immigration rules as Canada. As for salary, give me pause here: the salary is the same, it’s the law. The issue is management having displaced capitalism, and the resulting psychotic corporate behavior. I have experienced the total dissociation between results, competence, and careers as Bobo mentions above. If you have made it to director, your department can be the company’s combo foulup central and Bates Motel, yet you’ll never be accountable for any damage you do. How could those who promoted you be wrong? That would be a direct challenge all the way up to the Great Golden Parachutes themselves! You need expendable headcount, H1B if dang foreigners and interns if citizens. It’s not even money, if you give a hoot about making money read Dr. Deming’s The New Economy until you have it memorized. It’s ideology. Corporations want their system of power and oneupmanship, including performance reviews, H1Bs, infallible management, you name it, as badly as the former Soviet Union just needed to nominate Andropov and Chernenko after Breznev and just needed to keep at it until it all came down.
Make H1Bs unexpendable with the simple trick of linking validity to expiration date, not current employment. Presto, Microsoft and its ilk will be lobbying AGAINST H1Bs!
Who knows, it may even appear one day that we need these corporations as much as Russia needed comrades and commissars.
The problem with announcing layoffs (rather that just doing them) is that it can have a doubly negative effect. The people just hanging around on good contracts don’t want to leave if they know there is the ‘bonus’ of a redundancy payment just over the horizon. While the newer staff that you want to keep, probably brought in on worse (paid) contracts, fear a last in/first out policy. They don’t have the years of service to worry about any redundancy payment and so jump before they are pushed.
Personally I think the MS announcement is vague enough that they have some wiggle room. If things begin to look better then they can be the hero and cancel them all together. They can suck them up into the usual churn of staff. Or if things get really bad they can cut another 5k on top of those. Place your bets…
Why did I get that erie feeling, in the first few paragraphs, that you could well have been writing about the federal government? I did 20 as a fed and am now a “beltway bandit” where job security is decidedly relative — job performance is very important, rivaled only by what the federal program manager needs. I find it surprising that ANY private-sector company has employees who cannot be dislodged, so Microsoft’s move is surely long overdue.
FWIW, an average time in service of 10 years does NOT imply a 10 percent turnover. For example, suppose there are three organizations, each with 1000 employees and time in service is uniformly distributed between 0 and 20 years for an average of 10 years. Look at what can happen after a year:
Organization A hires nobody and no body leaves. Average time in service increases to 11 years because a year has passed – but turnover is 0%, much less than 10%.
Organization B hires nobody and 20% of the workforce leaves with the departures uniformly distributed by time in service. Again, average time in service increases by a year to 11 years because a year has passed – but turnover is 20%, much more than 10%.
Organization C hires 100 employees and fires everyone with 20 years in service. Now average time in service is unchanged and turnover is 10%, just as you inferred. However, that only happened because turnover was skewed towards those with the longest time in service. As others have commented, the reverse is usually true.
Average time in service is affected by turnover, of course. In general, companies that are growing get “younger” and companies that are shrinking get “older” (first hired, last fired). But there is not a simple connection.
Bob, I have a slightly different take.
Ballmer may not be a tech visionary, but he is a long term guy (at least trying hard to be).
These days results from companies are more a strategic moves aimed at specific results, rather than an accurate depiction of their sales and profits.
We saw good results from Google, IBM, Apple etc. for a reason (does not mean they did better financially than MSFT) and MSFT bucked the trend for a different goal (and strategy).
Apple HAD to give out results to beat the street (although they would have loved to take the hit now since everybody else is losing money with a convenient reason). Bad results would have badly dented the company’s reputation to survive post-Steve. They do care about their stock price. Of the companies I mention, they are the ones best placed in the short to medium term, but have big question marks long term. They will continue to exceed expectations until the new management is on firm footing both internally and externally.
Google had a weak quarter last time and another one would have badly hurt the employee morale built largely on top of its stock options castle. They had to try and keep their stock price floating. In my personal opinion theirs is the riskiest move, should the recession last longer than two years. They care even more than APPL about their stock price. Of all the ones mentioned, it is they whose core business is under the most threat right now.They do not have too many other revenue plays. They are betting on the recession to be short term (until 2010).
IBM has always beaten the street by a little amount and they just kept course. Not so much strategy as tradition. Like an executive in their 60s showing up for their Saturday morning golf game.
MSFT, bucked the trend and chose a different course. They are wising up to the long term view that the recession may last half at least half a decade and that their best days are probably behind them. They do not believe in the “turnaround in 2010”. For that reason, they have to start taking small hits beginning now. Their stock is not a matter of pride or a means of attracting competitive talent. They moved out of that game a few years ago by replacing stock options with share grants and dividends. They figure, this is the wisest way to make their money last over the long tough times and give them the time to come up with other revenue plays.
I believe that SteveB has done the right thing from a purely business perspective. But what he needs is one president (or CEO – the designation is immaterial) who has the hunger and technical expertise to manage the technological direction of the company like a czar. Tech is not Steve’s strength and he should remove himself from that critical path. He needs to find the new generation version of BillG and Jim Allchin.
That technology czar is supposed to be Ray Ozzie. He has some of the same savvy that BillG does in terms of a broad understanding of both technology and the marketing side. What he doesn’t have is Bill’s more extroverted personality, or rather ego, and plays more of the quiet intellectual role.
However, Ray has near tunnel vision when it comes to pursuing the SaaS (software as a service) direction, which explains the sponsorship for the huge funding (and current large losses) into MSN/Live, the Search ‘competition’ with Google, and the race to be the world’s largest cloud computing platform with Azure. It remains to be seen whether this direction ultimately is the right big bet or not.
Ray Ozzie needs to be disqualified right off the bat due to his contamination with IBM 😉 He has the tech but not the raw passion.
We need someone with who has the big ego/pride to pursue this like a crusade not a job. Probably someone like Charles Simonyi…
[…] been reported, which suggests that new hires will be left at the backburners. Here are some other portions worth quoting: Next let’s consider how big a layoff this really is – 1400 people right away and up to 5000 […]
Great article, as usual, Bob. I agree the layoffs were way too little and that Microsoft has become too big, too bloated and too lethargic. As someone who worked there for more than 15 years, and left in 2007, I’d like to point out a couple of items to help clarify things though …
MS is still probably the best company on the planet *its size*. For a 100K employee behemoth, it operates like a company half its size. That’s still too big to innovate the way it needs to and the way most employees want it to in my opinion but it is a testament to the organization, it’s structure and the way it’s run. I’m still impressed at the responsibilities and decision making power of people relatively low down in the org compared to companies in its peer group. And keep in mind that 100K is the employee number; you can almost double that to include vendors and contractors to understand how many people are working full time on the business.
1. Contrary to what Mkkby states, the bottom 10% of performers are not let go each year. Yes, that’s a GE (really a Jack Welch) thing and yes, SteveB is a big fan of Jack’s management but it doesn’t happen in reality. Bottom and top 10% performers are identified each review period and the top ones are supposed to be rewarded above average while the bottom ones are supposed to be put on a plan to move them up the performance curve or managed out. More commonly, those low performers are pawned off on other unsuspecting groups. Historically, MS has had one of the lowest attrition rates in the industry.
2. MS has had other large layoffs (usually described as a RIF) but none nearly this big. WebTV was (I believe) the largest, involving 400 or so people, most I the Bay Area. MS was in a big hiring mode at the time but a relatively small percentage of those people found other jobs in the company. Part of that was due to people unwilling to move from the Bay Area, part was due to WebTV folks on average being over leveled for the roles they were in and unwilling to take a pay-level cut to stay, and part was due to skill sets in WebTV that simply weren’t’ really needed in the more traditional parts of MS.
3. On replacing Ballmer, I have to admit I’m torn. I was a much bigger fan of Steve’s until recently. I think he’s now out of touch organizationally and perhaps not the right man for the job. He is susceptible to being managed up and some of his decisions and exec appointments seem to defy reality. That said, I’m not sure who is a better choice for the role than Steve … but one thing I know for sure is it can’t be an outsider. MS does a *horrendous* job of bringing in senior people from the outside who go on to have a successful tenure there — Bob Herbold, Rick Belluzzo are just 2 examples of brand-name external senior execs who floundered and left. And If you go down the org ladder a rung or 2 to the Corporate VP level the devastation is worse. And if you’re a female CVP or GM from the outside then you might as well keep that exec recruiter on speed dial. Ray Ozzie is the only senior external exec I can think of who has the potential for staying power at MS. But I don’t see him stepping into Steve’s shoes and I don’t think he sees that either. So, who can? Steve Sinofsky is the only name that seems to keep popping up in my discussions. I have met him but can’t say I know him. I have never worked in a group he ran. But I know and respect people who have and his is the best name I’ve been able to come up with so far.
My recommendation to solve these problems? I agree with Kevin Kunreuther that the company should split itself into parts. On paper, MS should be able to do great things. — no company in the world has the product assets it has to enable great things and tie things together in ways that users would love and value — but it is thwarted by internal structure and dogma that simply won’t change. Changing the organizational structure to facilitate success is a non-starter … that’s just reality. So, the company can continue to the deliver nice visionary PowerPoints that say the right things but will never … ever … happen in reality, or they can split apart into 3 or 4 businesses that few doubt would be more successful by an order of magnitude than they can be today inside MS.
MS is a great company. They have accomplished great things and impacted the world in positive ways that few companies have … ever. They have adapted, morphed and revamped their business in amazing ways that have kept them not just relevant but vital to businesses and economies around the world in ways that no other company in the history of computing (or, I would argue, business) has even come close to achieving. But it’s time for change.
Everything Ex-MSFT wrote sounds exactly like the PR we’ve heard for decades. Just a poor, misunderstood amiable giant, but nobody’s perfect, eh? Microsoft is great, the way a swarm of locusts that devours everything green and leaves everyone starving is great.
[…] https://www.cringely.com/2009/… […]
Dunno what the etiquette on linking to Ye Old PBS Site is, but this post brought this interesting article on Mr. Gaudette quickly to mind..
“Watch for any changes in our accounting,” said Gaudette. “If I need to I can start, depreciating the software and maintain earnings growth for years on flat revenue. Watch for the accounting changes, wait for the next uptick in the stock price, and then sell.”
Hmmm…
It is quite well known that all public companies “cook” the books to make the earnings number. That is why buy-and-hold investing is a loser’s game. It’s all smoke and mirrors. You must get out before everyone sees the fire and crowds the exits.
The Gaudette ariticle was written in 99. That was about the time I told all my MSFT friends that you sell when ever you hear the words “SEC investigation” or “justice department”. Bill Gates said he would fight the Justice department if it took 10 years. And I told those same friends that meant their stock options would be unprofitable for 10 years. It turned out the Justice department was put on a leash, but not the EU… which is still suing over the very same unresolved issues. That indeed was the peak for this company.
Worth mentioning IBM is laying just as much if not more then Microsoft. Much of the rebalancing (as they call it) has already begun as of the 23. Bob let me know if you’d like more info.
On the subject of IBM, here is an interesting link from this Friday’s Jerusalem Post that seems to confirm many of the things that Bob has been writing over the past couple of years. For example:
However, in line with most American (and British, Dutch and Irish) pension funds, IBM’s is heavily invested in equities and therefore suffered massive losses last year, to the tune of 21 percent of its assets. The resulting huge hole in the company’s pension liability had to be made good – by IBM, with its own money. That’s why its equity halved in one quarter.
For more, see: https://www.jpost.com/servlet/Satellite?cid=1233050211040&pagename=JPost%2FJPArticle%2FShowFull
As heartless as it sounds, a regular round of layoffs at a company the size of Microsoft is a good thing. Just like a forest, you need an occasional fire to burn to keep things healthy. Jack Welch had the right idea, of turning out the bottom 10% of managers every year. People get comfortable and lazy; firing them is more compassionate than letting them quit, because they receive severance benefits.
Although I agree that Microsoft has a lot of employees that fall into the “comfortable and lazy” category. The layoffs and recent “firings” are not necessarily getting rid of the people that should be pushed out the door. As a MS stockholder I cringe at the stories and examples I use to hear constantly about inefficiencies, lack of desire and drive to produce quality products, lack of innovation, and the numbers of “clock punchers” putting in their hours and PMs just trying to advance their own career through lies and deceit.
My husband worked at Microsoft for 10 out of the past 13 years. He was fired last fall when the hiring freeze hit (and when they were already starting to thin out the ranks a bit). He was not a middle manager, but a seasoned IC (Individual Contributor) with a passion for technology, producing quality product that customers would use and enjoy, and a sincere drive to help Microsoft become a better company no matter what team he worked on.
Ralphie said, “firing them is more compassionate than letting them quit, because they receive severance benefits.” However not everyone that was fired got benefits. My husband didn’t get a dime and was one of those people that was “shown the door” without notice, not given an office to look for another job and kept on the payroll for weeks.
Like many of the times people have been “laid-off”, “re-orged out” or “fired” from a team at Microsoft, there are lots of factors that go into deciding who goes and who stays. It’s political (who’s a$$ did you or did you NOT kiss properly), it’s about who you know (if you are buddies with someone higher up in the ranks, you get to keep you job or they move you into a new position under the disguise of a re-org). It’s about the stack ranking and what looks good on paper, it’s about whether or not you have asked to interview outside the group to find a better job fit (read as: punishment for trying to leave a group after several years of service), not necessarily about who is actually doing the work and pulling their weight.
It’s not always about who has the talent, drive and desire to help Microsoft produce great quality products. If it were, Microsoft would be a lean, mean company with lots of talent and few lazy slackers.
With so many years in the halls of MS my husband (and many of our MS employed friends) have seen it all and some pretty “dirty pool” goes on with the hiring, firing and lay-offs just like in any other company. I’ve seen too many talented people either leave, get “pushed out” or get fired unjustly from Microsoft over the years.
I don’t think the recent and future lay-offs at MS will do anything to improve the company in the near or long term. And unfortunatley there is no way of ensuring that the people that are being shown the door during these layoffs, are people that should have been let go in the first place in order to make the company more efficient, agile or innovative.
[…] Bob the Impaler – interesting take on Microsoft’s recent financial results […]
[…] to the company? In the grand scheme, no. It’s barely a dent. As I was reading the stylings of Bob Cringely I have to agree with his comments that in order to really make a difference and put the company […]
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All those people coasting at microsoft in a bloated oversized staff could be a good metaphor for some of their software. What the whole company needs is trimming and lightening across staff and products. The talented people at MS can still make good, relevant products.
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Mind you I agree – it seems MS must move with the times and restructure. Perhaps this is no bad thing and the wake up call MS needs.
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For some unknown number of the 1400 just impacted, the same policy is being extended. I believe that the largest is MGS (MS Games Studio) where there were many solid performers that would be in demand on most internal teams. That is, if they had the open head count. For others people shown the door, it was not the same policy. It was turn in your badge, game over. To that extent, I believe this is why they qualify the recent events as the first official layoffs.
Microsoft’s strength is, or was, its culture. Smart people work under an efficient organizational structure. The layoffs will definitely impact the culture as the sentiment of its employees will be impacted.
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The layoffs will definitely impact the culture as the sentiment of its employees will be impacted.